Cannot add long distance to T-mobile unlocked phone on Verizon.
Hi all,
I have a T-mobile "branded" iphone that was purchased from the Apple Store when the iPhone 6 first came out. I have never had a contract with any US carrier. I have used the T-mobile service for a while, but decided to switch to Verizon. Verizon was able to get my phone working on their network and all features are functional, including VoLTE. However, I have wanted to add on a 1000-min long distance calling to Canada package and for *this* feature they seem unable to add it. They claim it is because my phone is not a Verizon phone, and after trying, can not add it to their Verizon database.
Any advice? I'm not sure how they cannot add this package despite everything else working. It seems really odd. They have long dist./intl. calling enabled on my line, but can not add this particular package????
Thanks - any help appreciated.
iPhone 6, iOS 8.3