Cpeldred

Q: iMac running slow and hot

In last few days i have noticed the mac is running very slow.  It also seems hot to touch.  Just ran Etrecheck and these are the results.  If anyone see's something could you please help out.

 

Problem description:

iMac running very hot and slow

 

EtreCheck version: 2.2 (132)

Report generated 5/6/15, 7:07 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    iMac (27-inch, Mid 2011) (Technical Specifications)

    iMac - model: iMac12,2

    1 3.1 GHz Intel Core i5 CPU: 4-core

    4 GB RAM Upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

    AMD Radeon HD 6970M - VRAM: 1024 MB

        iMac 2560 x 1440

 

System Software: ℹ️

    OS X 10.10.2 (14C1510) - Time since boot: 0:16:5

 

Disk Information: ℹ️

    ST31000528AS disk0 : (1 TB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (619.53 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    HL-DT-STDVDRW  GA32N 

 

USB Information: ℹ️

    Apple Computer, Inc. IR Receiver

    Apple Internal Memory Card Reader

    Apple Inc. FaceTime HD Camera (Built-in)

    Mitsumi Electric Apple Optical USB Mouse

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /Library/Extensions

    [loaded]    com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Click for support]

    [not loaded]    com.symantec.kext.filesecurity (12.7f4 - SDK 10.8) [Click for support]

    [loaded]    com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Click for support]

    [loaded]    com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Click for support]

    [loaded]    com.symantec.kext.ips (3.10.2f23 - SDK 10.8) [Click for support]

    [loaded]    com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Click for support]

 

Startup Items: ℹ️

    HP IO: Path: /Library/StartupItems/HP IO

    Startup items are obsolete in OS X Yosemite

 

Launch Agents: ℹ️

    [failed]    com.brother.LOGINserver.plist [Click for support] [Click for details]

    [unknown]    com.oracle.java.Java-Updater.plist [Click for support]

    [loaded]    com.symantec.errorreporter-periodicagent.plist [Click for support]

    [loaded]    com.symantec.nis.application.plist [Click for support]

    [running]    com.symantec.uiagent.application.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [unknown]    com.oracle.java.Helper-Tool.plist [Click for support]

    [running]    com.symantec.deepsight-extractor.plist [Click for support]

    [loaded]    com.symantec.errorreporter-periodic.plist [Click for support]

    [loaded]    com.symantec.liveupdate.daemon.ondemand.plist [Click for support]

    [loaded]    com.symantec.liveupdate.daemon.plist [Click for support]

    [not loaded]    com.symantec.nav.migrateqtf.plist [Click for support]

    [running]    com.symantec.sharedsettings.plist [Click for support]

    [running]    com.symantec.symdaemon.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [loaded]    com.valvesoftware.steamclean.plist [Click for support]

 

User Login Items: ℹ️

    iTunesHelper    UNKNOWN  (missing value)

    Dropbox    Application  (/Applications/Dropbox.app)

    Sony Ericsson Bridge Helper    Application Hidden (/Users/[redacted]/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

    HP Product Research    Application  (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)

    HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

 

Internet Plug-ins: ℹ️

    Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    Google Earth Web Plug-in: Version: 6.1 [Click for support]

    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    iPhotoPhotocast: Version: 7.0

    SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 [Click for support]

    GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]

    NortonInternetSecurityBF: Version: 1.11.0 - SDK 10.6 [Click for support]

    DirectorShockwave: Version: 11.5.6r606 [Click for support]

 

User internet Plug-ins: ℹ️

    NPRoblox: Version: 1.0.2.12 - SDK 10.8 [Click for support]

 

Safari Extensions: ℹ️

    Norton Internet Security

 

3rd Party Preference Panes: ℹ️

    Flash Player  [Click for support]

    Norton\nQuickMenu  [Click for support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 379.81 GB

    Destinations:

        LaCie [Local]

        Total size: 1.72 TB

        Total number of backups: 2

        Oldest backup: 2012-06-18 03:28:22 +0000

        Last backup: 2013-03-11 21:17:46 +0000

        Size of backup disk: Adequate

            Backup size 1.72 TB > (Disk used 379.81 GB X 3)

 

Top Processes by CPU: ℹ️

        46%    SymDaemon

         2%    WindowServer

         1%    fontd

         0%    askpermissiond

 

Top Processes by Memory: ℹ️

    478 MB    kernel_task

    426 MB    com.apple.WebKit.Plugin.64(2)

    344 MB    SymDaemon

    217 MB    com.apple.WebKit.WebContent(2)

    131 MB    mdworker(13)

 

Virtual Memory Information: ℹ️

    573 MB    Free RAM

    3.43 GB    Used RAM

    0 B    Swap Used

 

Diagnostics Information: ℹ️

    May 6, 2015, 06:50:13 PM    Self test - passed

    May 6, 2015, 05:23:09 PM    /Library/Logs/DiagnosticReports/discoveryd_2015-05-06-172309_[redacted].cpu_res ource.diag [Click for details]

    May 6, 2015, 06:18:23 AM    /Library/Logs/DiagnosticReports/SymDaemon_2015-05-06-061823_[redacted].cpu_reso urce.diag [Click for details]

    May 5, 2015, 09:34:49 PM    /Library/Logs/DiagnosticReports/SymDaemon_2015-05-05-213449_[redacted].cpu_reso urce.diag [Click for details]

    May 4, 2015, 07:43:08 AM    /Library/Logs/DiagnosticReports/SymDaemon_2015-05-04-074308_[redacted].cpu_reso urce.diag [Click for details]

    May 3, 2015, 07:31:28 PM    /Library/Logs/DiagnosticReports/SymDaemon_2015-05-03-193128_[redacted].cpu_reso urce.diag [Click for details]

iMac, OS X Yosemite (10.10.2)

Posted on May 6, 2015 4:18 PM

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Q: iMac running slow and hot

  • All replies
  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 6, 2015 4:26 PM in response to Cpeldred
    Level 9 (58,956 points)
    Photos for Mac
    May 6, 2015 4:26 PM in response to Cpeldred

    The major issue I see is that you have installed antivirus software on the machine. Not only is this totally unnecessary it may very well be the cause of  your problems. OS X does not require third party tools such as antivirus apps, cleaning or other similar apps. If OS X is kept up-to-date (BTW...you should install 10.10.3 after uninstalling the antivirus) . There are no viruses in the wild for OS X and a very small amount of malware which may be avoided if you use a little common sense.

     

    The common sense portion is never fall for an ad, e-mail or phone call that tells you the computer has been compromised in some way, these are SCAMs!!!!!!! NEVER use a torrent site to download anything, and that really is about it.

     

    So to clean up your system, locate the Symantec uninstall instructions and follow them. Then run another EtreCheck report and look for any traces of Symantec, if you find any then it has not been completely uninstalled.

     

    After that has been fully uninstalled then test the machine and tell us how it is working.