Etrecheck diagnostics help!

Question

sdbaccei Author

Level 1

0 points

Etrecheck diagnostics help!

Here is my diagnostics. Clearly the hard drive is having problems? Anything else?

Problem description:

Extremely Slow iMac 2010

EtreCheck version: 2.2 (132)

Report generated 5/4/15, 6:01 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Mid 2010) (Technical Specifications)

iMac - model: iMac11,3

1 2.93 GHz Intel Core i7 CPU: 4-core

12 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 5750 - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:31:27

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 999.01 GB (465.86 GB free) - 49 errors

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 999.35 GB Online

OPTIARC DVD RW AD-5680H

USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Logitech USB-PS/2 Optical Mouse

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

LaCie P'9233 Desktop Drive 2 TB

EFI (disk2s1) <not mounted> : 210 MB

Boot OS X (disk2s3) <not mounted> : 134 MB

LaCie (disk3) /Volumes/LaCie : 2.00 TB (1.07 TB free)

Encrypted AES-XTS Unlocked

Core Storage: disk2s2 2.00 TB Online

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.logmein.hamachi (1.0.0 - SDK 10.9) [Click for support]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Click for support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Click for support]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Click for support]

[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.0) [Click for support]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Click for support]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Click for support]

/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins

[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.citrix.AuthManager_Mac.plist [Click for support]

[running] com.citrix.ReceiverHelper.plist [Click for support]

[running] com.citrix.ServiceRecords.plist [Click for support]

[running] com.logmein.hamachimb.plist [Click for support]

[running] com.logmein.logmeingui.plist [Click for support]

[not loaded] com.logmein.logmeinguiagent.plist [Click for support]

[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.logmein.hamachi.plist [Click for support]

[not loaded] com.logmein.logmeinserver.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

DirectorShockwave: Version: 12.0.6r147 - SDK 10.6 [Click for support]

LogMeInSafari64: Version: 1.0.730 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.5.0f6 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.3.4.1 [Click for support]

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

LogMeIn: Version: 1.0.730 [Click for support]

Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

CitrixICAClientPlugIn: Version: 11.9.0 - SDK 10.9 [Click for support]

LogMeInSafari32: Version: 1.0.730 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 4.1.0.0 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 40 Check version

User internet Plug-ins: ℹ️

NPRoblox: Version: 1, 2, 8, 25 - SDK 10.10 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Growl [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.01 GB Disk used: 533.15 GB

Destinations:

LaCie [Local]

Total size: 2.00 TB

Total number of backups: 116

Oldest backup: 2012-10-24 21:41:02 +0000

Last backup: 2015-05-04 20:36:29 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 533.15 GB X 3)

Top Processes by CPU: ℹ️

4% Activity Monitor

3% WindowServer

2% sysmond

1% fontd

1% Safari

Top Processes by Memory: ℹ️

801 MB kernel_task

786 MB com.apple.WebKit.WebContent(7)

319 MB mds_stores

221 MB mdworker(16)

123 MB DashboardClient

Virtual Memory Information: ℹ️

7.43 GB Free RAM

4.56 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 4, 2015, 05:26:18 PM Self test - passed

May 4, 2015, 08:47:14 AM /Library/Logs/DiagnosticReports/Microsoft Word_2015-05-04-084714_[redacted].hang

May 4, 2015, 08:47:14 AM /Library/Logs/DiagnosticReports/iPhoto_2015-05-04-084714_[redacted].hang

Apr 29, 2015, 09:48:57 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-29-094857_[redacted].panic [Click for details]

iMac, OS X Yosemite (10.10.3)

Posted on May 4, 2015 5:38 PM

Reply

Answer 1

poikkeus1

Level 4

2,454 points

May 4, 2015 6:29 PM in response to sdbaccei

The only things that would concern me are:

1. Based on what I see here, the RAM shouldn't be a concern. You've correctly matched pairs of RAM modules. You might, however, swap out pairs of RAM to see if you see any evidence of slowdown - just out of curiosity.

2. Macintosh HD (disk1) / : 999.01 GB (465.86 GB free) - 49 errors. What's that? It's normal to have errors, so I'm not sure if that's necessarily a problem.

3. Citrix. This has been mentioned frequently on machines with significant slowdowns. You might want to visit Citrix support for the most likely culprits. Definitely investigate this.

Reply

Answer 2

Linc Davis

Level 10

209,547 points

May 4, 2015 6:48 PM in response to sdbaccei

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply

Answer 3

sdbaccei Author

Level 1

0 points

May 5, 2015 4:58 AM in response to Linc Davis

Here is my Console cut and paste:

5/5/15 7:53:54.000 AM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (B78C42E7-E028-4921-AE7B-6CAEA35D84CC), pv 440B0FD3-026E-49A2-9311-4C750169EA99, near LV byte offset = 692511744000.

5/5/15 7:53:54.000 AM kernel[0]: disk1: I/O error.

5/5/15 7:54:20.000 AM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (B78C42E7-E028-4921-AE7B-6CAEA35D84CC), pv 440B0FD3-026E-49A2-9311-4C750169EA99, near LV byte offset = 692511744000.

5/5/15 7:54:20.000 AM kernel[0]: disk1: I/O error.

5/5/15 7:54:20.438 AM systemstatsd[437]: assertion failed: 14D136: systemstatsd + 3283 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

5/5/15 7:54:23.000 AM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (B78C42E7-E028-4921-AE7B-6CAEA35D84CC), pv 440B0FD3-026E-49A2-9311-4C750169EA99, near LV byte offset = 692511748096.

5/5/15 7:54:23.000 AM kernel[0]: disk1: I/O error.

5/5/15 7:54:37.000 AM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (B78C42E7-E028-4921-AE7B-6CAEA35D84CC), pv 440B0FD3-026E-49A2-9311-4C750169EA99, near LV byte offset = 692511744000.

5/5/15 7:54:37.000 AM kernel[0]: disk1: I/O error.

5/5/15 7:55:03.000 AM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (B78C42E7-E028-4921-AE7B-6CAEA35D84CC), pv 440B0FD3-026E-49A2-9311-4C750169EA99, near LV byte offset = 692511744000.

5/5/15 7:55:03.000 AM kernel[0]: disk1: I/O error.

5/5/15 7:55:03.000 AM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (B78C42E7-E028-4921-AE7B-6CAEA35D84CC), pv 440B0FD3-026E-49A2-9311-4C750169EA99, near LV byte offset = 692511748096.

5/5/15 7:55:03.000 AM kernel[0]: disk1: I/O error.

5/5/15 7:55:03.771 AM systemstatsd[437]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

Reply

Answer 4

SeaPapp

Level 7

26,486 points

May 5, 2015 5:07 AM in response to poikkeus1

poikkeus1 wrote:

2. Macintosh HD (disk1) / : 999.01 GB (465.86 GB free) - 49 errors. What's that? It's normal to have errors, so I'm not sure if that's necessarily a problem.

No it isn't normal. While this may not be the only problem, it is definitely a problem.

Reply

Answer 5

sdbaccei Author

Level 1

0 points

May 5, 2015 5:10 AM in response to Linc Davis

The other item which repeats itself over and over on my Console is this:

5/5/15 8:06:09.364 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:09.557 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:09.865 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:09.980 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:10.021 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:10.177 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:10.958 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:11.083 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:56.374 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:56.521 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:56.535 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:56.619 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:56.666 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:56.733 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:56.812 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

5/5/15 8:06:56.952 AM CalendarAgent[287]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

Everything else seems to be running ok. As far as I can tell. Signs of a failing hard drive?

Reply

Answer 6

Linc Davis

Level 10

209,547 points

May 5, 2015 5:34 AM in response to sdbaccei

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply