My iphone 6 plus is American t-mobile version ,the beginning is not active, then I notice that store have unlocked my phone can also be used , but i resetting late the phone was locked, and I hope Apple can help me unlocked!thx
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Have you tried to restore the device through iTunes? If the phone company states the device is unlocked, only thing apple can do to unlock it; is a restore through itunes.
Have you tried to restore the device through iTunes? If the phone company states the device is unlocked, only thing apple can do to unlock it; is a restore through itunes.
i did tried to restore with itunes! but also useless! how do i want to?
my iphone imei number: *********
I think this phone has been locked ! I hope Apple can help me unlock！thanks!
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Apple can not help you unlock it. If a store unlocked it they hacked the phone, because the only legitimate way to unlock a phone is to have the carrier it is locked to unlock it. Carriers control locking, not Apple. And if it has been unlocked illegally, as it appears to have been, any time you restore it or update it the phone will again be locked.
So my problem how to solve?please!
Take it to the place that unlocked it last time.
CAn the store online unlock it?
No. Apple will not unlock iPhones. Only the carrier it is locked to can unlock it.
very thank you to apple
But I'm not in the United States, how to take it to unlock it?
IF it is locked to T-mobile, you needed contact them to see if you qualify to have it unlocked. You do not need to take it to them.
If it is from the US, it is not a Verizon phone, because all Verizon phones are unlocked. AT&T will only unlock phones for current or former customers. T-Mobile is more generous, and Sprint will usually unlock for International use. You only hope is to find which carrier it is locked to (you can call Apple and they can tell you), then call that carrier in the US and politely make your case for unlocking. Or visit their website, which will have a page for applying for an unlock.
I did resetting , so the phone has been locked! But I speak with the store, they said already unlocked! Do not understand?
The store lied to you. If they say it is unlocked ask them to demonstrate that it is unlocked.
my phone be locked!
