Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to save emails

I recently changed email address and made all the alterations necessary in Mac Mail ,iTunes , iCloud etc or so I thought , but hen I try to "save as "an email i get the following- "Could not save to path /Users/username/~/~/~/~/~/~/~/~/~/~/Documents/ yodblov(name of sender) .rtfd. Choose a different path." Anyone got any suggestions?

AppleTV 2, OS X Yosemite (10.10.1), Mini iPad

Posted on May 6, 2015 2:57 AM

Reply
Question marked as Best reply

Posted on May 8, 2015 10:03 AM

Please take these steps to delete the Mail "sandbox" folders.

Step 1

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Containers/com.apple.mail

Right-click or control-click the highlighted line and select

Services Reveal

from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.

Restart the computer. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data. You can then delete the folder you moved and close the Finder window.

Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

Step 2

If Step 1 doesn't solve the problem, repeat with this line:

~/Library/Containers/com.apple.MailServiceAgent

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

2 replies
Question marked as Best reply

May 8, 2015 10:03 AM in response to angloargie

Please take these steps to delete the Mail "sandbox" folders.

Step 1

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Containers/com.apple.mail

Right-click or control-click the highlighted line and select

Services Reveal

from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.

Restart the computer. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data. You can then delete the folder you moved and close the Finder window.

Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

Step 2

If Step 1 doesn't solve the problem, repeat with this line:

~/Library/Containers/com.apple.MailServiceAgent

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

May 8, 2015 10:03 AM in response to Linc Davis

sorry for the delay in replying .I have been away for a few days.

I tried option one and it seems to have worked ok although I dont understand what you mean by "sandbox" or custom stationary.I have four accounts , one of them being iCloud.All I did was change was add a gmail account to the previous 3 ,but that was done a few weeks back.Anyway I have deleted the folder as you suggested .Thanks

Unable to save emails

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.