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Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
The dashboard on the Health App on my iPhone 5s stopped recording steps and walking+running distance two weeks ago. Up until then all data was being recorded. Has anyone else experienced this problem.
iPhone 5s, iOS 8.3, Health App
Thank you for using the Apple Support Communities
In Settings --> Privacy --> Motion & Fitness Is that toggle switched on?
-Zeph
Thank you for using the Apple Support Communities
In Settings --> Privacy --> Motion & Fitness Is that toggle switched on?
-Zeph
Bingo! That was the right answer. Believe it or not I was on the phone with Apple Support, hoping they could figure this out. They couldn't help me and suggested a reset all settings -- always their default answer to every problem. I decided I would try the Genius Bar next when your reply came in. Thanks very much!
You are welcome, have a nice day!
-Zeph
Nope, doesn't solve the issue for me.
ios 8.3, iphone 6.
Up until last week, my health app was recording walking/running distance, and now, it doesn't record the correct distance.
Ex: I know for a fact it's 1/2 mile from my apartment to the subway stop, now it only records less than 1/4 of a mile. I walked around all day and the distance hardly registers. I had zero problems before I updated to 8.3. Any ideas? Thank you in advance.
I went to settings then privacy but I don't have the motion & fitness toggle.
What version of iPhone do you have? What version of iOS do you have on the device?
I have same problem, i have an iPhone 6 Plus running iOS 9.2.1, stopped recording steps on 1/20/16, went to settings/privacy/mothion... and it is toggles on with Health toggled on as well. Now my wife’s iPhone 6 running iOS 9.2.1 and her Health app works fine.
How what?
From there, the only other thing I am aware of for you to check is to go back to Privacy>Location Services>System Services>Motion Calibration & Distance and make sure that is turned on as well.
HI Chris, thanks for trying to help me but I'm not having any luck. I've tried the above steps suggested but I can only get as far as privacy,location can't find system services or motion and calibration. I have a 5c version 9.2.1
I also tried privacy, health then it just says in gray apps that have requested access to your health data will appear here.
i have the same issue as well 😠
Health App not recording data
