dvenditti
Level 1 (0 points)

Q: Error 7 193

When I invoke Itunes I get an "error 7 (Windows 193)" message. I have reinstalled about 5 times now carefully following all the proceedures but get the same message. Please can someone help?

Posted on May 6, 2015 11:22 AM

by PB741,Solvedanswer
PB741 PB741
Level 1 (15 points)
A:

I have the same issue as dvenditti and barch86. I also followed all the steps outlined in your link and still get the same error. 


For years, I had no issues with iTunes until I attempted to download the latest version a few hours ago. I get the same install error, "Apple Mobile Device Support," which states:

"Service 'Apple Mobile Device Service' (Apple Mobile Device Service) failed to start. Verify that you have the sufficient privleges to start system services."


"Retrying" results in the same message, so the only options is to and either have to abort or ignore, which gives the ultimate failed to install message:

"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 193)."


As an added bonus, I also get the following iTunesHelper error message:

"iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7."


Now I don't have and can't get iTunes at all. Fantastic...


Any help other than to be redirected to yet another troubleshooting webpage would be very beneficial. Thanks!

Posted on May 9, 2015 1:13 AM

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dvenditti

Q: Error 7 193

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  • Helpful answers

  • by norm123,

    norm123 norm123 May 8, 2015 12:12 PM in response to dvenditti
    Community Specialists
    May 8, 2015 12:12 PM in response to dvenditti

    Hello dvenditti,

     

    I am not sure if you are walking through just the standard installation instructions or if you have gone through the troubleshooting in the article below. Check it out to check against the steps that you have already done to see if you can get pass that error message. 

     

    If you can't install or update iTunes for Windows

    https://support.apple.com/en-us/HT201668

     

    Regards,

    -Norm G. 

  • by barch86,

    barch86 barch86 May 8, 2015 11:39 PM in response to norm123
    Level 1 (0 points)
    May 8, 2015 11:39 PM in response to norm123

    I have the same issue.  i have followed all the steps outlined in you link and still get the same error.  The interesting think is that during the install there is an error when trying to install "Apple Mobile Device Support".  I click retry several times and then have to click ignore to continue with the install.

  • by PB741,Solvedanswer

    PB741 PB741 May 9, 2015 1:13 AM in response to norm123
    Level 1 (15 points)
    May 9, 2015 1:13 AM in response to norm123

    I have the same issue as dvenditti and barch86. I also followed all the steps outlined in your link and still get the same error. 


    For years, I had no issues with iTunes until I attempted to download the latest version a few hours ago. I get the same install error, "Apple Mobile Device Support," which states:

    "Service 'Apple Mobile Device Service' (Apple Mobile Device Service) failed to start. Verify that you have the sufficient privleges to start system services."


    "Retrying" results in the same message, so the only options is to and either have to abort or ignore, which gives the ultimate failed to install message:

    "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 193)."


    As an added bonus, I also get the following iTunesHelper error message:

    "iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7."


    Now I don't have and can't get iTunes at all. Fantastic...


    Any help other than to be redirected to yet another troubleshooting webpage would be very beneficial. Thanks!

  • by PB741,Helpful

    PB741 PB741 May 9, 2015 6:53 AM in response to PB741
    Level 1 (15 points)
    May 9, 2015 6:53 AM in response to PB741

    UPDATE:

     

    I found the following solution in a separate thread.

     

    I found this link to the Apple site:

     

    http://support.apple.com/kb/DL1784?viewlocale=en_US - iTunes 12.1 for Windows (64-bit - for older video cards)

     

    I feel your pain - was losing the will with this and spent ages googling possible fixes.  This worked immediately but it is just possible that Apple fixed whatever the bug was and my success was coincidental - who knows?!

     

    Best of luck and enjoy your new phone.

  • by sergioparra195,

    sergioparra195 sergioparra195 May 9, 2015 6:11 AM in response to dvenditti
    Level 1 (0 points)
    May 9, 2015 6:11 AM in response to dvenditti

    I found this link to the Apple site:

     

    http://support.apple.com/kb/DL1784?viewlocale=en_US - iTunes 12.1 for Windows (64-bit - for older video cards)

     

    I feel your pain - was losing the will with this and spent ages googling possible fixes.  This worked immediately but it is just possible that Apple fixed whatever the bug was and my success was coincidental - who knows?!

     

    Best of luck and enjoy your new phone.

  • by sergioparra195,

    sergioparra195 sergioparra195 May 9, 2015 6:11 AM in response to barch86
    Level 1 (0 points)
    May 9, 2015 6:11 AM in response to barch86

    I found this link to the Apple site:

     

    http://support.apple.com/kb/DL1784?viewlocale=en_US - iTunes 12.1 for Windows (64-bit - for older video cards)

     

    I feel your pain - was losing the will with this and spent ages googling possible fixes.  This worked immediately but it is just possible that Apple fixed whatever the bug was and my success was coincidental - who knows?!

     

    Best of luck and enjoy your new phone.

  • by dvenditti,

    dvenditti dvenditti May 9, 2015 6:55 AM in response to PB741
    Level 1 (0 points)
    May 9, 2015 6:55 AM in response to PB741

    You are a hero!  It worked!

     

    Thanks very much...!

  • by barch86,

    barch86 barch86 May 10, 2015 9:02 PM in response to PB741
    Level 1 (0 points)
    May 10, 2015 9:02 PM in response to PB741

    It worked for me to!  I am glad to be back with my iTunes.

     

    barch86