Recently my Time Capsule has been cutting out about once per day, mostly early to mid evening. The green light on the TC is on, but no wireless signal is detectable. Restarting by unplugging and power on fixes the problem for a day or so. Would a reset of some type help? I have a couple year old 2T Time Capsule configured at 802.11n.
iMac, OS X Yosemite (10.10.1)
Hi Stephen
It is not the TC but Yosemite 10.10.1 upgrade to 10.10.3 and your problem will disappear.
Ted
Hi Stephen
It is not the TC but Yosemite 10.10.1 upgrade to 10.10.3 and your problem will disappear.
Ted
Ted, Thanks but I actually have 10.10.3 on the three computers using this network. So there must be another answer out there.
Hi Stephen
It is now time to set up th SSID to something simple like MYTC2 and MYTC5GHz Also the password needs to be alpha numeric with no spaces, this is a issue with OS. Setting up the wifi with different SSID for each range will enable to select the much faster 5GHz network. This simple solution might work if not shout out
ted
Ted, Thanks again. However, are you able to give me more specific steps to doing what you suggested. I went to Airport Utility and couldn't easily find how to change the settings as you suggested. How do I set up a different network for the different speeds etc.? I have a main Network and a Guest Network. Airport Utility is updated to the latest Firmware etc.
Thanks for any help you can provide.
Hi Stephen
Here are the screen captures to try to assist you
click on the wireless tab, this will give you this screen
At this point you can insert the name you want for the 2.4GHz range now click on the wireless options button to give you the following screen.
As you can see you can have a separate name for the 5GHz range.
Update the device, you will have to type in the passwords you have chosen I use the same for both networks for simplicity.
Hope that helps if not shout
Ted
Did all this and still having problem as the wifi just cut out again. I guess I'll have to try Apple Tech Support.
Stephen
I have a question do you live near an airport, police station, etc.
Ted
No, I don't live near either, at least 1+miles fro police station. I've had this TC several years and previous to a month or so ago did not have this problem except on a rare occasion. Maybe the TC has outlived its useful life.? Any other ideas, let me know.
One of the first things that Apple will do when you call them is ask you to perform a factory default reset on the Time Capsule and then set it up again. You might want to give that a try before you call support if only to save some time on the phone. Sometimes a complete reset will do the trick, sometimes not. It is probably worth a try.
To perform a factory default reset......
Power off the Time Capsule by pulling the power cord from the back of the device. Be sure that the TC is not backing up at the time.
Wait a minute
Hold in the reset button first, and keep holding it in for an additional 7-8 seconds while you simultaneously plug the power back into the Time Capsule. (This is tricky....you almost need to have 3 hands to do this)
Release the reset button after the hold period and allow a full minute for the Time Capsule to restart to a slow, blinking amber light status
The Time Capsule is now fully reset and can be set up again. The default reset will not affect the data on the Time Capsule hard drive in any way.
If the problems persist, then there are a few more checks that you can perform.....or.....if you prefer, you can do these before you try a factory default reset on the Time Capsule.
If you can do without wireless for a few days, try connecting a computer directly to one of the LAN <--> ports on the Time Capsule to see if the connection is maintained. If it is, you likely have a wireless radio problem on the Time Capsule. In that case, you can still use the Time Capsule as a wired hard drive and simply turn off the wireless and use another router for wireless.
If the connection drops when the computer is connected to the Ethernet port, then that points to a power supply issue on the Time Capsule. On average, the TC power supply starts heading downhill at about 3 years of age, and when this occurs, connection drops begin. The drops will increase in frequency as time passes. It's probably time for a replacement.
Time Capsule Stops Sending WIFI Signal
