My iPhone 5s always needs activating
Hi all,
my iPhone 5s every 5-7 days restarts and needs activating. Don't know why, could some one please help thanks
iPhone 5s, iOS 8.3
User profile for user:
AppleJoe
User level:
Community Manager
Hi Mbarber5,
Welcome to the Apple Support Communities!
I understand from your post that your iPhone completely resets itself every few days and you have to completely go back through the activation process. To help isolate the issue, I would suggest manually placing your iPhone in recovery mode and performing an update. This will reinstall the iPhone Operating System without erasing any of your data.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
- Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
- When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
iTunes will download the software for your device. If it takes more than 15 mintues, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.
Best regards,
Joe