FaceTime

Hello nyny-pooh,

Welcome to the Apple Support Communities!

I understand that when you receive a FaceTime call, you do not hear the alert or ring. In this situation, I would first recommend reading over the attached article to help isolate what may be going on. Please let me know if the issue continues.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Have a great day,

Joe

Greetings nyny-pooh,

Sorry for the misunderstanding and I’m sorry, no I do not speak French. To troubleshoot not receiving FaceTime calls, please use the next attached article as a reference for troubleshooting.

If you can't make or receive FaceTime calls - Apple Support

Cheers,

Joe