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cbs news live

Every time I try to stop watching CBS news live my AppleTV crashes.


eg, while watching the live broadcast, I press the menu button.


This causes the video to go black and seems to pause the audio.

Pressing play in this state activates the sound, but not the video.

Other than the pause, the other buttons seem inoperative.

It will hang in this state indefinitely.


This does not seem to occur on any other app/service.


I have to do a power reboot to get it working.


Software up to date, etc.


Anyone else?

Apple TV (2nd generation), Other OS

Posted on May 4, 2015 6:29 PM

1 reply

May 6, 2015 3:03 PM in response to Community User

Hello jph-atl,


Sorry to hear that you are having issues with the CBS News app with video playback. I know that if you hold the Home button on the Apple TV remote it will take you to the home screen to then relaunch the app so you will not have to restart your Apple TV every time you experience the issue. If you still are experiencing issues, then you may want to reach out to CBS to see if they know anything about it. For more information take a look at the articles below.


Using your Apple remote for Apple TV

https://support.apple.com/en-us/HT200131


Contact Apple TV content providers

https://support.apple.com/en-us/HT204153


Regards,

-Norm G.

cbs news live

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