my Mac is freezing when using Keynote 6.2.2

Question

Since the new Keynote 6.2.2 was released, I haven't use it.

I only use Keynote 5.3, which is MUCH much better version.

But yesterday and today I have used it. But both times my Mac is freezing ??

And I can't do nothing. And have to press on "shut down" some minutes until the Mac finally shut down ( I have to "force" quit my Mac)

So what happens?

I have an OS X version 10.9.5 Mavrick, and with 16 GB ram. And it is only 1 1/2 year old.

I don't like, that I have to "force" quit my Mac!

So what shal I do??

MacBook Pro with Retina display, OS X Mountain Lion (10.8.5)

Posted on May 2, 2015 1:03 PM

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Answer 1

Best reply

Level 7

25,856 points

I have OS Mavericks and use Keynote 6.2.2 regularly with out any problems.

Try resetting Keynote; perform all the steps in the order listed:

Remove Keynote version 6.5, you must use an application removal tool for this procedure to work: Appcleaner is free, I use Appzapper
Empty the trash
Shut Down the Mac (Apple menu > Shut Down)
Wait 10 seconds, then press the power button to restart the Mac
Immediately after you hear the startup tone, hold down the Shift key,
release the Shift key when you see the grey Apple screen
start up will take a few minutes longer than usual as the Mac is performing a software repair
when the Mac has completed start up, restart the Mac normally, (don’t hold down any keys during startup)
Install Keynote from the Mac App Store

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