Macbook Pro won't start up when power is attached

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Macbook Pro won't start up when power is attached

I bought a new Macbook Pro two months ago and it was problematic from the start. I took it to the nearest Genius bar, but it wouldn't do its annoying habits on cue, so I brought it home again, until it went really insane. Yesterday, the Genius bar staff found out all about its problems, and I waited for two hours while they replaced the hard drive and cable.

Unfortunately, it is still having the same issues: it is randomly shutting down, and pressing the power button won't start it up unless I hold it down for at least ten seconds. However, this is when the power cable is attached. When the power cable isn't attached, it starts up ok, but if I attach the power cable again, it goes into shut down.

Does anyone know what the problem might be, and how replacing the hard drive and HD cable didn't fix it? It's driving me crazy now, and the thought of having to spend any more time waiting in the Apple shop makes me feel nauseous (as helpful and nice as the staff are!) . . .

Any encouragement/advice/suggestions most gratefully received.

Jess

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.3)

Posted on May 6, 2015 12:03 PM

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Answer 1

OGELTHORPE

Level 9

57,305 points

May 6, 2015 12:16 PM in response to ElSpectre

You have a new MBP under warranty. You also are entitled to 90 days of free telephone support. You best option is to first pursue these avenues before coming here. Apple has the experts, here are just users, the same as you.

Give Apple support a telephone call. That is an excellent way to start to solve your problem(s).

Ciao.

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Answer 2

ElSpectre Author

Level 1

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May 6, 2015 12:26 PM in response to OGELTHORPE

I was just throwing out a problem to get ideas or encouragement from those who'd been in the same boat, but thanks.

Also, I did think that there were lots of experts around here, so thanks for correcting me.

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Answer 3

OGELTHORPE

Level 9

57,305 points

May 6, 2015 12:38 PM in response to ElSpectre

ElSpectre wrote:

I was just throwing out a problem to get ideas or encouragement from those who'd been in the same boat, but thanks.

Also, I did think that there were lots of experts around here, so thanks for correcting me.

Some users are quite savvy. I am just trying to orient you to what I believe is in your best interest.

If you are interested in doing a bit of exploratory work, start with SMC and NVRAM resets:

https://support.apple.com/en-us/HT201295

https://support.apple.com/en-us/HT204063

Run an Apple hardware test:

https://support.apple.com/en-us/HT201257

Note that an error free AHT is not definitive.

Ciao,

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Answer 4

Csound1

Level 9

59,973 points

May 6, 2015 12:35 PM in response to ElSpectre

ElSpectre wrote:

I was just throwing out a problem to get ideas or encouragement from those who'd been in the same boat, but thanks.

Also, I did think that there were lots of experts around here, so thanks for correcting me.

We may not be experts but thankfully we are not geniuses 🙂

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Answer 5

OGELTHORPE

Level 9

57,305 points

May 6, 2015 12:37 PM in response to Csound1

Csound1 wrote:

ElSpectre wrote:

I was just throwing out a problem to get ideas or encouragement from those who'd been in the same boat, but thanks.

Also, I did think that there were lots of experts around here, so thanks for correcting me.

We may not be experts but thankfully we are not geniuses 🙂

Ahh, but some of our colleagues think they are! 😁👿

Ciao.

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Answer 6

Csound1

Level 9

59,973 points

May 6, 2015 12:38 PM in response to OGELTHORPE

Bella 🙂

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