apple id not working

Question

apple id not working

I have a 13 inch Macbook Pro early 2010. My final cut pro wouldn't update because of lack of memory so I updated the RAM to 8gb. After I upgraded the RAM final cut pro still wouldn't update as it said my software was too old so I updated to Yosemite. Now in the app store it looks like I should be able to update it but when it requests my apple id and password it won't allow me to enter my ID, only the password box is available to click on. (See photo for message). I have tried changing my apple ID password but it made no difference. My apple ID and password are working fine elsewhere, iCloud etc. And my other updates for other programs didn't require me to log in.

I'm not able to delete and re-download fcp as I got it for free from an old workplace and I'm can't afford to buy it. Please help!

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 6, 2015 2:13 PM

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Answer 1

lllaass

Level 10

210,411 points

May 6, 2015 2:29 PM in response to laurafrommatlock

Was FCP originally purchased with another ID?

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Answer 2

May 6, 2015 3:02 PM in response to lllaass

It was, it was bought by a former workplace and given to me. My app store won't even let me enter my Apple ID email though, I can't even click/select the box. It only allows me to enter into the password box. When I enter my password without my ID it gives me a warning message that my account is disabled. I forgot to add the images in the last message so I've added them here.

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Answer 3

lllaass

Level 10

210,411 points

May 7, 2015 2:38 AM in response to laurafrommatlock

Apps are locked to ID that purchased them. You have two choices:

- Live with not updating.

- Delete that app and purchase FCP with your ID

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