Cannot Restore Apple TV (3rd Gen)

My problem began when I ran into the notorious problem of the Apple TV (3rd Gen) crashing after auto-installing the latest update. Specifically, ever since the update, it will only boot to the Apple logo. Rebooting simply returns it to the logo. I figured I might've been impatient, so I let it sit for a long while, only to come back maybe an hour later to find it still frozen on the logo.


So I tried to restore it to factory settings via iTunes, but this has led to my current problem -- Neither my PC (Win 7) nor iTunes will recognize the device. I followed the standard 3rd gen method of connecting: Connect via micro USB (data cable, not charge cable), connect power. It fails to appear in iTunes, device diagnostics show no devices connected, and Windows doesn't appear to even acknowledge its connection. I've tried unplugging and replugging power and USB multiple times in different orders with no change in results. (Hilariously, for one brief moment, it did show up in iTunes -- as my iPhone!?)


I can verify power is working as I can see the optical port lit red when connected.


I seem to have hit a brick wall, and I'm almost certain this is a software problem (as opposed to bad hardware) given it crashed immediately after the update.


This is the USB cable I'm using: http://www.amazon.com/gp/product/B00JWPENRU/ref=oh_aui_detailpage_o01_s00?ie=UTF 8&psc=1

Apple TV, Windows 7

Posted on May 4, 2015 1:55 PM

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2 replies

May 11, 2015 10:08 AM in response to DoubleOZero

Hello DoubleOZero,


I'm sorry to hear you are having these issues with your Apple TV; I know how frustrating that can be. It sounds like you have been on the right track in your troubleshooting, and have been following the restore instructions in this article:


Restore your Apple TV (2nd and 3rd generation) - Apple Support


If you have followed those steps and you are unable to restore your Apple TV, or in this case your Apple TV isn't even being recognized by iTunes or your computer, you may need to have your Apple TV evaluated and/or serviced. If that is the case, you may find the following page helpful:


Apple - Support - Service Answer Center


Sincerely,

- Brenden

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Cannot Restore Apple TV (3rd Gen)

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