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May 5, 2015 12:50 PM in response to O_biskasby judysings,Hello O_biskas,
If you are having trouble hearing a phone conversation, try the troubleshooting steps for your iPhone below:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
https://support.apple.com/en-us/HT203800Regards,
- Judy

