HT204187: If Mail on your Mac keeps asking for your password

Learn about If Mail on your Mac keeps asking for your password
theoffshore
Level 1 (0 points)

Q: I have just bought my first Mac and I hate it !!!

cannot receive mail. Connection doctor shows all mail connected . Have taken offline and put back on line. Closed and re-opened mail. Nothing works. I really wish I had stuck with a PC...

iMac

Posted on May 5, 2015 4:15 PM

by tbirdvet,Solvedanswer
tbirdvet tbirdvet
Level 4 (3,003 points)
A:

Hace an Apple store person (genius) help set up your mail account for you.

Posted on May 5, 2015 4:38 PM

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theoffshore

Q: I have just bought my first Mac and I hate it !!!

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  • by Csound1,

    Csound1 Csound1 May 5, 2015 6:12 PM in response to theoffshore
    Level 9 (50,282 points)
    Desktops
    May 5, 2015 6:12 PM in response to theoffshore

    Now go and check the setup, write the settings down and post them here. I need to see both IMAP and SMTP settings.

  • by CroMagnum,

    CroMagnum CroMagnum May 5, 2015 6:16 PM in response to Csound1
    Level 1 (75 points)
    May 5, 2015 6:16 PM in response to Csound1

    Actually, I’m not expecting to resolve the person’s problem.

     

    Yes. I was trying to coax details.

    They may not be in perfect order in a diagnostic, but the original post didn’t leave much to work on.


    If the iPad mentioned works - then he/she needs to start thinking about the difference in setup, seems to me.


    In the Mavericks forum: presuming it wasn’t done by mistake: shouldn’t a new machine ship with Yosemite?

  • by theoffshore,

    theoffshore theoffshore May 5, 2015 6:18 PM in response to Csound1
    Level 1 (0 points)
    May 5, 2015 6:18 PM in response to Csound1

    I'M not sure of the hub model but it is an older version which has never been problematic. Works with my iPad, phone and old PC just fine

  • by Csound1,

    Csound1 Csound1 May 5, 2015 6:20 PM in response to theoffshore
    Level 9 (50,282 points)
    Desktops
    May 5, 2015 6:20 PM in response to theoffshore

    And the email account settings?

     

    This is what BT say they should be:

     

    IMAP

    Incoming Mail Server: mail.btinternet.com

    Port: 993 (this should be automatically populated if you tick the SSL Encryption)

    SSL Encryption: Enabled (but not STARTTLS)

    Username: your email address including the @btinternet or @btopenworld.com part

    Password: your btinternet password

    Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.

    If your IMAP client supports it, we recommend you also set up the following folders:

    Trash

    Sent Items

    Drafts


    SMTP

    Outgoing Mail Server: mail.btinternet.com

    Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)

    SSL Encryption: Enabled (but not STARTTLS)

    Authentication: PLAIN

    Username: your email address including the @btinternet or @btopenworld.com part

    Password: your btinternet password

     

    iCloud Mail Account

     

    Go to System Preferences>iCloud: switch Mail off, wait a moment, switch it back on again.

  • by theoffshore,

    theoffshore theoffshore May 5, 2015 6:22 PM in response to Csound1
    Level 1 (0 points)
    May 5, 2015 6:22 PM in response to Csound1

    thank you, I will do that tomorrow if that's okay

     

    I have to get up in a few hours for work

     

    thank you for taking the time to speak with me

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