iPhone 6 - worst phone I've even own.

Question

Candrew2003 Author

Level 1

8 points

iPhone 6 - worst phone I've even own.

In the 3 months I've owned my iPhone 6, I've had to bring it completely reset it FOUR times - 3 times with Verizon tech support and once with Apple support. The same problems keep occuring (e.g., apps open by themselve when I'm not even holding the phone). These issue started within the first week I owned the phone.

I've had diagnostics run by Verizon and Safari and I've repeatedly been told it's softwear problem (particularly Safari and Facebook that kept causing the problems. So, I took Facebook off and it still keeps malfunctioning. I paid over $300 for a phone and it can't even handle Facebook???

This is a 3 month old phone that has never been dropped and never exposed to water.

Has anyone had repeated issues like this?

Any ideas why my old iPhone 4 was so reliable and this one is such an incredible piece of junk?

iPhone 6, iOS 8.3

Posted on May 4, 2015 4:28 PM

Reply

Answer 1

May 4, 2015 4:43 PM in response to Candrew2003

What did they say when you took it to the Genius bar at an Apple store? Verizon is the WRONG place to go; they know nothing.

Reply

Answer 2

petermac87

Level 5

7,447 points

May 4, 2015 4:46 PM in response to Candrew2003

Never heard of such an issue, but I'm sure that a trip to your Apple Store will get things sorted out. Otherwise sell it privately (you should have no difficulty) and put the money towards a different brand or an older model iPhone that you will be happier with.

Cheers

Pete

Reply

Answer 3

JimHdk

Level 7

28,874 points

May 4, 2015 6:46 PM in response to Candrew2003

There is probably a hardware problem with your iPhone 6, most probably with the touch screen. The phone is still under warranty, just get it replaced.

Reply

Answer 4

KiltedTim

Level 10

195,501 points

May 4, 2015 6:45 PM in response to Candrew2003

It's a hardware fault. It's under warranty. Just make an appointment at the genius bar and get it replaced. I'm surprised Verizon's 'support' people even knew how to reset it, much less do you any real good.

Reply

Answer 5

Candrew2003 Author

Level 1

8 points

May 4, 2015 7:08 PM in response to Candrew2003

thanks for the answers so far everyone!

i bought the phone from Verizon and so they were my first 3 tech calls. My 4th call, to Apple support was the most helpful. But they ALL said it was a problem with apps Crashing. And I only use reputable apps - Linkedin, Facebook - that sort.

it made no sense that Safari would be causing problems - since it's an Apple app.

so far, this has been the worst tech product I've ever purchased -

hands down.

Reply

Answer 6

May 4, 2015 9:03 PM in response to KiltedTim

KiltedTim wrote:

It's a hardware fault. It's under warranty. Just make an appointment at the genius bar and get it replaced. I'm surprised Verizon's 'support' people even knew how to reset it, much less do you any real good.

Some of Verizon's support people are very good. 😉 However, Tier 1 phone support are pretty much regular customer service people.

Reply

Answer 7

Candrew2003 Author

Level 1

8 points

May 5, 2015 4:08 AM in response to IdrisSeabright

Some of the Verizon people I have spoken with HAVE been very considerate and have tried to help. However, I think they are very limited by Verison policies on what they are authorized to do.

In terms of Veizon, it is the company and their policies that I'm not happy with -- not the people.

Reply

Answer 8

petermac87

Level 5

7,447 points

May 5, 2015 4:13 AM in response to Candrew2003

I've never had anything to do with them, but if I ever visit the States, I will look them up.Glad you got your issues solved.

Cheers

Pete

Reply

Answer 9

May 5, 2015 6:07 AM in response to Candrew2003

Candrew2003 wrote:

In terms of Veizon, it is the company and their policies that I'm not happy with -- not the people.

It was a bit of an inside joke with the person to whom I was replying.

Reply

Answer 10

rosco3

Level 1

8 points

Apr 14, 2016 12:05 PM in response to Candrew2003

I have to agree: that the iphone 6S is the worst phone I've ever had. Apps are great, but if basic phone features do not work, then what good is it! My brand new iphone 6S malfunctioned right out of the box, Tried resetting twice, and seemed to get temporary relief from intermittent problem: No End Call Button, No Call Display, and No Option to go to Bluetooth or Speakerphone while on call. Supplier replaced my phone, but new phone seems to be working just as badly.

Reply