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User profile for user: tshonuga
tshonuga Author
User level: Level 1
0 points

safari on macbook air has "IOS crashed due to third party application" popup. How do I get rid of it?

I have a MacBook Air and I was going into Google mail and received a Safari popup alert stating that the iOS crashed due to third party activity and listed a 1-800-227-8165 phone number to call for assistance. When I Googled the popup and phone number there were others who received the same message but a different phone number to call for support. There is no way around the popup and the only way to get out of Safari is to force quit. So basically Safari is no longer accessible. Does anyone know how to correct this problem?

MacBook Air (11-inch Mid 2012), OS X Mavericks (10.9.5)

Posted on May 5, 2015 9:13 PM

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User profile for user: dominic23
dominic23
User level: Level 10
83,910 points

May 6, 2015 4:36 PM in response to tshonuga

1. Force Quit .


Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.


2. Relaunch Safari holding the shift key down.


3. Turn off wifi and turn it back on.


Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.


For more info:

http://www.thesafemac.com/tech-support-scam-pop-ups/

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safari on macbook air has "IOS crashed due to third party application" popup. How do I get rid of it?

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