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Apple ID, Yosemite update, and a friend problem!

Hi,


The essentials of the problem: a friend is trying to update her system to Yosemite. In the App store on her Mac, she is starting to download the file, but somehow the App store is asking for my user ID and password, and there is no option to change to another user. Any idea what is going on here? She is currently running Mac OS X 10.9.5 We have no idea how my username came up in her app store, since we have no recollection that that user id was ever used on her computer!

Obviously it got in there somehow even though we can't remember how it was done. How can she get my username out of there and hers in?

She says "my apple store says I'm logged into my name," but it comes up different when she tries to download Yosemite!

Thanks for your help!

Dave

OS X Mavericks (10.9.5)

Posted on May 5, 2015 10:08 AM

Reply
Question marked as Best reply

Posted on May 6, 2015 12:57 PM

App Store products can only be updated by signing in to the store with the same Apple ID that was originally used to download them. You can't update anything, including your own purchases, as long as there are pending updates linked to the other ID.

If you can't sign in with the other ID, you have to delete all the apps that are linked to it. If you don't know which apps those are, see below.

1. Triple-click anywhere in the line of text below on this page to select it:

kMDItemAppStoreHasReceipt=1

Copy the selected text to the Clipboard by pressing the key combination command-C.

2. In the Finder, press command-F to open a search window, or select

File Find

from the menu bar. In the search window, select

Search: This Mac

from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select

Other...

A sheet will drop down. In that sheet, select

Raw Query

as the criterion, then click OK or press return.

Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.

3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.

4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Delete each such item by following the instructions in the Apple Support article linked above.

5. Quit and relaunch the App Store.

If you find these instructions confusing, ask for an alternative method.

1 reply
Question marked as Best reply

May 6, 2015 12:57 PM in response to sarahskh

App Store products can only be updated by signing in to the store with the same Apple ID that was originally used to download them. You can't update anything, including your own purchases, as long as there are pending updates linked to the other ID.

If you can't sign in with the other ID, you have to delete all the apps that are linked to it. If you don't know which apps those are, see below.

1. Triple-click anywhere in the line of text below on this page to select it:

kMDItemAppStoreHasReceipt=1

Copy the selected text to the Clipboard by pressing the key combination command-C.

2. In the Finder, press command-F to open a search window, or select

File Find

from the menu bar. In the search window, select

Search: This Mac

from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select

Other...

A sheet will drop down. In that sheet, select

Raw Query

as the criterion, then click OK or press return.

Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.

3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.

4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Delete each such item by following the instructions in the Apple Support article linked above.

5. Quit and relaunch the App Store.

If you find these instructions confusing, ask for an alternative method.

Apple ID, Yosemite update, and a friend problem!

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