3 Replies Latest reply: Oct 23, 2006 12:34 PM by Plecostomus
Kawa Level 1 Level 1 (20 points)
My MacBook was doing just fine. Then all of the programs froze at once. This has happened a few times before, the programs freezing that is, so I just held down the power buttong until the computer shut down, and then turned the computer back on.

I was prepared for a few of the normal "program shut down wrong" error messages, but I wasn't prepared for what happened next.

I got a folder icon with a question mark on it. I tried every support and installation cd I have, including the ones for my Apple Protection Plan (that remains unregistered because I have yet to figure what an Agreement Number is, and where it is located, but I'm still under standard warrenty, thank god).

No avail.

Not SINGLE cd could locate my hard drive. Apparently I don't have one anymore.

I hear this "tchya-tchya-click" noise after I turn on my Mac, I'm assuming it's the computer looking for the precious hard drive, but I can't say for certain. I tried taking apart the Mac to see if it was a loose part I could fix myself (I've long done all my own tech support on my old Dell quite easily), but I can't. Half of the screws can't unscrew because the metal is too soft and just twists instead of unscrewing, and the other screws are covered in this flaky blue substance that look like bad engine block corrogin.

The only way I was able to type up this desperate shout for help was to hi-jack my roommates XP machine. Because my computer sure isn't working.

Does anyone know a way to fix this without having to send my Mac to some unknown Apple service station (there are no Mac stores in Wyoming), wait two months while it gets lost and found, and then have the wrong model G4 sent back to me instead of my MacBook?

Because I really don't want to have to explain to my tech prof that I have to drop out of her class because my computer just commited suppuku. (we're required to use Macs)

Sorry if I sound snappy and upset, my main computer just failed me in the middle of the semester, a week before a very important project is due. Thank gods I backed THAT up, but everything else got lost.

MacBook, Mac OS X (10.4.8)
  • dobes918 Level 4 Level 4 (1,415 points)
    Have you tried this, from the Apple Knowledge base?

    1. Start up from a system software CD or DVD, and repair your disk using Disk Utility:
    1. Insert the Mac OS X Install or Restore disc.
    2. Restart the computer, then hold the C key during startup.
    3. From the Apple menu, choose Disk Utility. Do this in the first screen of the Installer. Don't click Continue. If you click Continue in a Mac OS X Installer version earlier than 10.2, you must restart from CD again.
    4. Click the First Aid tab.
    5. Click Repair Disk.
    6. After repairing the disk, try to start from the Mac OS X hard disk.

    Tip: If your hard disk is not available (mounted) when started up from CD, reset the parameter RAM (PRAM) as described in step 3, then repeat these steps. If your hard disk is still not available after resetting PRAM, contact an Apple Authorized Service Provider or Apple Technical Support.

    2. Try to select your Mac OS X startup disk using either Startup Manager or the X key.

    If this doesn't work, go to step 3.

    3. Reset parameter RAM (PRAM).

    Reset PRAM, then see if the computer starts up. If it doesn't, repeat step 2.

    4. If none of these steps resolved the issue, start up from the Mac OS X Installation CD and reinstall Mac OS X. If your hard disk is not available (mounted) when started up from CD, contact an Apple Authorized Service Provider or Apple Technical Support.
  • doc-dix Level 1 Level 1 (5 points)
    My MacBook was doing just fine. Then all of the
    programs froze at once. This has happened a few
    times before, the programs freezing that is, so I
    just held down the power buttong until the computer
    shut down, and then turned the computer back on.

    I was prepared for a few of the normal "program shut
    down wrong" error messages, but I wasn't prepared for
    what happened next.

    I got a folder icon with a question mark on it. I
    tried every support and installation cd I have,
    including the ones for my Apple Protection Plan (that
    remains unregistered because I have yet to figure
    what an Agreement Number is, and where it is located,
    but I'm still under standard warrenty, thank god).

    No avail.

    Not SINGLE cd could locate my hard drive. Apparently
    I don't have one anymore.

    I hear this "tchya-tchya-click" noise after I turn on
    my Mac, I'm assuming it's the computer looking for
    the precious hard drive, but I can't say for certain.
    I tried taking apart the Mac to see if it was a
    loose part I could fix myself (I've long done all my
    own tech support on my old Dell quite easily), but I
    can't. Half of the screws can't unscrew because the
    metal is too soft and just twists instead of
    unscrewing, and the other screws are covered in this
    flaky blue substance that look like bad engine block
    corrogin.

    The only way I was able to type up this desperate
    shout for help was to hi-jack my roommates XP
    machine. Because my computer sure isn't working.

    Does anyone know a way to fix this without having to
    send my Mac to some unknown Apple service station
    (there are no Mac stores in Wyoming), wait two months
    while it gets lost and found, and then have the wrong
    model G4 sent back to me instead of my MacBook?

    Because I really don't want to have to explain to my
    tech prof that I have to drop out of her class
    because my computer just commited suppuku. (we're
    required to use Macs)

    Sorry if I sound snappy and upset, my main computer
    just failed me in the middle of the semester, a week
    before a very important project is due. Thank gods I
    backed THAT up, but everything else got lost.


    Just last week my Macbook slowed down to a crawl (drive wont respond or was unusually slow) I could not even burn a back up disc for my files. Sent it for diagnostics and at first they thought it was the hard drive but then after putting my drive in another unit it performed well and after replacing mine with a new one it was still that way, they finally said it was the board (logic) and so... another week for a new board... and heat sink if I may add. Oh by the way mine was working well for 5 months before this happened none of the heat or shut down issues so i was quite surprised why this happened. At least my drive and my files are intact but what a scare!!

    something must really be wrong with the board that they placed in the first models.

    Send it in and have them do a diagnostics... i bet if you do the Disc boot up and run the diagniostics it will all come out normal as what happened to mine.

    Avail of the Apple service that is what you paid for.
  • Plecostomus Level 4 Level 4 (2,960 points)
    The AppleCare mail-in service may turn out better than you fear. The repair facility is in Tennessee. Some people have seen 2-3 day turnaround including shipping time. Others much longer. I had a 48-hour turnaround a while back, from California.