vEiSaLgIa

Q: Kernel Task, 100%CPU, Fans high, machine hot, software issue. How do I track down cause?

Hi,

I have a 17 inch i7 MBP. About two months ago I installed a new hybrid drive and restored from original (sick) drive. Soon afterward my CPU usage started spiking because of a kernel task. It slows my machine to a crawl, overheats and the fans go out of control. It is pretty much unusable. It is a software issue because I made a new user and none of the problems could be duplicated on it. How can I figure out what software on my main user is responsible for the task and what kext or other files are responsible for it? How can I get more info on this kernel task being run? It's got to be in my user folder...

 

PS: I had Webroot security on the machine and the unusual uninstall process may have had errors. It can't be run again. I attempted to uninstall it around the same time I changed the drive.

OS X Mavericks (10.9.2)

Posted on May 2, 2015 1:18 PM

Close

Q: Kernel Task, 100%CPU, Fans high, machine hot, software issue. How do I track down cause?

  • All replies
  • Helpful answers

Page 1 of 3 last Next
  • by cdhw,Apple recommended

    cdhw cdhw May 3, 2015 10:55 AM in response to vEiSaLgIa
    Level 4 (2,678 points)
    Servers Enterprise
    May 3, 2015 10:55 AM in response to vEiSaLgIa

    Start by running EtreCheck and posting the results here:

     

         http://www.etresoft.com/etrecheck

     

    C.

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis May 3, 2015 10:55 AM in response to vEiSaLgIa
    Level 10 (208,037 points)
    Applications
    May 3, 2015 10:55 AM in response to vEiSaLgIa

    The kernel is using excessive processor cycles. Below are some possible causes for the condition.

    Throttling

    When it gets high temperature readings from the hardware, or low voltage readings from the battery of a MacBook, the kernel may try to compensate by interrupting the processor(s) to slow them down and reduce power consumption. This condition can be due to:

    ☞ a buildup of dust on the logic board

    ☞ high ambient temperature

    ☞ a worn-out or faulty battery in a portable

    ☞ the malfunction of a cooling fan, a temperature sensor, a voltage sensor, or some other internal component

    Note that if the problem is caused by a sensor, there may be no actual overheating or undervoltage.

    If the computer is portable, test with and without the AC adapter connected. If kernel_task hogs the processor only on AC power, charging is causing the machine to heat up. That behavior may be normal for some models. CPU usage should drop when charging is complete.

    Apple Diagnostics or the Apple Hardware Test, though not very reliable, is sometimes able to detect a fault. For more thorough hardware testing, make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

    If nothing is wrong with the hardware, then whatever you can do to improve cooling may help.

    Installed software

    User-installed software that includes a device driver or other kernel code may thrash the kernel. That category includes virtualization software, such as Parallels and VMware, as well as most commercial "anti-virus" products. Some system-monitoring applications, such as "iStat," can also contribute to the problem. You can test for this possibility by completely disabling or removing the software according to the developer's instructions, or starting in safe mode. Note, however, that disabling a system modification without removing it or testing in safe mode may not be as easy as you think.

    Corrupt NVRAM or SMC data

    Sometimes the problem is cleared up by resetting the NVRAM or the SMC.

    External display

    Connecting an external LCD display to some MacBook Pro models while the lid is open may cause this issue. If applicable, test by closing the lid or disconnecting the display. You might get better results with a newer LED display.

  • by vEiSaLgIa,

    vEiSaLgIa vEiSaLgIa May 3, 2015 10:39 AM in response to cdhw
    Level 1 (1 points)
    May 3, 2015 10:39 AM in response to cdhw

    I ran etreCheck and it found adware (Spigot and Conduit). I removed them and the CPU usage has not spiked nearly as high as it did before. The kernel task was spiking network, memory, disk and CPU. All are much lower now but still significant.

  • by vEiSaLgIa,

    vEiSaLgIa vEiSaLgIa May 3, 2015 10:40 AM in response to cdhw
    Level 1 (1 points)
    May 3, 2015 10:40 AM in response to cdhw

    Thank You for your suggestion.

  • by vEiSaLgIa,

    vEiSaLgIa vEiSaLgIa May 3, 2015 10:43 AM in response to Linc Davis
    Level 1 (1 points)
    May 3, 2015 10:43 AM in response to Linc Davis

    Linc,

    Im sure it is installed software as the new user I created did not show a kernel task at all. How can I sample this process to see what it's doing?

     

    Thank you for your assistance.

  • by vEiSaLgIa,

    vEiSaLgIa vEiSaLgIa May 3, 2015 10:53 AM in response to cdhw
    Level 1 (1 points)
    May 3, 2015 10:53 AM in response to cdhw

    Problem description:

    Take 2

     

    EtreCheck version: 2.2 (132)

    Report generated 5/3/15, 10:36 AM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Pro (17-inch, Late 2011) (Verified)

        MacBook Pro - model: MacBookPro8,3

        1 2.5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 351 - SN = C0120170C1GDGKMAF

     

    Video Information: ℹ️

        Intel HD Graphics 3000

        AMD Radeon HD 6770M - VRAM: 1024 MB

            Color LCD 1680 x 1050

     

    System Software: ℹ️

        OS X 10.10.3 (14D136) - Time since boot: 0:19:43

     

    Disk Information: ℹ️

        ST1000LM014-1EJ164 disk0 : (1 TB)

            EFI (disk0s1) <not mounted> : 210 MB

            Mac HD (disk0s2) / : 999.35 GB (300.09 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

        Apple Inc. iPhone

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Toshiba External USB HDD 1 TB

            EFI (disk1s1) <not mounted> : 210 MB

            MUSIC/MEDIA (disk1s2) /Volumes/MUSIC:MEDIA : 999.86 GB (17.43 GB free)

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

            Drobo 5D

     

    Configuration files: ℹ️

        /etc/hosts - Count: 31

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Applications/DiskWarrior 4.4.app

        [not loaded]    com.alsoft.Preview (4.4) [Click for support]

     

            /Applications/Splashtop Streamer.app

        [not loaded]    com.splashtop.driver.SRXDisplayCard (1.1 - SDK 10.7) [Click for support]

        [not loaded]    com.splashtop.driver.SRXFrameBufferConnector (1.1 - SDK 10.7) [Click for support]

     

            /Applications/Toast 9 Titanium/Toast Titanium.app

        [not loaded]    com.elgato.driver.Pluto2 (1.1) [Click for support]

        [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]

        [not loaded]    com.roxio.TDIXController (1.7) [Click for support]

     

            /Library/Extensions

        [loaded]    at.obdev.nke.LittleSnitch (4216 - SDK 10.8) [Click for support]

        [loaded]    com.TrustedData.driver.VendorSpecificType00 (1.7.0 - SDK 10.7) [Click for support]

        [loaded]    com.avatron.AVExFramebuffer (3.0.1 - SDK 10.10) [Click for support]

        [loaded]    com.avatron.AVExVideo (3.0.1 - SDK 10.10) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.6.0 - SDK 10.8) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBMaschineControllerDriver (2.6.0 - SDK 10.8) [Click for support]

        [loaded]    com.drobo.SCSI.ThunderBolt (1.1 [73026] - SDK 10.8) [Click for support]

        [loaded]    com.logmein.hamachi (1.0.0 - SDK 10.9) [Click for support]

     

            /System/Library/Extensions

        [loaded]    com.Cycling74.driver.Soundflower (1.5.2) [Click for support]

        [not loaded]    com.apogeedigital.driver.SymphonyMobile (1.0.44) [Click for support]

        [loaded]    com.attotech.driver.ATTOiSCSI (3.4.1b1 - SDK 10.6) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.4.23) [Click for support]

        [not loaded]    com.focusrite.driver.usb2audio (1.3 - SDK 10.6) [Click for support]

        [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]

        [not loaded]    com.maudio.usb.mobilepre.boot.driver (1.7.1) [Click for support]

        [not loaded]    com.maudio.usb.mobilepre.driver (1.7.1) [Click for support]

        [not loaded]    com.paceap.kext.pacesupport.master (5.7.2) [Click for support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.1) [Click for support]

        [not loaded]    com.seagate.driver.SeagateGoFlexBlockSizeAdjuster (5.2.2 - SDK 10.5) [Click for support]

        [loaded]    com.waves.driver.soundgrid (2.0.0) [Click for support]

        [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]

        [not loaded]    jp.co.roland.RDUSB0008Dev (1.3.0) [Click for support]

        [not loaded]    jp.co.roland.RDUSB007ADev (1.2.0) [Click for support]

        [loaded]    org.dungeon.driver.SATSMARTDriver (0.8 - SDK 10.6) [Click for support]

     

            /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

        [not loaded]    com.paceap.kext.pacesupport.leopard (5.7.2) [Click for support]

        [not loaded]    com.paceap.kext.pacesupport.panther (5.7.2) [Click for support]

        [loaded]    com.paceap.kext.pacesupport.snowleopard (5.7.2) [Click for support]

        [not loaded]    com.paceap.kext.pacesupport.tiger (5.7.2) [Click for support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) [Click for support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) [Click for support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.1) [Click for support]

     

    Startup Items: ℹ️

        Cocktail: Path: /Library/StartupItems/Cocktail

        M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

        MAudioMobilePreUSB: Path: /Library/StartupItems/MAudioMobilePreUSB

        PACESupport: Path: /Library/StartupItems/PACESupport

        ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter

        Startup items are obsolete in OS X Yosemite

     

    Launch Agents: ℹ️

        [running]    at.obdev.LittleSnitchUIAgent.plist [Click for support]

        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]

        [running]    com.logmein.hamachimb.plist [Click for support]

        [failed]    com.logmein.LMILaunchAgentFixer.plist [Click for support] [Click for details]

        [running]    com.logmein.logmeingui.plist [Click for support]

        [running]    com.logmein.logmeinguiagent.plist [Click for support]

        [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]

        [not loaded]    com.maintain.LogOut.plist [Click for support]

        [unknown]    com.maintain.PurgeInactiveMemory.plist [Click for support]

        [not loaded]    com.maintain.Restart.plist [Click for support]

        [not loaded]    com.maintain.ShutDown.plist [Click for support]

        [not loaded]    com.maintain.Sleep.plist [Click for support]

        [running]    com.maintain.SystemEvents.plist [Click for support]

        [running]    net.culater.SIMBL.Agent.plist [Click for support]

     

    Launch Daemons: ℹ️

        [running]    at.obdev.littlesnitchd.plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.adobe.SwitchBoard.plist [Click for support]

        [failed]    com.apple.serverd.plist

        [running]    com.attotech.iscsid.plist [Click for support]

        [running]    com.bombich.ccchelper.plist [Click for support]

        [running]    com.datarobotics.ddservice64d.plist [Click for support]

        [not loaded]    com.datarobotics.ddserviced.plist [Click for support]

        [running]    com.logmein.hamachi.plist [Click for support]

        [running]    com.logmein.logmeinserver.plist [Click for support]

        [loaded]    com.logmein.raupdate.plist [Click for support]

        [not loaded]    com.maintain.AutoLoginUserScreenLocked.plist [Click for support]

        [not loaded]    com.maintain.CocktailScheduler.plist [Click for support]

        [not loaded]    com.maintain.HideSpotlightMenuBarIcon.plist [Click for support]

        [loaded]    com.sharpcast.xfsmond.plist [Click for support]

        [running]    com.symphonyDaemon.plist [Click for support]

        [running]    com.waves.daemon.SoundGridProtocolService.plist [Click for support]

        [loaded]    PACESupport.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [failed]    com.bombich.ccc-user-agent.plist [Click for support] [Click for details]

        [running]    com.c-command.SpamSieve.LaunchAgent.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.maintain.ShowUserLibraryDirectory.plist [Click for support]

        [running]    com.spotify.webhelper.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AirPort Base Station Agent    Application  (/System/Library/CoreServices/AirPort Base Station Agent.app)

        Temperature Monitor    UNKNOWN Hidden (missing value)

        Dropbox    Application  (/Applications/Dropbox.app)

        MUSIC/MEDIA    Volume  (/Volumes/MUSIC)

        ScreenCapture    UNKNOWN  (missing value)

        AirDisplayStatusItem    UNKNOWN  (missing value)

        IPAddressSentinel    Application  (/Applications/IPAddressSentinel.app)

        NIHardwareAgent    Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

        smcFanControl    Application  (/Applications/smcFanControl.app)

        DDAssist    Application  (/Applications/Drobo Dashboard.app/Contents/Resources/DDAssist.app)

        Air Display Host    Application  (/Applications/Air Display Host.app)

     

    Internet Plug-ins: ℹ️

        nplastpass: Version: 1.75.9 [Click for support]

        OVSHelper: Version: 1.0 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]

        iLokClientHelper: Version: 3.4 [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        AmazonMP3DownloaderPlugin101736: Version: Unknown

        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        DivXBrowserPlugin: Version: 2.1 [Click for support]

        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        LogMeIn: Version: 1.0.961 - SDK 10.7 [Click for support]

        LogMeInSafari32: Version: 1.0.961 - SDK 10.7 [Click for support]

        iPhotoPhotocast: Version: 7.0

        AdobePDFViewer: Version: 9.0.0 [Click for support]

        NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

     

    User internet Plug-ins: ℹ️

        fbplugin_1_0_3: Version: Unknown [Click for support]

        Unity Web Player: Version: Unknown

     

    Safari Extensions: ℹ️

        Evernote Web Clipper

        LastPass

        Add To Amazon Wish List

     

    Audio Plug-ins: ℹ️

        DVCPROHDAudio: Version: 1.3.2

     

    3rd Party Preference Panes: ℹ️

        DivX  [Click for support]

        EUCON  [Click for support]

        Flash Player  [Click for support]

        Flip4Mac WMV  [Click for support]

        FUSE for OS X (OSXFUSE)  [Click for support]

        GeekTool  [Click for support]

        MAudioMobilePreUSB  [Click for support]

        Native Instruments USB Audio  [Click for support]

        Perian  [Click for support]

        teleport  [Click for support]

        TextExpander  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Mac HD: Disk size: 999.35 GB Disk used: 699.26 GB

        Destinations:

            AW-TM-17 [Network]

            Total size: 1.72 TB

            Total number of backups: 52

            Oldest backup: 2015-03-07 00:01:12 +0000

            Last backup: 2015-04-22 08:50:40 +0000

            Size of backup disk: Too small

                Backup size 1.72 TB < (Disk used 699.26 GB X 3)

     

    Top Processes by CPU: ℹ️

            13%    Activity Monitor

            12%    WindowServer

             5%    Safari

             5%    sysmond

             3%    mdworker(14)

     

    Top Processes by Memory: ℹ️

        2.53 GB    com.apple.WebKit.WebContent(13)

        1.05 GB    kernel_task

        524 MB    mdworker(14)

        197 MB    Safari

        180 MB    mds_stores

     

    Virtual Memory Information: ℹ️

        7.93 GB    Free RAM

        8.06 GB    Used RAM

        0 B    Swap Used

     

    Diagnostics Information: ℹ️

        May 3, 2015, 10:14:14 AM    Self test - passed

        May 3, 2015, 08:53:37 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-05-03-085337_[redacted].cpu_r esource.diag [Click for details]

        May 2, 2015, 08:01:04 PM    /Library/Logs/DiagnosticReports/LogMeIn Hamachi Menubar_2015-05-02-200104_[redacted].crash

        May 2, 2015, 12:26:04 PM    /Library/Logs/DiagnosticReports/LogMeIn Hamachi Menubar_2015-05-02-122604_[redacted].crash

        May 1, 2015, 07:00:02 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_20 15-05-01-190002_[redacted].crash

        Apr 30, 2015, 05:12:13 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_20 15-04-30-171213_[redacted].crash

  • by cdhw,

    cdhw cdhw May 3, 2015 11:19 AM in response to vEiSaLgIa
    Level 4 (2,678 points)
    Servers Enterprise
    May 3, 2015 11:19 AM in response to vEiSaLgIa

    Okay, brace yourself for some tough love...


    You have installed a large number of login items, autolaunch things and system extensions many of which appear to perform activities that OS X does not need help to perform. If it were my machine i'd remove the lot start from scratch with a clean installation of 10.10.3 installing only stuff that was essential for my work.


    If you want to prioritise, I really don't like the look of the com.maintain.XXX stuff...


    C.

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis May 3, 2015 11:19 AM in response to vEiSaLgIa
    Level 10 (208,037 points)
    Applications
    May 3, 2015 11:19 AM in response to vEiSaLgIa

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy a particular line of text to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

    If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

    8. Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

    exec bash

    and press return. Then paste the script again.

    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

    [Process started]
            Part 1 of 8 done at … sec
            …
            Part 8 of 8 done at … sec
            The test results are on the Clipboard.
            Please close this window.
    [Process completed]

    The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

    Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    ______________________________________________________________

    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by vEiSaLgIa,

    vEiSaLgIa vEiSaLgIa May 3, 2015 1:27 PM in response to cdhw
    Level 1 (1 points)
    May 3, 2015 1:27 PM in response to cdhw

    CDHW,

    Thank you for your help.

    I have a pretty intense audio production setup on this machine that takes weeks to get dialed in so i'm running off a collection of data that is several years old without a clean rebuild. This clone has vestigial elements from everything I have run in the last 5 years. Not ideal but a refresh is a huge undertaking for me. I have hundreds of audio plug ins that must be authorized. I would like to work on cleaning this login while simultaneously building a new login.

  • by vEiSaLgIa,

    vEiSaLgIa vEiSaLgIa May 3, 2015 2:47 PM in response to Linc Davis
    Level 1 (1 points)
    May 3, 2015 2:47 PM in response to Linc Davis
  • by Linc Davis,

    Linc Davis Linc Davis May 3, 2015 3:05 PM in response to vEiSaLgIa
    Level 10 (208,037 points)
    Applications
    May 3, 2015 3:05 PM in response to vEiSaLgIa

    You have 11 different third-party kernel extensions installed on that system—just about the most I've ever seen. It's almost miraculous that you can boot at all. There's no way you will ever get stability or decent performance from a setup like that.

     

    If you edit sound for a living, dedicate a machine to that single purpose and don't install any software on it except what you absolutely need to do the job. Build up the configuration one step at a time, and test after each step to make sure you haven't created a conflict. Junk like "Little Snitch" shouldn't be installed on any Mac. All system modifications must be kept constantly up to date, and you must never update the OS without verifying that the update is compatible with all of them, which it usually won't be.

  • by thomas_r.,

    thomas_r. thomas_r. May 4, 2015 5:11 AM in response to vEiSaLgIa
    Level 7 (30,944 points)
    Mac OS X
    May 4, 2015 5:11 AM in response to vEiSaLgIa

    vEiSaLgIa wrote:

     

    I have a pretty intense audio production setup on this machine that takes weeks to get dialed in so i'm running off a collection of data that is several years old without a clean rebuild.

     

    I think the best thing you can do is take a few days and dedicate them to starting fresh... erase the hard drive, reinstall the system, install the apps you need, etc. You have far too much junk installed to reasonably expect to be able to clean it up.

  • by cdhw,

    cdhw cdhw May 4, 2015 5:53 AM in response to vEiSaLgIa
    Level 4 (2,678 points)
    Servers Enterprise
    May 4, 2015 5:53 AM in response to vEiSaLgIa

    If you really can't bring yourself to bite the bullet then at least uninstall Little Snitch and Cocktail. Cocktail seems to be the origin of the com.maintain extensions that are certainly unnecessary and probably harmful.

     

    Good luck.

     

    C.

  • by vEiSaLgIa,

    vEiSaLgIa vEiSaLgIa May 6, 2015 2:24 PM in response to Linc Davis
    Level 1 (1 points)
    May 6, 2015 2:24 PM in response to Linc Davis

    Linc,

    I will start over on another drive but my personality type won't let me skip trying to understand and solve the problem.

    Can I start by executing this command to list all third party kernel extensions: kextstat | grep -v com.apple ?

    Then look them up one by one and uninstall all of the associated apps I don't need using the proprietary uninstaller or something like app cleaner. If that doesn't work for the kexts, remove what's left by hand.

    Does that sound like a solid plan? Can you add to or improve my plan?

     

    Thank You

    V

     

    PS: CPU was up to 1000% today...... how is that even possible?

Page 1 of 3 last Next