You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple watch exercise not counting

I Went for a 20 minute outdoor walk today using the Workout app, with my phone GPS on And I didn't get credit for even one minute. I had my hands in my pockets because it was cold but given I was using gps, shouldn't it have given me credit in the exercise ring?

Posted on May 5, 2015 9:50 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2017 7:08 AM

I go to the gym for an hour in the mornings. Spend half my time on the treadmill and the other half on the strength and stretching machines. I noticed it hadn't been counting towards exercise. It was saying that I took so many steps and such speed for such distance, but still not exercise. I tried the workout ap which counted as a work out and did what it was supposed to but still did not count anything towards my exercise goal. This is very frustrating as I switched from the Fitbit to the Apple Watch hoping for more accuracy. Apple needs to find a real fix for this. User uploaded file

133 replies

Dec 9, 2016 6:16 AM in response to TahoeC

I have an Apple 2 that I just received in November. It has been tracking my activity beautifully, until two days ago. Now I'm encountering this problem too of it not clocking my "Exercise" activity correctly. Neither yesterday nor today does it go past 5/30 min. I went 2.21 miles this morning in 5 minutes -- I was flying and am going to find a race to do this weekend!

Very frustrating Apple. I expect better. I don't see a reasonable fix to this. May take it in this weekend just to make the point again to Apple that this is their problem, not ours. It can't possibly be a calibration or rate of movement issue, as it was working/tracking fine until 2 days ago. I didn't get faster/slower. I did, however, travel, and am wondering if perhaps the change in time zone or GPS coordinates may have set this off? Anyone else start to have trouble after traveling?

Dec 24, 2016 4:16 AM in response to k2slc

The app was working just fine. The watch tracked perfectly at home Florida and over Thanksgiving weekend in Boston. It stopped working properly when I just did a software update to 10.2. It now has stopped tracking properly. It tracks the 1st minute and last minute but nothing in between. I too had all the same issues as noted in 2015 and early 2016. One of the updates fixed the issue and it started tracking properly and now this update must have undid something they fixed Does Apple review these notes? If so, can someone at Apple look to see what changed in the upgrade to stop it from working properly.

Jan 5, 2017 9:51 AM in response to TahoeC

Ditto. Unpaired, paired. I get to around 30 seconds and it pauses. I kept hitting the pause and after about 12 tries, it kept counting to 15 minutes (out of a 20 minute walk due to the pauses). I started thinking maybe it's because my watch isn't on tight enough and therefore is pausing because it is not detecting my wrist as well. Made it tighter on that last attempt at the pause button. Will test again later, but this is a possible solution if anyone else wants to try it. I find it interesting that this is happening exactly one year after purchase. Absolutely no issues till now. Apple needs a fix or this user is switching to Fitbit.

Jan 5, 2017 2:39 PM in response to TahoeC

Tahoe, that made me lol. On my third repairing today. Have the day off to track this issue. Nothing changes. Goes into Pause on its own after 25-35 secondS in either Outdoor Walk or QuickStart. I wonder how many rings will fill up if I throw it as far as I can? I'm over it. It's going back to Apple with a long letter. Worked great for alost a year. It better still be under warranty.

Jan 8, 2017 9:48 AM in response to chrisccw

I'm having the same problem. I chatted with an Apple support rep and did the unpair/pair and reset calibration data and Outdoor Walk doesn't give me exercise minutes. If I walk and do nothing with workouts, I get exercise minutes. I'm very disappointed with the Apple Watch as this is one of the key factors in moving away from the Fitbit for accuracy.

Jan 20, 2017 3:17 PM in response to pcaso

Just received my Apple Watch at the end of December. At first I had difficulty with the stand ring crediting me. I followed a fix a found on the internet which I think was pair/unpair. Unfortunately, I have had difficulty since day one with the exercise ring completing. My daughter received an Apple watch as well. We can do the same activity for the same number of minutes and she completes her ring but I do not receive credit for the activity. She is a fit 19 year old young woman. I am 50 not in as fit as she is. It would seem I should get credit for the activity since I am not as fit as she is and my heart rate is more elevated for the same duration of time.

Jan 25, 2017 3:29 AM in response to lovecybercat

lovecybercat, I hear ya. I have had this problem on series 0 and series 2 watch since day one. Very frustrating when I have a robust 1-hour walking workout and get one minute of "apple exercise."


I have stumbled on a sort of cheat, but since my posts have been banned as not being helpful, you may never see this. There is an app that while engaged will put you in straight exercise mode. You can workout, or take a nap, and it will count as exercise. I am not a cheater and I only use it when I have clocked a good workout with no "exercise."


i notified the developers of this "bug" months ago, but no change. Whatever.

Jan 26, 2017 11:38 AM in response to TahoeC

Sad to see there's still no fix. With both my original and now the series 2 watch, Outdoor Walk is guaranteed to not count any exercise. I did a test yesterday, the same walk twice, first as an Indoor Walk, then as Outdoor. Same time to within 10 seconds even. Indoor counted every minute, Outdoor none. I've seen this with Elliptical too -- I think I could go take a nap and get every minute counted in the Elliptical workout. If I had to guess then (and I have to since Apple won't say what their criteria is) maybe it has something to do with GPS? Especially in the Indoor vs. Outdoor walk, that's got to be the only difference. Maybe it's because I'm short and not hitting some hard coded pace lower limit that's appropriate for someone with much longer legs than mine?


Are any other apps capable of filling the exercise ring, or does Apple reserve that for the workout app? I'm really thinking about going back to Strava or something like that.

Feb 1, 2017 1:58 PM in response to Sherileigh

Cardiogram is the app I found that will put the watch in exercise mode. I dont use it unless I've done my walk and not gotten exercise credit.


also, I found I got about a half an hour of exercise from my one hour walk this morning by twisting my wrist on my arm swing. Didn't do the twist the whole time, so I think it worked for about half my walk.


when swinging arm up, twist wrist so that your palm is pointing up and the watch face is pointing to the ground. Then twist back to normal on downswing. That may nudge the accelerometer to pay attention.

Apple watch exercise not counting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.