imac g4 blue screen need help!!

hello,

i have an imac g4 1,250, 20" flatpanel, it power's up i hear a chime the screen lights up but seems dark blue, there is no operating system on it i have a cd mac osx 10.1.3 first of all will this install on the imac, and if so can you please tell me how, i have a wireless keyboard and mose from apple, i have a d-link bluetooth adapter, is this what i need??

thats it for now, please help

thank you
keyro35

imac g4 Mac OS X (10.1.x)

Posted on Oct 22, 2006 8:33 PM

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Oct 23, 2006 7:40 AM in response to shumi35G

Welcome to Apple Discussions!

First off, please don't crosspost unless asked to because someone can't help here. The Bluetooth keyboards won't work for booting. You need to remove all third party peripherals and see if it boots without it.

If not, is your data backed up?
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Oct 23, 2006 1:57 PM in response to shumi35G

The iMac G4 20" requires 10.3 minimum.


A 10.1.3 disk would not have been shipped with the iMac G4 20" and won't work.


Try working through this article to troubleshoot the start-up (blue screen) issue.


You'll need a USB keyboard and the Grey Install/Restore DVD that came with the iMac.


mrtotesUser uploaded file

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Oct 23, 2006 5:18 PM in response to mrtotes

Great catch MrTotes! I forgot the 20" was much later than the 17".

Yep, I was going to mention 106464 as well. Though you really have to be careful with that. If your data is not backed up, you may be stuck if the hard drive has chosen to get close to death. Let's find out if the data is backed up first.
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Oct 23, 2006 6:09 PM in response to a brody

hello,

i apoligize if i my etiquette was wrong on this duscussion board, i'm new to this so try to understand where i'm coming from, i forgot to mention that the harddrive i have is new its a maxtor 250 gb ultra 16 7200 rpm 16 mb cache, i purchased the imac on ebay and had no hard drive on it it wouldn't power on so i changed power supply and it powered on, and its giving me the problems i mentioned above it came with no os, i purchased mac osx 10.1.3 on ebay thinking that it would work on my machine, thats all i have right now i want to get mac osx tiger thats what people tell me to get, i'm new to mac i don't know much about it, but i need to learn it for school reasons so my question is will the cd i have work (10.1.3) and if so how do i go about getting the thing to work??

thanks
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Oct 23, 2006 6:34 PM in response to shumi35G

You'll need to buy a new version of OS X before you can continue. As you can see from the link I provided in my first post the iMac G4 20" requires at least 10.3.0

OS X 10.4 Tiger is the best to go for in this case and you can buy this with an educational discount here.


Once you've rxed the disk insert it and follow the instructions.


Post back if you have any further snags...


mrtotesUser uploaded file

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Oct 23, 2006 6:48 PM in response to shumi35G

Mr Totes is quite right, the 10.1.3 disk will not work. Contact the original seller for the disks that came with the machine. Among other things, they can be used to troubleshoot problems with the machine should they arise (chances are they won't but they can be useful, especially in detecting if the RAM usable and other factors). They are not rightfully his when he sells the machine and ONLY licensed for use with that machine. If he lost the disks, he should call AppleCare for replacements.
Once you have identified which iMac you have from my FAQ:

http://www.macmaps.com/macosxnative.html#IDENTIFY

You’ll have the knowledge necessary to call AppleCare and request the disks yourself if you can’t reach the seller. This knowledge is also important later on.

If you can reach him, the number he should contact is one from his own country.

In Canada, the number for AppleCare is

1-800-263-3394

In the U.S. it is:
1-800-APLCARE

Overseas numbers are here:

http://www.apple.com/contact/phone_contacts.html

Make sure you get the correct RAM according to the spec database based on the Mac model identified above:

http://www.info.apple.com/support/applespec.html

and update it to at least 512 MB if not 1 GB. The installation if necessary is best done by an authorized service technician, especially on the iMac G4 models since those RAM slots tend to be quite fragile. Run the hardware test that came with the restore disks. Some come with their own Hardware Test CD that is silver colored, while others come with a volume like the Powerbook, except labeled iMac restore disk. The restore disk instructions for the Powerbook apply to iMacs as well:

http://docs.info.apple.com/article.html?artnum=86287

If the hardware test appears OK, you’ll be ready to run the Tiger installation with an erase and install:

http://docs.info.apple.com/article.html?artnum=301270

And everything then should work.

Good luck, and let us know if you get stuck along the way!

In the future always be careful when buying used and refurbished Macs, by following these instructions in my FAQ:

http://www.macmaps.com/usedrefurbished.html
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imac g4 blue screen need help!!

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