Q: my macbook pro cursor suddenly stopped responding. I tried forced restart, resetting SMC and PRAM..nothing seemed to have worked so far. Help please.

My macbook pro 15 mouse cursor stopped responding entirely. Did restart, forced shutdowns, resetting SMC and PRAM. Still when the login screen comes up, the cursor is stuck in the upper left corner. Even after logging in, the cursor is still in the same place and would not move or respond to any events. Please help.

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.2)

Posted on May 5, 2015 9:05 AM

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Q: my macbook pro cursor suddenly stopped responding. I tried forced restart, resetting SMC and PRAM..nothing seemed to have worked s ... more

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by leroydouglas,

leroydouglas May 5, 2015 9:26 AM in response to apple0331
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Notebooks

May 5, 2015 9:26 AM in response to apple0331

This is built in Track pad or external mouse/ magic trackpad?
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by apple0331,

apple0331 May 5, 2015 5:24 PM in response to leroydouglas
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May 5, 2015 5:24 PM in response to leroydouglas

Hi leroydouglas, it's the built-in one..
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by leroydouglas,

leroydouglas May 5, 2015 5:38 PM in response to apple0331
Level 7 (23,554 points)

Notebooks

May 5, 2015 5:38 PM in response to apple0331

Some ideas-

Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues - Apple Support

Check to see if your battery has expanded, this can have adverse affects on trackpad.

Wipe the track pad clean with soft cloth.

Trackpads do fail, the connecting ribbon can also be loose.

Genius reservation http://www.apple.com/retail/geniusbar/

on-line https://getsupport.apple.com/GetproductgroupList.action

check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do
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Q: my macbook pro cursor suddenly stopped responding. I tried forced restart, resetting SMC and PRAM..nothing seemed to have worked so far. Help please.

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by leroydouglas,

by apple0331,

by leroydouglas,

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