I recently went into a store and left my phone in the truck. Came out and now the watch says, "Device is locked. Unlock iphone to start using Apple watch. Unlocking the phone has no affect on clearing or unlocking the watch. I have rebooted phone and watch to no affect. This actually happened the first day I had the watch and I unpaired/repaired the watch. I shouldn't have to do that to clear this issue. Please advise.
Apple Watch Sport 38mm, iOS 8.3
I found one cause of this issue. A seperate discussion was created as it only applies if you have multiple user profiles on your Mac.
Hello there, hikmt06.
It sounds like you may be experiencing unexpected issues with the Bluetooth connection between your iOS device and your Apple Watch.
There are a few basic tests you can try found here, in the online Apple Watch User Guide:
Restart Apple Watch - Apple Watch User Guide.
Restart Apple Watch
If something isn’t working right, try restarting or resetting Apple Watch and its paired iPhone.
Restart Apple Watch. To turn off Apple Watch, press and hold the side button until the sliders appear, then drag the Power Off slider to the right. To turn Apple Watch back on, hold down the side button until the Apple logo appears.
Restart the paired iPhone. To turn off iPhone, press and hold the Sleep/Wake button until the slider appears, then drag the slider to the right. To turn iPhone back on, hold down the Sleep/Wake button until the Apple logo appears.
If you can’t turn off Apple Watch or if the problem continues, you may need to force Apple Watch to restart. Do this only if you’re unable to restart your Apple Watch.
Force Apple Watch to restart. Hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears.
If you find the issue persists you may need to restore the Apple Watch. Keep in mind this does erase all contents and settings:
Reset Apple Watch settings - Apple Watch User Guide
Thanks for participating in Apple Support Communities.
Kind Regards,
Pedro.
Happened to my wife today.
This will restore Watch to factory settings:
On the Watch, Press and hold non-crown button until "Power off" menu.
Force touch will bring up new menu, choose "Erase all content and settings"
Setup and pair watch again with your iPhone.
Unfortunately this happened to me as well. In the process of restoring my Apple Watch to Factory settings. Sure hope this does not happen a lot. A little disappointing/annoying.
Update: Once I reset the Apple Watch and went through the pair process, I was able to restore my watch from a backup on my iPhone. That was nice.
I'm having this same issue except that the inability to unlock the watch with the iPhone didn't start until after I installed iOS 8.4 on my iPhone 5S. Has anyone experienced the same issue with the watch not unlocking after upgrading to iOS 8.4? Thank you.
Interesting, just checked my iOS version and it is 8.4. I don't remember when I upgraded to 8.4, but it was with 8.4 that I had the issue. I did not have the issue until recently. You might be on to something.
As of today, I have this same issue and have tried everything except a factory reset. I will do that now, as it seems to be my only option. Is this going to be fixed by Apple at some point?
I had the same issue. The Watch did not unlock upon unlocking my iPhone. I restarted the Watch but that did not work - like others report above. The Watch still remained locked. I restarted my iPhone (IOS 8.4). I use an extended password on my iPhone and therefore had to type it in to unlock the phone (finger print does not work after restart). After typing in my password and I then followed the normal routine (Watch on arm then unlock iPhone) I was able to get the watch connected to the phone again.
Force restart helped me. Worked perfectly. Thank you. I think it just got hung up.
Watch will not unlock
