benm1972

Q: iPhone 6 plus intermittent unresponsive screen

So a couple days ago, my iPhone 6+ began having intermittent screen responsiveness. First time, I received a phone call and couldn't answer it because the swipe wouldn't work. I turned it off and back on with no luck. I reset it and that fixed it. That was the only issue that day. I the last few days it's becoming more frequent. Today alone I've had to reset it eight times.

 

What it's doing;

  • touch screen is unresponsive to touch entirely.
  • touch screen responds after a delay
  • I tap an app icon and the app two rows up opens instead.
  • from loch screen-can't answer phone calls or notifications.

 

Sometimes it just leave it alone and come back to it and it's fine. Sometimes I leave it alone and come back with same result and I have to reset it. Sometimes I reset it once and trying to unlock with touchscreen (because touch ID doesn't work after reset) doesn't work so I reset it twice. It has worked after the second time, so far.

 

The phone is in perfect condition. Never been dropped. Was updated to 8.3 the day it was released so the issue didn't arise immediately after an update.

 

Anyone having these issues?

iPhone 6 Plus, iOS 8.3

Posted on May 5, 2015 2:34 PM

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Q: iPhone 6 plus intermittent unresponsive screen

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  • by Csound1,

    Csound1 Csound1 Sep 12, 2016 4:58 AM in response to Jamie25617
    Level 9 (50,307 points)
    Desktops
    Sep 12, 2016 4:58 AM in response to Jamie25617

    I was not trying to address his question, whatever it might have been.

  • by baseballer34,

    baseballer34 baseballer34 Sep 12, 2016 10:49 AM in response to don_jones
    Level 1 (4 points)
    Sep 12, 2016 10:49 AM in response to don_jones

    Don_jones,

     

    I have taken my phone to 3 shops and called numerous others.  If I could fix it I would.  I took it to the Apple store and they even told me there is no way to fix it, only to replace it with another 6plus for $329 or I could trade it in and get credit for a different iphone model.  There are no options out there for repair.  This was as of 9/11/2016.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 12, 2016 11:02 AM in response to walmark
    Level 9 (58,627 points)
    iPhone
    Sep 12, 2016 11:02 AM in response to walmark

    post.user_wrote.label:

     

    That's great!

    Could you please enlighten us as to what you, or the like of Lawrence Finch, are contributing

    Whether or not you find our contributions useful is something only you can determine.

  • by mixxster,

    mixxster mixxster Sep 12, 2016 11:33 AM in response to baseballer34
    Level 1 (13 points)
    iPhone
    Sep 12, 2016 11:33 AM in response to baseballer34

    Baseballer34,

     

    How much of a trade-in value did Apple offer for your affected iPhone 6 Plus, and which storage option do you have?

     

    This might be the best option for many of us who need a replacement phone, but absolutely do not want to shell out over $300 for another "Touch Disease" prone "refurbished" iPhone 6/6+ as a replacement. To be able to upgrade to an unsuseptable model, I would hope they are willing to offer us the same value for our affected phones as they offer customers with unaffected phones.

     

    Edit: If you really do want to repair it, there are several third party places offering mail-in repair service. You'd have to search the web for "Touch IC repair".

  • by WTxAppleUser,

    WTxAppleUser WTxAppleUser Sep 12, 2016 11:56 AM in response to mixxster
    Level 1 (8 points)
    iPhone
    Sep 12, 2016 11:56 AM in response to mixxster

    Baseballer34,

     

    How much of a trade-in value did Apple offer for your affected iPhone 6 Plus, and which storage option do you have?

     

    Well that depends if this intermittent problem presents itself upon trade in. My luck is it will and will be deemed a "damaged" non working phone....though when I get home it might work again for a minute. This is the frustrating problem. Ugh. Defective is more accurate than damaged, as there has been no unusual use that is not part of a mobile phone use. Non-working is accurate, but on who's fault? I might go with shelling out $100 to fix it at independent repair shop than fork over another $500 plus to have god know what down the road problem, relying on Apple. I hope this is not a long term spiral downhill. Only time will tell. Wish they would just admit they made a design error and reward their customers rather than treating us like crap!

  • by phonemate,

    phonemate phonemate Sep 12, 2016 2:30 PM in response to benm1972
    Level 1 (4 points)
    Sep 12, 2016 2:30 PM in response to benm1972

    I had the same problems with the icons becoming unresponsive. I did all the reset and restore stuff and it would start to work again but eventually I would start having issues again. I would get phone calls and could not slide the answer bar to take the call too.

    I eventually found what was wrong.  My phone was slightly bent.  I very carefully straightened it and it is working perfectly again. Anyone with this problem should sight down the phone and see if there is a slight bend to the phone.

     

    I am really worried about the new Iphone 7's that I hear are thinner yet.  I hope Apple has taken a good look at the

    bending issues.

  • by WTxAppleUser,

    WTxAppleUser WTxAppleUser Sep 12, 2016 2:41 PM in response to phonemate
    Level 1 (8 points)
    iPhone
    Sep 12, 2016 2:41 PM in response to phonemate

    I would personally rather see a bigger battery and not so thin. Being a sheet of paper is not what I want in a phone.

  • by MeMayer2580,

    MeMayer2580 MeMayer2580 Sep 13, 2016 10:23 AM in response to benm1972
    Level 1 (4 points)
    iPhone
    Sep 13, 2016 10:23 AM in response to benm1972

    Same thing here. 13 months after purchase and I was told I was out of luck. The Genius Bar rep even told me it was a "common issue". I was directed to purchase a refurbished phone for $300. I'd much rather have this obvious engineering defect covered under an extended warranty or repair program. Waiting to see what Apple has to say about this before my $800 phone becomes an $1100 phone.

     

    I Own a 3D printer company and I stand behind my products 100%, if a defect is discovered, we fix it (in or out of warranty) with no questions asked and at no cost to the customer. That's the same type of support I would expect from a multi-billion dollar company such as Apple.

  • by AMichaelangeloC,

    AMichaelangeloC AMichaelangeloC Sep 13, 2016 2:48 PM in response to benm1972
    Level 1 (24 points)
    iPhone
    Sep 13, 2016 2:48 PM in response to benm1972

    Jay.Quach

     

    Regardless of your explanation, it will be deleted because Apple does not recognize the solution though the person who made the video is an authorized repairman. It'd be funny to see an actual Apple employee come in here and answer "how to fix this", but I think that's the butt of the joke. They won't admit it as a problem and therefore do not need to claim a solution. God speed.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Sep 13, 2016 2:58 PM in response to AMichaelangeloC
    Level 8 (37,915 points)
    Mac OS X
    Sep 13, 2016 2:58 PM in response to AMichaelangeloC

    The reason Apple doesn't recognize the solution is that Apple policy is that there are no user-repairable components in an iOS device. So any repair method that requires opening the phone is by definition an unapproved method, and any posts that suggest opening the phone will be removed in support of that policy.

     

    Opening the phone voids any warranty that may remain, and also eliminates any possibility of Apple repairing or replacing it for the flat repair fee for the specific model phone. And also removes any possibility of using the phone for a trade-in.

     

    If you want to try a self-repair anyway, there are plenty of ways to get instructions, but Apple's support community is not one of them. 

  • by WTxAppleUser,

    WTxAppleUser WTxAppleUser Sep 13, 2016 3:06 PM in response to Lawrence Finch
    Level 1 (8 points)
    iPhone
    Sep 13, 2016 3:06 PM in response to Lawrence Finch

    The reason Apple doesn't recognize....not just that SOLUTION, but any solution is that they are infallible. This doesn't have to be a DIY trick....Apple could do this in their stores if they WANTED to. Way to treat the customer. :-(

  • by oscarfromguilford,

    oscarfromguilford oscarfromguilford Sep 13, 2016 3:15 PM in response to benm1972
    Level 1 (8 points)
    Sep 13, 2016 3:15 PM in response to benm1972

    Just to be clear, the electrical tape solution doesn't work anyway. I tried this myself a couple of months ago, having just thought it up myself at the time, and it seemed to help for a few days before things deteriorated again.

  • by phonemate,

    phonemate phonemate Sep 13, 2016 4:46 PM in response to benm1972
    Level 1 (4 points)
    Sep 13, 2016 4:46 PM in response to benm1972

    I had the same issue and it was because my phone had a slight bend to it. Sight down the side of the phone and see

    if there is a curve to it and then put it on a flat surface and see if there is any twist.  After carefully applying pressure to

    the phone, I was able to straighten it and it works fine again.

    On another note, I went to the Apple store and they said it was past warranty so I would have to buy a new or refurbished phone so I went to the Verizon  store and for some reason the salesman looked at me and said that he noticed that I have been a long time customer with Verizon and said that they would send me a refurbished phone

    free of charge.  I  did have Assurion insurance but they refused to do anything since it was out of warranty. I talked to them and asked why but they would not give me a reasonable answer. After paying 10-15 dollars a month for two years, you would think that they would honor me but no.  I said that I was going to have someone steal my phone then.  They said I would have to pay $199.00 for a refurbished phone then.  What a scam.  I will take my chances from now on with the insurance. If you add up the cost of insurance over the life of the phone, you can apply that to upgrading your phone and come out ahead unless you are proned to losing or damaging your phone

    The phone arrived today and I am a happy camper.

  • by mfoston2,

    mfoston2 mfoston2 Sep 13, 2016 8:09 PM in response to benm1972
    Level 1 (4 points)
    Sep 13, 2016 8:09 PM in response to benm1972

    Question: Have you replaced the iPhone screen? If so, that may be the issue. The connection between the phone's motherboard and the screen/digitizer may be coming loose. I had my iPhone screen replaced and found that by pressing the connection tight restored full functionality. Of course the connection became intermittent again. Since my iPhone was out of warranty, i removed the front panel assembly cable bracket, placed a used sim card over the digitizer connection, and replaced the front panel assembly cable bracket. Initially, I used folded pieces of paper, but had trouble keeping them in place. After closing the screen back, I tested the screen and now I have no problems with intermittence.

     

    This is a hardware issue, not a software issue. NOTE: If your iPhone was used before you got it, explore this option because your screen connection may have been weakened. If this is an iPhone that has never been opened, this option still may work for you.

  • by mfoston2,

    mfoston2 mfoston2 Sep 13, 2016 8:12 PM in response to reezs
    Level 1 (4 points)
    Sep 13, 2016 8:12 PM in response to reezs

    Question: Have you replaced the iPhone screen? If so, that may be the issue. The connection between the phone's motherboard and the screen/digitizer may be coming loose. I had my iPhone screen replaced and found that by pressing the connection tight restored full functionality. Of course the connection became intermittent again. Since my iPhone was out of warranty, i removed the front panel assembly cable bracket, placed a used sim card over the digitizer connection, and replaced the front panel assembly cable bracket. Initially, I used folded pieces of paper, but had trouble keeping them in place. After closing the screen back, I tested the screen and now I have no problems with intermittence.

     

    This is a hardware issue, not a software issue. NOTE: If your iPhone was used before you got it, explore this option because your screen connection may have been weakened. If this is an iPhone that has never been opened, this option still may work for you.

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