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Helpful answers
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May 6, 2015 3:00 PM in response to JL Mechby sterling r,Hello there JL Mech,
It sounds like you cannot backup your iPhone to iTunes for some reason. Try the steps in this article:
Get help making a backup in iTunes
If that doesn't work can you elaborate on what your iPhone is showing or iTunes is showing, any other details?
Thank you for using Apple Support Communities.
Take care,
Sterling
