Vebo23
Level 1 (0 points)

Q: installation Numbers app stopped

Something went wrong while installing the Numbers App. It is now on my iPad as an generic app icon. It is not installed, but I can also not delete it so I can upload again. Can someone help me on this?

iPad 2, iOS 8.3

Posted on May 3, 2015 12:28 PM

by Vebo23,Solvedanswer
Vebo23 Vebo23
Level 1 (0 points)
A:

Finally guys I solved my problem by completely reinstalling my iPad

A bit tedious, but in the end the only solution

 

thanks for helping out. 

Posted on May 21, 2015 1:46 PM

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Vebo23

Q: installation Numbers app stopped

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  • Helpful answers

  • by Brett L,

    Brett L Brett L May 5, 2015 11:45 AM in response to Vebo23
    Community Specialists
    May 5, 2015 11:45 AM in response to Vebo23

    Hey Vebo23,

     

    This article describes how to delete an application from an iPad -

     

    Delete music, movies, podcasts, and other content from your iPhone, iPad, iPod touch - Apple Support

     

    Go to the section title Delete an app.

    Remove an app using the steps below:

     

    1. Tap and hold on the app until it jiggles.
    2. Tap the X in the upper-left corner to delete.
      You might be asked to confirm that you want to delete the app. If you see a pop-up that says, "Deleting [app name] will also delete all of its data," tap Delete.

    Once deleted you can download the application again. See this article for how -

     

    Download past purchases from iTunes in the Cloud - Apple Support

     

    Go to the section titled Redownload an app.

    On an iPhone, iPad, or iPod touch

     

    1. Tap App Store.
    2. On an iPhone or iPod touch: Tap Updates, then tap Purchased.
      On an iPad: Tap Purchased.
    3. Scroll to find the item that you want to download.
    4. Tap the Download   icon. After the app downloads, you can open it from your Home screen.

    Thanks for using Apple Support Communities.

     

    Happy computing,

     

    Brett L 

  • by Vebo23,

    Vebo23 Vebo23 May 5, 2015 2:22 PM in response to Brett L
    Level 1 (0 points)
    May 5, 2015 2:22 PM in response to Brett L

    Hi Brett,

     

    I have tried this but the app won't go away. When I try to reload it, it seems to load 100% but the icon of the app stops when it is ⅔ installed. I also tried to delete Numbers via iTunes, but that doesn't work either.

     

    Can you help me with this please?

     

    cheers

    Paul

  • by Dewald 0101,

    Dewald 0101 Dewald 0101 May 6, 2015 1:42 AM in response to Vebo23
    Level 1 (73 points)
    May 6, 2015 1:42 AM in response to Vebo23

    Try a hard reset by holding the power button and the home button in at the same time, the iPad will switch off and show a apple logo. Wait till it starts up again and see if you can access the app.

     

    If not, please tell me how many times the app "hops" or "jumps". This will show what type of error the app is getting.

     

    Good luck

  • by Vebo23,

    Vebo23 Vebo23 May 7, 2015 12:09 PM in response to Dewald 0101
    Level 1 (0 points)
    May 7, 2015 12:09 PM in response to Dewald 0101

    Hi there

     

    I did as you suggested, but to no avail. The icon doesn't bounce either. It has two stages. One is waiting and the other is loading (forever)IMG_0004.jpg

    IMG_0006.jpg

    Help :-/

  • by Vebo23,

    Vebo23 Vebo23 May 16, 2015 6:01 AM in response to Vebo23
    Level 1 (0 points)
    May 16, 2015 6:01 AM in response to Vebo23

    Is there someone who can help out on this?

     

    Tnx

  • by Dewald 0101,

    Dewald 0101 Dewald 0101 May 18, 2015 3:27 AM in response to Vebo23
    Level 1 (73 points)
    May 18, 2015 3:27 AM in response to Vebo23

    Hi sorry for the delay.

     

    Was there a different Apple ID signed in ?

     

    If there was sign out with your apple id and sign in with the old one. Let the download complete and then delete the application. Sign in with your own apple ID again then redownload the application again.

     

    Please follow these steps otherwise you will sit with a update issue ever time a new version is released.

     

    This would be the only reason i know that can cause an issue like this.

     

    Good luck

  • by Vebo23,Solvedanswer

    Vebo23 Vebo23 May 21, 2015 1:46 PM in response to Vebo23
    Level 1 (0 points)
    May 21, 2015 1:46 PM in response to Vebo23

    Finally guys I solved my problem by completely reinstalling my iPad

    A bit tedious, but in the end the only solution

     

    thanks for helping out.