Random kernel panics while connected to SMB share

Question

I have been experiencing random kernel panics ever since I received my MacBook Pro last summer.  It is a late 2014 MBP running OSX 10.9.5.  The crashes occur randomly, but typically I have MS Office 2011, Firefox, and sometimes VMWare running.  The problem has never occurred when not connected to my office&#x27;s server via SMB.  I have gone back and forth with Apple tech support and had an open ticket but I&#x27;m not convinced that their diagnosis is correct.  They kept suggesting that VMWare was causing the panics but the fact is that they occur even when VMWare is not even running.  I had the exact same setup on an early 2008 MBP running Snow Leopard prior to switching to this newer MBP and never had this issue.  I am concerned that this might be a hardware issue or an issue with the OS and I am getting close to the expiration of my warranty.  Below is a crash log from a crash that just occured this morning.  Any help would be appreciated.  Anonymous UUID:   79CFA8DA-FCB5-D18F-F935-3E9C782DEE7BTue May  5 08:06:41 2015panic(cpu 2 caller 0xffffff801ccdcc1d): Kernel trap at 0xffffff801cc78abc, type 14&#x3D;page fault, registers:CR0: 0x0000000080010033, CR2: 0x00000000000000c9, CR3: 0x0000000141ead04a, CR4: 0x00000000001606e0RAX: 0x0000000000000000, RBX: 0xffffff803d94c5d8, RCX: 0x0000000000000000, RDX: 0x0000000000000000RSP: 0xffffff821a9d3d60, RBP: 0xffffff821a9d3f20, RSI: 0x0000000000000000, RDI: 0xffffff803f005880R8:  0x0000000000000000, R9:  0xffffff821a9d3ed0, R10: 0x00007fff85fab4ea, R11: 0x0000000000000246R12: 0xffffff803d94c5a0, R13: 0xffffff803f005880, R14: 0xffffff803d94c5dc, R15: 0xffffff803f0058f8RFL: 0x0000000000010246, RIP: 0xffffff801cc78abc, CS:  0x0000000000000008, SS:  0x0000000000000000Fault CR2: 0x00000000000000c9, Error code: 0x0000000000000000, Fault CPU: 0x2Backtrace (CPU 2), Frame : Return Address0xffffff821a9d39f0 : 0xffffff801cc23139 0xffffff821a9d3a70 : 0xffffff801ccdcc1d 0xffffff821a9d3c40 : 0xffffff801ccf4486 0xffffff821a9d3c60 : 0xffffff801cc78abc 0xffffff821a9d3f20 : 0xffffff801ccdd05c 0xffffff821a9d3fb0 : 0xffffff801ccf438b BSD process name corresponding to current thread: system_profilerMac OS version:13F1077Kernel version:Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FAKernel slide: 0x000000001ca00000Kernel text base: 0xffffff801cc00000System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)System uptime in nanoseconds: 3452523570674last loaded kext at 3396406579266: com.apple.driver.AppleBluetoothHIDKeyboard    170.15 (addr 0xffffff7f9ecbc000, size 20480)last unloaded kext at 3237044538216: com.vmware.kext.vmci    90.6.3 (addr 0xffffff7f9eca8000, size 69632)loaded kexts:com.apple.filesystems.smbfs    2.0.3com.apple.nke.pptp    1.9com.apple.filesystems.autofs    3.0com.apple.driver.AppleUpstreamUserClient    3.5.13com.apple.driver.AudioAUUC    1.60com.apple.iokit.IOBluetoothSerialManager    4.2.7f4com.apple.driver.AGPM    100.14.34com.apple.driver.X86PlatformShim    1.0.0com.apple.driver.ApplePlatformEnabler    2.0.9d7com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.7f4com.apple.driver.AppleUSBTCButtons    240.2com.apple.driver.AppleHDA    2.6.3f4com.apple.driver.AppleSMCLMU    2.0.4d1com.apple.iokit.IOUserEthernet    1.0.0d1com.apple.Dont_Steal_Mac_OS_X    7.0.0com.apple.driver.AppleHWAccess    1com.apple.driver.AppleLPC    1.7.0com.apple.driver.AppleCameraInterface    4.26.0com.apple.driver.AppleThunderboltIP    1.1.2com.apple.driver.AppleIntelHD5000Graphics    8.2.8com.apple.driver.AppleIntelFramebufferAzul    8.2.8com.apple.driver.AppleBacklight    170.4.11com.apple.driver.AppleMCCSControl    1.2.5com.apple.driver.AppleUSBTCKeyboard    240.2com.apple.driver.AppleUSBCardReader    3.4.1com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1com.apple.BootCache    35com.apple.driver.AppleUSBHub    683.4.0com.apple.driver.XsanFilter    404com.apple.iokit.IOAHCIBlockStorage    2.6.0com.apple.driver.AppleAHCIPort    3.0.5com.apple.driver.AirPort.Brcm4360    842.21.65com.apple.driver.AppleUSBXHCI    683.4.0com.apple.driver.AppleSmartBatteryManager    161.0.0com.apple.driver.AppleACPIButtons    2.0com.apple.driver.AppleRTC    2.0com.apple.driver.AppleHPET    1.8com.apple.driver.AppleSMBIOS    2.1com.apple.driver.AppleACPIEC    2.0com.apple.driver.AppleAPIC    1.7com.apple.nke.applicationfirewall    153com.apple.security.quarantine    3com.apple.driver.AppleBluetoothHIDKeyboard    170.15com.apple.driver.IOBluetoothHIDDriver    4.2.7f4com.apple.driver.AppleHIDKeyboard    170.15com.apple.nke.ppp    1.9com.apple.kext.triggers    1.0com.apple.iokit.IOSerialFamily    10.0.7com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.7f4com.apple.driver.DspFuncLib    2.6.3f4com.apple.vecLib.kext    1.0.0com.apple.iokit.IOAudioFamily    1.9.7fc2com.apple.kext.OSvKernDSPLib    1.14com.apple.iokit.IOBluetoothFamily    4.2.7f4com.apple.driver.AppleHDAController    2.6.3f4com.apple.iokit.IOHDAFamily    2.6.3f4com.apple.driver.X86PlatformPlugin    1.0.0com.apple.driver.AppleSMC    3.1.8com.apple.driver.IOPlatformPluginFamily    5.7.1d6com.apple.iokit.IOSurface    91.2com.apple.AppleGraphicsDeviceControl    3.6.22com.apple.iokit.IOAcceleratorFamily2    98.26com.apple.driver.AppleBacklightExpert    1.0.4com.apple.iokit.IONDRVSupport    2.4.1com.apple.driver.AppleSMBusController    1.0.12d1com.apple.iokit.IOGraphicsFamily    2.4.1com.apple.driver.AppleUSBMultitouch    240.10com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.7com.apple.iokit.IOUSBMassStorageClass    3.6.0com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.7com.apple.driver.AppleUSBMergeNub    650.4.0com.apple.driver.AppleThunderboltDPInAdapter    3.1.7com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5com.apple.iokit.IOUSBHIDDriver    660.4.0com.apple.driver.AppleUSBComposite    656.4.1com.apple.iokit.IOUSBUserClient    660.4.2com.apple.iokit.IOAHCIFamily    2.6.5com.apple.driver.AppleThunderboltNHI    2.0.1com.apple.iokit.IOThunderboltFamily    3.3.1com.apple.iokit.IO80211Family    640.36com.apple.driver.mDNSOffloadUserClient    1.0.1b5com.apple.iokit.IONetworkingFamily    3.2com.apple.iokit.IOUSBFamily    686.4.1com.apple.driver.AppleEFINVRAM    2.0com.apple.driver.AppleEFIRuntime    2.0com.apple.iokit.IOHIDFamily    2.0.0com.apple.iokit.IOSMBusFamily    1.1com.apple.security.sandbox    278.11.2com.apple.kext.AppleMatch    1.0.0d1com.apple.security.TMSafetyNet    7com.apple.driver.AppleKeyStore    2com.apple.driver.DiskImages    371.1com.apple.iokit.IOStorageFamily    1.9com.apple.iokit.IOReportFamily    23com.apple.driver.AppleFDEKeyStore    28.30com.apple.driver.AppleACPIPlatform    2.0com.apple.iokit.IOPCIFamily    2.9com.apple.iokit.IOACPIFamily    1.4com.apple.kec.corecrypto    1.0com.apple.kec.pthread    1Model: MacBookPro11,2, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10Graphics: Intel Iris Pro, Intel Iris Pro, Built-InMemory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en0Serial ATA Device: APPLE SSD SM0256F, 251 GBUSB Device: Internal Memory Card ReaderUSB Device: Apple Internal Keyboard / TrackpadUSB Device: BRCM20702 HubUSB Device: Bluetooth USB Host ControllerUSB Device: USB ReceiverThunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Linc Davis · Accepted Answer

Remove "VMWare" and see whether there&#x27;s an improvement.Any third-party software that doesn&#x27;t install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.I never install system modifications myself, and except as stated in this comment, I don&#x27;t know how to uninstall them. You&#x27;ll have to do your own research to find that information.Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product&#x27;s Help menu, if there is one, for instructions. Finding none there, look on the developer&#x27;s website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you&#x27;re waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.Back up all data before making any changes.You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you&#x27;re sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.