bromick

Q: trouble with apple pay connecting to iPhone 5s. Phone is nearby, powered on, not in Airplane mode, but won't connect to enable card to be added.

My iPhone 5s fails to connect to my Apple watch when I attempt to set up Apple Pay.  Watch and phone are powered on, paired, connected, not in Airplane mode, but fail to connect for this feature.  Any suggestions?

Apple Watch, iOS 8.3, pairing apple pay with iPhone 5s

Posted on May 5, 2015 7:13 PM

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Q: trouble with apple pay connecting to iPhone 5s. Phone is nearby, powered on, not in Airplane mode, but won't connect to enable car ... more

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  • by bobby_d,

     bobby_d bobby_d May 7, 2015 2:37 PM in response to bromick
    Level 3 (770 points)
    May 7, 2015 2:37 PM in response to bromick

    Hi bromick,

     

    It seems you are unable to utilize Apple Pay with your devices. The following article provides information about Apple Pay and how to use it. It may help you find a solution:

     

    Set up and use Apple Pay with Apple Watch - Apple Support

     

    Here's what you need to start using Apple Pay:

     

    Use these steps to set up Apple Pay on your iPhone or iPad.

     

    Thank you for contributing to Apple Support Communities.

     

    Take care,

    Bobby_D

  • by DrBobMI,

    DrBobMI DrBobMI Jun 2, 2015 12:40 PM in response to bromick
    Level 1 (0 points)
    Jun 2, 2015 12:40 PM in response to bromick

    That reply from Bobby_D was useless since it just refers to documentation that you already had access to.

     

    I had this problem as well and it was really frustrating.   You get a long delay followed by a message that it couldn't connect to your watch and that you should move the phone closer to the watch and turn off Airplane mode.  Not helpful.

     

    Two things to try:

     

    First, try powering your phone off and on.

    Second, move to a location with a good WiFi signal, rather than relying on cellular service.

     

    I'm not sure which of those two fixed the problem for me, but after I did both I had no problem connecting and adding Apple Pay cards.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jun 2, 2015 12:48 PM in response to DrBobMI
    Level 9 (58,038 points)
    iPhone
    Jun 2, 2015 12:48 PM in response to DrBobMI

    DrBobMI wrote:

     

    That reply from Bobby_D was useless since it just refers to documentation that you already had access to.

     

     

    I find this to be an interesting post. Just because the OP would have had access to this information does not mean they had taken the time to access it. After spending a great deal of time here and responding to many users, I can say for certain, just because something is available, does not mean it is utilized. I can show you hundreds of threads where someone will ask the same question, one post below the actual answer to a question.

     

    You can provide information to posters that you have tested, but it is not necessary to make negative comments regarding other posters. It is also a violation of the TOS.