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i have an ipod touch 5th generation. i just got it a year ago. why does my ipod turns off randomly when im using an app or safari. first it freezes then blue,purple and green lines like lazers appear and it turns off and on again it also changes the date an time by itself to 1970 and it doesn't connect to the internet even if the wifi password is right.how do i fix it? who can fix it? why does it have that problem? 😕😟😢

iPod touch, iOS 8.3

Posted on May 4, 2015 6:59 PM

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Question marked as Best reply

Posted on May 5, 2015 1:41 AM

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

6 replies
Question marked as Best reply

May 5, 2015 1:41 AM in response to johan1201

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

May 13, 2015 1:41 AM in response to johan1201

Apple will exchange your iPod for a refurbished one for $99 for a 16 GB 5G and $149 for the other 5Gs. They do not fix yours.

Apple - iPod Repair price

A third-party place like the following maybe less. Google for more.

iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Fix yourself if you are up to it. Likely hard to do when yo do not know what is wrong

iPod Touch Repair – iFixit

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