MBA Freezes Randomly

Question

Problem description:MBA Freezes RandomlyEtreCheck version: 2.2 (132)Report generated 5/5/15, 11:24 PMdownloadetrecheckhttp://etresoft.com/etrecheckhardware info    MacBook Air (Verified)    MacBook Air - model: MacBookAir6,2    1 1.7 GHz Intel Core i7 CPU: 2-core    8 GB RAM Not upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless: 1 interface (plural rule: one) en0: 802.11 a/b/g/n/ac    Battery: Health &#x3D; Good - Cycle count &#x3D; 181 - SN &#x3D; D8632410ST3F90KASvideo info    Intel HD Graphics 5000        Color LCD 1152 x 720        SHARP HDMI 1600 x 900 @ 60 Hzsystemsoftware info    OS X 10.10.3 (14D136) - Uptime: 0 day (plural rule: other)0:18:6disk info    APPLE SSD SM0512F disk0 : (500.28 GB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk1) / : 499.07 GB (239.37 GB free)            Encrypted AES-XTS Unlocked            Core Storage: disk0s2 499.42 GB Onlineusb info    Apple Internal Memory Card Reader     VIA Labs, Inc. USB3.0 Hub     DisplayLink Plugable USB3-VGA     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     VIA Labs, Inc. USB2.0 Hub         Apple, Inc. Keyboard Hub             AKM AK5370             Apple, Inc Apple Keyboard         Plantronics Plantronics .Audio 400 DSP thunderbolt info    Apple Inc. thunderbolt_busgatekeeper info    Anywherekernelextensions info        /Applications/Transmit.app    [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Click for support]        /Library/Extensions    [not loaded]    com.displaylink.dlusbncm (1.11.0 - SDK 10.9) [Click for support]    [loaded]    com.displaylink.driver.DisplayLinkDriver (2.3 - SDK 10.9) [Click for support]        /System/Library/Extensions    [loaded]    net.telestream.driver.TelestreamAudio (1.0.6 - SDK 10.6) [Click for support]launchagents info    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [not loaded]    com.displaylink.useragent-prelogin.plist [Click for support]    [running]    com.displaylink.useragent.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]launchdaemons info    [loaded]    com.adobe.fpsaud.plist [Click for support]    [running]    com.backblaze.bzserv.plist [Click for support]    [running]    com.displaylink.displaylinkmanager.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]    [loaded]    com.skype.skypeinstaller.plist [Click for support]userlaunchagents info    [loaded]    com.adobe.ARM.[...].plist [Click for support]    [running]    com.backblaze.bzbmenu.plist [Click for support]    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]    [running]    com.lastpass.LastPassHelper.plist [Click for support]    [running]    ws.agile.1PasswordAgent.plist [Click for support]loginitems info    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Google Drive    Application  (/Applications/Google Drive.app)    Skitch    Application  (/Applications/Skitch.app)    Dropbox    Application  (/Applications/Dropbox.app)    Google Chrome    Application Hidden (/Applications/Google Chrome.app)internetplugins info    JavaAppletPlugin: Version: Java 7 Update 67 Check version    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]    nplastpass: Version: 3.1.89 - SDK 10.10 [Click for support]    Default Browser: Version: 600 - SDK 10.10    Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]    AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]    AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 [Click for support]    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]    SharePointBrowserPlugin: Version: 14.1.0 [Click for support]    AdobePDFViewer: Version: 11.0.04 - SDK 10.6 [Click for support]    MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]userinternetplugins info    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]safariextensions info    1Password    LastPassaudioplugins info    EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]    CallRecorder: Version: v2.5.13 - SDK 10.8 [Click for support]preferencepanes info    Backblaze Backup  [Click for support]    Flash Player  [Click for support]    Flip4Mac WMV  [Click for support]    Hazel  [Click for support]timemachine info    Time Machine not configured!cpu info         5%    Google Chrome Helper(19)         4%    WindowServer         4%    fontd         2%    mdworker(17)         1%    loginwindowmemory info    1.74 GB    Google Chrome Helper(19)    893 MB    kernel_task    279 MB    Mail    262 MB    mdworker(17)    205 MB    Skypevm info    944 MB    Free RAM     7.08 GB    Used RAM     0 B    Swap Used diagnostics info    May 5, 2015, 11:06:16 PM    Self test - passed

Linc Davis · Answer

How often does it freeze? How do you recover?

QForeman · Answer

Freezes sometimes twice a day then will go a week without freezing.  I recover by shutting off the machine and rebooting.  I just updated the displaylink driver last night (before running EtreCheck) and have not had a freeze yet.

D.Cohen · Answer

You may try these steps:- Shut down your Mac- Wait until your computer turns off and after that press the Power button- Right after you hear the startup tone, press and hold the Shift key- Release the Shift key when you see a grey Apple sign and the progress bar below this sign- Once you see Desktop, start a Disc Utility scan to detect and repair file system errors (don&#x27;t forget to choose your main hard drive)- Click on Verify Disc and then, if asked to fix problems, on Repair Disk- After this, click on Verify Disc Permissions and then on Repair Disc Permissions- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

QForeman · Answer

Thank you.  Will try it out

D.Cohen · Answer

Hope this helps. Let us know.

Linc Davis · Answer

If you no longer have the problem, there&#x27;s no need to do anything else.

QForeman · Answer

So far no freezes.  Thank you!Here is the EtreCheck Report for a second computer, a mac mini that is a few years old and runs very slowly.  Can you take a look at it?Problem description:Runs SlowEtreCheck version: 2.2 (132)Report generated 5/7/15, 8:37 PMDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Hardware Information: ℹ️    Mac mini (Late 2012) (Technical Specifications)    Mac mini - model: Macmini6,1    1 2.5 GHz Intel Core i5 CPU: 2-core    16 GB RAM Upgradeable        BANK 0/DIMM0            8 GB DDR3 1600 MHz ok        BANK 1/DIMM0            8 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/nVideo Information: ℹ️    Intel HD Graphics 4000        Display 800 x 600 @ 60 HzSystem Software: ℹ️    OS X 10.9.5 (13F34) - Time since boot: one day 22:31:32Disk Information: ℹ️    APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB        Macintosh HD (disk0s2) / : 499.25 GB (124.99 GB free)        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MBUSB Information: ℹ️    Logitech USB Receiver    Mitsumi Electric Hub in Apple USB Keyboard        Mitsumi Electric Apple USB Keyboard    Apple, Inc. IR Receiver    Apple Inc. BRCM20702 Hub        Apple Inc. Bluetooth USB Host ControllerThunderbolt Information: ℹ️    Apple Inc. thunderbolt_busGatekeeper: ℹ️    Mac App Store and identified developersKernel Extensions: ℹ️        /Library/Extensions    [not loaded]    com.displaylink.dlusbncm (1.11.0 - SDK 10.9) [Click for support]    [loaded]    com.displaylink.driver.DisplayLinkDriver (2.3 - SDK 10.9) [Click for support]        /System/Library/Extensions    [loaded]    net.telestream.driver.TelestreamAudio (1.0.6 - SDK 10.6) [Click for support]Launch Agents: ℹ️    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [not loaded]    com.displaylink.useragent-prelogin.plist [Click for support]    [running]    com.displaylink.useragent.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]Launch Daemons: ℹ️    [loaded]    com.adobe.fpsaud.plist [Click for support]    [running]    com.backblaze.bzserv.plist [Click for support]    [running]    com.displaylink.displaylinkmanager.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]User Login Items: ℹ️    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)Internet Plug-ins: ℹ️    JavaAppletPlugin: Version: Java 7 Update 67 Check version    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]    Default Browser: Version: 537 - SDK 10.9    Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]    AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]    AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 [Click for support]    Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]    SharePointBrowserPlugin: Version: 14.1.0 [Click for support]    AdobePDFViewer: Version: 11.0.04 - SDK 10.6 [Click for support]    MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]Audio Plug-ins: ℹ️    EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]    CallRecorder: Version: v2.5.11 - SDK 10.8 [Click for support]3rd Party Preference Panes: ℹ️    Backblaze Backup  [Click for support]    Flash Player  [Click for support]    Flip4Mac WMV  [Click for support]    Hazel  [Click for support]    Java  [Click for support]Time Machine: ℹ️    Time Machine not configured!Top Processes by CPU: ℹ️        83%    com.apple.WebKit.Plugin.64(2)        10%    com.apple.WebKit.WebContent(2)         7%    Dropbox         4%    WindowServer         4%    bzfilelistTop Processes by Memory: ℹ️    1.25 GB    kernel_task    360 MB    com.apple.WebKit.WebContent(2)    262 MB    Dropbox    262 MB    com.apple.IconServicesAgent(2)    213 MB    mds_storesVirtual Memory Information: ℹ️    9.66 GB    Free RAM    6.33 GB    Used RAM    0 B    Swap UsedDiagnostics Information: ℹ️    May 5, 2015, 10:00:38 PM    Self test - passed