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User profile for user: AppleEK
AppleEK Author
User level: Level 1
0 points

Slow macbook

My MacBook Pro has really slowed down recently. How can I speed it up? Here is some information from EtreCheck about the system. Thank you in advance for any help.





Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 764 - SN = W003347RHD3BA


Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 16 days 11:15:1


Disk Information: ℹ️

TOSHIBA MK2555GSXF disk0 : (250.06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (34.66 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-898


USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Application Support/Symantec/AntiVirus

[not loaded] com.symantec.kext.SymAPComm (11.1.2f17) [Click for support]


/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources

[not loaded] com.symantec.kext.filesecurity (1.3.3f65) [Click for support]


/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymConfidentialData.b undle/Contents/Resources

[not loaded] com.symantec.kext.confidentialData (1.3f44) [Click for support]


/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources

[not loaded] com.symantec.kext.fw (1.0.3f5) [Click for support]


/System/Library/Extensions

[not loaded] com.symantec.kext.internetSecurity (1.3.2f5) [Click for support]

[not loaded] com.symantec.kext.ips (3.2f8) [Click for support]

[not loaded] com.symantec.kext.pf (4.1.1f13) [Click for support]


Problem System Launch Daemons: ℹ️

[failed] com.apple.loginwindow.LFVTracer.plist


Launch Agents: ℹ️

[loaded] com.hp.help.tocgenerator.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.rosettastone.rosettastonedaemon.plist [Click for support]

[loaded] com.symantec.nortonmigrationagent.plist [Click for support]

[running] com.symantec.uiagent.application.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.leapfrog.connect.shell.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.symantec.avscandaemon.plist [Click for support]

[running] com.symantec.deepsight-extractor.plist [Click for support]

[running] com.symantec.diskMountNotify.plist [Click for support]

[loaded] com.symantec.MissedTasks.plist [Click for support]

[loaded] com.symantec.navapd.plist [Click for support]

[loaded] com.symantec.navapdaemonsl.plist [Click for support]

[loaded] com.symantec.Sched501-1.plist [Click for support]

[running] com.symantec.sharedsettings.plist [Click for support]

[running] com.symantec.symdaemon.plist [Click for support]

[running] com.symantec.symSchedDaemon.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)


Internet Plug-ins: ℹ️

Default Browser: Version: 600 - SDK 10.10

CouponPrinter-FireFox: Version: Version 1.1.5

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

AmazonMP3DownloaderPlugin: Version: Unknown

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

EPPEX Plugin: Version: 10.0 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Norton\nQuickMenu [Click for support]


Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 214.54 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 4

Oldest backup: 2014-09-22 02:39:16 +0000

Last backup: 2015-02-23 05:34:08 +0000

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 249.20 GB X 3)


Top Processes by CPU: ℹ️

9% WindowServer

3% nsurlsessiond(2)

1% SymDaemon

0% fontd

0% com.apple.WebKit.Plugin.64


Top Processes by Memory: ℹ️

451 MB softwareupdated

446 MB com.apple.WebKit.WebContent(3)

422 MB kernel_task

172 MB Safari

78 MB com.apple.WebKit.Plugin.64


Virtual Memory Information: ℹ️

152 MB Free RAM

3.85 GB Used RAM

22 MB Swap Used


Diagnostics Information: ℹ️

May 5, 2015, 08:08:59 PM /Library/Logs/DiagnosticReports/LegacyFileVaultMessageTracer_2015-05-05-200859_ [redacted].crash

iPhoto '08, Macbook Pro

Posted on May 5, 2015 5:55 PM

Reply
3 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

May 5, 2015 7:17 PM in response to AppleEK

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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User profile for user: OGELTHORPE
OGELTHORPE
User level: Level 9
57,305 points

May 6, 2015 4:13 AM in response to AppleEK

Rid your MBP of the Norton AV. You do not need it and probably is the prime cause of your poor performance. Go to the developers wen site for uninstall instructions.


Since you are using Yosemite, installing additional RAM might prove to be beneficial. Your MBP can accept up to 16 GB RAM. 8 GB should prove to be adequate. The best sources of Mac compatible RAM are OWC and Crucial.


Ciao.

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Slow macbook

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