nyny-pooh

Level 1 (0 points)

Q: FaceTime

my ipod 5 does not ring when I receive a FaceTime call What can I do to solved this problem ?

Posted on May 4, 2015 3:52 PM

I have this question too

Q: FaceTime

All replies

Helpful answers

by joe_7399,

joe_7399 May 6, 2015 2:26 PM in response to nyny-pooh
Community Specialists

May 6, 2015 2:26 PM in response to nyny-pooh

Hello nyny-pooh,

Welcome to the Apple Support Communities!

I understand that when you receive a FaceTime call, you do not hear the alert or ring. In this situation, I would first recommend reading over the attached article to help isolate what may be going on. Please let me know if the issue continues.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Have a great day,
Joe
Reply options

Link to this post

by nyny-pooh,

nyny-pooh May 6, 2015 2:43 PM in response to joe_7399
Level 1 (0 points)

May 6, 2015 2:43 PM in response to joe_7399

my speaker works very well just know that when someone calls me on facetime I have not received calls
Reply options

Link to this post

by nyny-pooh,

nyny-pooh May 6, 2015 2:45 PM in response to joe_7399
Level 1 (0 points)

May 6, 2015 2:45 PM in response to joe_7399

do you speak French ?
Reply options

Link to this post

by joe_7399,

joe_7399 May 7, 2015 2:48 PM in response to nyny-pooh
Community Specialists

May 7, 2015 2:48 PM in response to nyny-pooh

Greetings nyny-pooh,

Sorry for the misunderstanding and I’m sorry, no I do not speak French. To troubleshoot not receiving FaceTime calls, please use the next attached article as a reference for troubleshooting.

If you can't make or receive FaceTime calls - Apple Support

Cheers,
Joe
Reply options

Link to this post