Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Browser not responding...

I have an older Mac Pro (2008 time frame), and recently upgraded to the OS X Yosemite OS (Version 10.10.2). I was told the computer had enough capability to handle the new OS, but I've been having problems with the browser stalling within a few key stokes of logging on, especially when browsing internet news sites... When it occurs, I "force quit" the browser, re-load it, and withing a few minutes, it's "not responding" again... and it happens over and over again. I'm not sure if it might be some sort of virus, or incompatibility, the OS, or something else... I usually run Firefox, but have tried Safari as well... with the same results... would appreciate some help...

Posted on May 4, 2015 8:21 PM

Reply
7 replies

May 5, 2015 6:05 AM in response to lllaass

Problem description:

I have an older Mac Pro (2008 time frame), and recently upgraded to the OS X Yosemite OS (Version 10.10.2). I was told the computer had enough capability to handle the new OS, but I've been having problems with the browser stalling within a few key stokes of logging on. When it occurs, I "force quit" the browser, re-load it, and within a few minutes, it's "not responding" again... and it happens over and over again. I'm not sure if it might be some sort of virus, or incompatibility, the OS, or something else... I usually run Firefox, but have tried Safari as well... with the same results...


EtreCheck version: 2.2 (132)

Report generated 5/5/15, 6:01 AM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

Mac Pro (Early 2008) (Technical Specifications)

Mac Pro - model: MacPro3,1

2 2.8 GHz Quad-Core Intel Xeon CPU: 8-core

3 GB RAM Upgradeable

DIMM Riser B/DIMM 1

1 GB DDR2 FB-DIMM 667 MHz ok

DIMM Riser B/DIMM 2

1 GB DDR2 FB-DIMM 667 MHz ok

DIMM Riser A/DIMM 1

512 MB DDR2 FB-DIMM 667 MHz ok

DIMM Riser A/DIMM 2

512 MB DDR2 FB-DIMM 667 MHz ok

DIMM Riser B/DIMM 3

Empty

DIMM Riser B/DIMM 4

Empty

DIMM Riser A/DIMM 3

Empty

DIMM Riser A/DIMM 4

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported


Video Information: ℹ️

ATI Radeon HD 2600 - VRAM: 256 MB

SyncMaster 1280 x 1024 @ 75 Hz


System Software: ℹ️

OS X 10.10.2 (14C1510) - Time since boot: 8 days 23:14:12


Disk Information: ℹ️

ST3500630AS P disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

500 GB (disk0s2) / : 499.25 GB (414.40 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

Brother HL-2270DW series

Canon MX330 series

Western Digital My Book 111A

Gyration Gyration RF Technology Receiver

Apple Inc. Bluetooth USB Host Controller


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.wdc.driver.1394HP (1.0.9) [Click for support]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.iobit.AMCDaemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.wdc.SmartwareDriveService.plist [Click for support]

[running] com.wdc.WDSmartWareService.plist [Click for support]


User Launch Agents: ℹ️

[running] com.iobit.MacBoosterMini.plist [Click for support]

[failed] com.mackeeper.MacKeeper.Helper.plist [Click for support]

[failed] com.myheritage.familytreebuilder.checkupdates.plist [Click for support] [Click for details]


User Login Items: ℹ️

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

ZipCloud Application (/Users/[redacted]/.Trash/ZipCloud.app)

Dropbox Application (/Applications/Dropbox.app)


Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.3.4.4 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]


Safari Extensions: ℹ️

KeithyFun


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

2% WindowServer

1% fontd

0% mdworker(6)

0% notifyd

0% askpermissiond


Top Processes by Memory: ℹ️

393 MB firefox

358 MB kernel_task

92 MB mds_stores

89 MB Finder

77 MB softwareupdated


Virtual Memory Information: ℹ️

38 MB Free RAM

2.96 GB Used RAM

90 MB Swap Used


Diagnostics Information: ℹ️

May 5, 2015, 05:44:37 AM /Library/Logs/DiagnosticReports/firefox_2015-05-05-054437_[redacted].hang

May 5, 2015, 05:44:27 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-05-05 4427_[redacted].crash

May 5, 2015, 05:25:06 AM /Library/Logs/DiagnosticReports/firefox_2015-05-05-052506_[redacted].hang

May 5, 2015, 05:25:04 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-05-05 2504_[redacted].crash

May 5, 2015, 05:24:05 AM /Library/Logs/DiagnosticReports/firefox_2015-05-05-052405_[redacted].hang

May 5, 2015, 05:22:45 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-05-05 2245_[redacted].crash

May 4, 2015, 08:58:38 PM /Library/Logs/DiagnosticReports/firefox_2015-05-04-205838_[redacted].hang

May 4, 2015, 08:58:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-20 5826_[redacted].crash

May 4, 2015, 08:47:34 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-20 4734_[redacted].crash

May 4, 2015, 08:41:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-20 4140_[redacted].crash

May 4, 2015, 06:23:27 AM /Library/Logs/DiagnosticReports/firefox_2015-05-04-062327_[redacted].hang

May 4, 2015, 06:23:07 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-06 2307_[redacted].crash

May 4, 2015, 05:50:05 AM /Library/Logs/DiagnosticReports/firefox_2015-05-04-055005_[redacted].hang

May 4, 2015, 05:48:54 AM /Library/Logs/DiagnosticReports/firefox_2015-05-04-054854_[redacted].hang

May 4, 2015, 05:48:51 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-05 4851_[redacted].crash

May 4, 2015, 05:34:36 AM /Library/Logs/DiagnosticReports/firefox_2015-05-04-053436_[redacted].hang

May 4, 2015, 05:34:29 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-05 3429_[redacted].crash

May 4, 2015, 05:12:07 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-05 1207_[redacted].crash

May 4, 2015, 05:00:51 AM /Library/Logs/DiagnosticReports/firefox_2015-05-04-050051_[redacted].hang

May 4, 2015, 05:00:46 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-05 0046_[redacted].crash

May 3, 2015, 07:24:54 PM /Library/Logs/DiagnosticReports/firefox_2015-05-03-192454_[redacted].hang

May 3, 2015, 07:24:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-03-19 2442_[redacted].crash

May 3, 2015, 07:09:27 PM /Library/Logs/DiagnosticReports/firefox_2015-05-03-190927_[redacted].cpu_resour ce.diag [Click for details]

May 3, 2015, 06:51:34 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-03-18 5134_[redacted].crash

May 3, 2015, 06:03:00 PM /Library/Logs/DiagnosticReports/firefox_2015-05-03-180300_[redacted].cpu_resour ce.diag [Click for details]

May 3, 2015, 05:51:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-03-17 5112_[redacted].crash

May 3, 2015, 05:49:46 PM /Library/Logs/DiagnosticReports/firefox_2015-05-03-174946_[redacted].hang

May 3, 2015, 05:49:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-03-17 4945_[redacted].crash

May 3, 2015, 05:48:20 PM /Library/Logs/DiagnosticReports/firefox_2015-05-03-174820_[redacted].hang

May 3, 2015, 05:46:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-03-17 4657_[redacted].crash

May 3, 2015, 08:08:29 AM /Library/Logs/DiagnosticReports/firefox_2015-05-03-080829_[redacted].hang

May 3, 2015, 08:08:26 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-03-08 0826_[redacted].crash

May 3, 2015, 06:43:56 AM /Library/Logs/DiagnosticReports/firefox_2015-05-03-064356_[redacted].hang

May 3, 2015, 06:05:18 AM /Library/Logs/DiagnosticReports/firefox_2015-05-03-060518_[redacted].hang

May 3, 2015, 05:53:06 AM /Library/Logs/DiagnosticReports/firefox_2015-05-03-055306_[redacted].hang

May 3, 2015, 05:52:27 AM /Library/Logs/DiagnosticReports/firefox_2015-05-03-055227_[redacted].hang

May 2, 2015, 06:36:41 PM /Library/Logs/DiagnosticReports/firefox_2015-05-02-183641_[redacted].cpu_resour ce.diag [Click for details]

May 2, 2015, 03:25:43 PM /Library/Logs/DiagnosticReports/firefox_2015-05-02-152543_[redacted].hang

May 2, 2015, 07:35:50 AM /Library/Logs/DiagnosticReports/firefox_2015-05-02-073550_[redacted].hang

May 2, 2015, 07:34:03 AM /Library/Logs/DiagnosticReports/firefox_2015-05-02-073403_[redacted].hang

May 2, 2015, 06:31:26 AM /Library/Logs/DiagnosticReports/firefox_2015-05-02-063126_[redacted].hang

Apr 26, 2015, 06:45:20 AM - Self test - failed [Click for details]

May 5, 2015, 05:24:02 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-05-05 2402_[redacted].crash

May 5, 2015, 05:22:48 AM /Library/Logs/DiagnosticReports/firefox_2015-05-05-052248_[redacted].hang

May 4, 2015, 08:47:40 PM /Library/Logs/DiagnosticReports/firefox_2015-05-04-204740_[redacted].hang

May 4, 2015, 08:42:07 PM /Library/Logs/DiagnosticReports/firefox_2015-05-04-204207_[redacted].hang

May 4, 2015, 05:50:02 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-04-05 5002_[redacted].crash

May 3, 2015, 06:51:43 PM /Library/Logs/DiagnosticReports/firefox_2015-05-03-185143_[redacted].hang

May 3, 2015, 05:51:13 PM /Library/Logs/DiagnosticReports/firefox_2015-05-03-175113_[redacted].hang

May 3, 2015, 05:48:19 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-03-17 4819_[redacted].crash

May 3, 2015, 05:47:21 PM /Library/Logs/DiagnosticReports/firefox_2015-05-03-174721_[redacted].hang

May 3, 2015, 07:59:50 AM /Library/Logs/DiagnosticReports/firefox_2015-05-03-075950_[redacted].hang

May 3, 2015, 05:59:34 AM /Library/Logs/DiagnosticReports/firefox_2015-05-03-055934_[redacted].hang

May 2, 2015, 06:21:38 PM /Library/Logs/DiagnosticReports/firefox_2015-05-02-182138_[redacted].hang

May 7, 2015 1:52 AM in response to tonyfromtorrance

Could be aware/Malware. They removing

[running] com.iobit.MacBoosterMini.plist [Click for support]

For how to remove see:

http://gotoanswer.com/?q=Removing+MacBooster2+and+MacBooster+Mini+and+more

You did not completely remove MacKeeper but it is not running

[failed] com.mackeeper.MacKeeper.Helper.plist [Click for support]

The diagnostics show many crashes of FireFox. Try removing Firefox and then try another bower like Chrome .

The Apple Genius may or may fix the problems. I would backup data and format/erase and restore the data.

You asked " clean install on a 250GB SSD? I'm assuming a complete re-install of the OS?" Yes, that a format/erase and then restore data. You can that on the existing drive or a SSD

Browser not responding...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.