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User profile for user: apple0331
apple0331 Author
User level: Level 1
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my macbook pro cursor suddenly stopped responding. I tried forced restart, resetting SMC and PRAM..nothing seemed to have worked so far. Help please.

My macbook pro 15 mouse cursor stopped responding entirely. Did restart, forced shutdowns, resetting SMC and PRAM. Still when the login screen comes up, the cursor is stuck in the upper left corner. Even after logging in, the cursor is still in the same place and would not move or respond to any events. Please help.

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.2)

Posted on May 5, 2015 9:05 AM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
183,684 points

May 5, 2015 5:38 PM in response to apple0331

Some ideas-


Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues - Apple Support

Check to see if your battery has expanded, this can have adverse affects on trackpad.

Wipe the track pad clean with soft cloth.

Trackpads do fail, the connecting ribbon can also be loose.

Genius reservation http://www.apple.com/retail/geniusbar/


on-line https://getsupport.apple.com/GetproductgroupList.action


check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

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my macbook pro cursor suddenly stopped responding. I tried forced restart, resetting SMC and PRAM..nothing seemed to have worked so far. Help please.

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