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Mac Mail - Message Body Not Displayed

Been having a problem as of late with the Mac Mail app,

I cant seem to view message bodies and can only see the sender/subject/ect. but no message body.

When I load the message on my phone or icloud.com it e-mail displays fine.

I have tried rebuilding the mailbox twice already but it had no effect.

Any Help?

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 4, 2015 1:03 PM

Reply
107 replies

May 23, 2017 1:31 AM in response to MeghaJEZUS

I changed message font and the problem started the message body sometimes appeared and sometimes not .

User uploaded file

Immediately took a decision took back up of all data , created a new user account ( different name than previous) , added once again IMAP account mails started downloading from the server and it went absolutely fine .

Finally gone to the user and groups selected the old user name , clicked on minus sign a pop - up window appeared , checked the box for delete home folder , click on done .

May 25, 2017 1:18 PM in response to MeghaJEZUS

Had the very same issue. I tried Forcing Quit, and nothing. Also rebooting, erasing cookies, reinstalling Mailboxes, deleting caches...and nothing. Contacted Apple Support and they indicated that they had several cases, and the problem is caused by a corruption of files while downloading the MacOS update.

Only real solution is Reinstalling latest MacOS by rebooting the system while pressing Command-R and following the instructions. Although very time consuming, it is the only solution so far.

Best of luck.

May 25, 2017 1:58 PM in response to jets69

Had an email chat back and forth with IBM (Trusteer Rapport Support) they are aware of the problem and for me have seem to have fixed it. They said their developers are looking in to it as they have had multiple reports of the same issue. The last tip they had was set 'Block Screen Capturing' to never in security policies part of the Trusteer preferences.

Oct 3, 2017 4:35 PM in response to MeghaJEZUS

Restarting the computer, quitting and restarting mail, turning WiFi off and back on all help occasionally, but not always. Sometimes, but not always, if you double click to open the message in a new window, the text body will display. Also, if you click "reply" for the message to open in a new window, the message will display although any links will not work. I finally fixed the problem by re-installing the operating system. Now, my mail works fine. Unfortunately, once I had reinstalled the operating system, I had to re-install my gnucash financial software, and now it will not open at all... :-(

Oct 23, 2017 12:04 PM in response to RTunnacliffe

That "new" view shown in your screenshot does not seem to have an obvious preview pane below it, or to its right. It is not at all obvious how to get it back from there. BUT:


"Classic" view has a much more obvious preview pane, but it sometimes gets squashed at the bottom of the viewer pane, with only a dot along the bottom edge indicating it could be hidden. It sometimes resists casual attempts to "pull it up" despite the appropriate upward-pointing arrow appearing.


>> The solution is, in Classic view, to grab the upward-pointing arrow, and pull it almost all the way to the top of the pane above. Nothing less will do.


I just wiped out my preview pane trying to set up a screenshot, then spent an hour trying to get it back. I found the above solution here:


El Capitan Mail Preview Pane issue


It turns out this fix also fixes the preview pane in the "new" view, adding a non-zero-sized preview pane to the right of the email-list-pane, which can then be RE-sized to your liking.

Mac Mail - Message Body Not Displayed

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