Bluetooth connection drops

Question

Level 1

24 points

Bluetooth connection drops

I am running an iPhone 6 w/ iOS 8.3 and on the second day of receiving my  watch, the connection has continually dropped. I can see the Bluetooth icon in the menu bar at the top of the iPhone flash on and off, and when I check the Bluetooth in Settings, it says it's not connected to the  watch.

Sometimes I will see the disconnected iPhone icon at the top of the  watch. If I notice, I toggle the airplane mode on and off and it reconnects.

Is this happening to anyone else?

Posted on May 5, 2015 7:41 PM

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Answer 1

sterling r

Community Specialist

May 7, 2015 2:45 PM in response to Philip Rae

Hello there Philip Rae,

It sounds like your bluetooth connection is dropping between your AppleWatch and your iPhone and won't stay connected reliably. I would start by restarting both the phone:

iOS: Turning off and on (restarting) and resetting

And your AppleWatch, then test out the connection:

Restart or reset your Apple Watch

If that doesn't get the connection to be more consistent then I would next use the bluetooth troubleshooting in the following article on the iPhone:

iOS: Troubleshooting Bluetooth connections

Thank you for using Apple Support Communities.

Cheers,

Sterling

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Answer 2

alxz310

Level 1

0 points

May 30, 2015 12:09 AM in response to sterling r

Dif you ever get this resolved? This has been happening to me and resetting networking settings and restoring both my iPhone 6 and  watch has not helped! I am trying to figure out if this is a software issue or a Bluetooth issue (and with which device)

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