crashing

Question

Level 1

8 points

crashing

Hello, I'm grateful for any insight. I have a 27 inch late 2009, 2.8 GHz Intel Core i7 with 16 GB 1067 MHz DDR3, and ATI Radeon HD 4850 512 MB, running yosemite.

I'm experiencing frequent crashing and glitches when using photoshop. I'm guessing from what I've been reading that it's the graphics card- but wondering how I would clarify that? Also if it is this is there anyway of replacing it myself if it is... - horrible question I know, but I've been ill and unable to work, so, yes, no money.

Thank you and I can add more information if needed.

Posted on May 7, 2015 6:32 PM

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Answer 1

Linc Davis

Level 10

209,541 points

May 7, 2015 6:36 PM in response to karlering

Is Photoshop crashing, or is the whole system crashing? What do you mean by "glitches?"

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Answer 2

karlering Author

Level 1

8 points

May 7, 2015 6:43 PM in response to karlering

Hello and thank you, No photoshop hasn't yet crashed, I'm guessing it's mainly crashing when I am trying to copy large folders over to a time capsule, In photoshop it's showing large squares, which stay fixed on the screen when I open RAW files.

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Answer 3

karlering Author

Level 1

8 points

May 7, 2015 6:44 PM in response to karlering

and when I say it's I mean the whole system.

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Answer 4

Linc Davis

Level 10

209,541 points

May 7, 2015 6:53 PM in response to karlering

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

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Answer 5

karlering Author

Level 1

8 points

May 7, 2015 7:15 PM in response to Linc Davis

Thanks Linc,

here is the last one :

Anonymous UUID:

Fri May 8 10:40:48 2015

*** Panic Report ***

Panic(CPU 4): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0

RAX: 0x00000000000002ff, RBX: 0xffffff804004eb08, RCX: 0x0000000000000001, RDX: 0x00000000000000f2

RSP: 0xffffff81ed2fb698, RBP: 0xffffff81ed2fb700, RSI: 0x0000000000000031, RDI: 0xffffff804004eb0a

R8: 0xffffff81e1796000, R9: 0xffffff8003ad69e8, R10: 0x0000000000000000, R11: 0x00000a179ff63c3c

R12: 0xffffff804004eb0a, R13: 0xffffff8003a29d60, R14: 0x0000000000000001, R15: 0x0000000000000001

RFL: 0x0000000000000086, RIP: 0xffffff800340afcf, CS: 0x0000000000000008, SS: 0x0000000000000010

Backtrace (CPU 4), Frame : Return Address

0xffffff81e1830f60 : 0xffffff800341f3f6

0xffffff81e1830f80 : 0xffffff800341706e

0xffffff81e1830fd0 : 0xffffff8003434d39

0xffffff81ed2fb700 : 0xffffff7f859c1189

0xffffff81ed2fb940 : 0xffffff7f859caa75

0xffffff81ed2fb990 : 0xffffff800356db6b

0xffffff81ed2fba10 : 0xffffff8003563475

0xffffff81ed2fbc00 : 0xffffff800355bcb3

0xffffff81ed2fbf20 : 0xffffff8003550f6a

0xffffff81ed2fbf50 : 0xffffff800384ba86

0xffffff81ed2fbfb0 : 0xffffff8003435376

Kernel Extensions in backtrace:

com.apple.filesystems.afpfs(11.0)[AF2627F6-E1EC-32DB-B380-D2194E266603]@0xfffff f7f859a3000->0xffffff7f859fbfff

dependency: com.apple.security.SecureRemotePassword(1.0)[085CE08B-F5A1-30DE-8F6D-3E1EA2C023 0D]@0xffffff7f85992000

BSD process name corresponding to current thread: fseventsd

Mac OS version:

14D136

Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000003000000

Kernel text base: 0xffffff8003200000

__HIB text base: 0xffffff8003100000

System model name: iMac11,1 (Mac-F2268DAE)

System uptime in nanoseconds: 11097107060635

last loaded kext at 653499894309: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f859a3000, size 364544)

last unloaded kext at 423898553536: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f85984000, size 61440)

loaded kexts:

com.hzsystems.terminus.driver 4

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.19.5

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.kext.AMDFramebuffer 1.3.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.ATIRadeonX2000 10.0.0

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.kext.AMD4800Controller 1.3.2

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.driver.AppleMultitouchDriver 263.9.1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.kext.AMDSupport 1.3.2

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

com.apple.kec.Libm 1

Panic(CPU 7): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0

RAX: 0x00000000000002ff, RBX: 0xffffff804004eb08, RCX: 0x0000000000000001, RDX: 0x00000000000000f2

RSP: 0xffffff81eb333548, RBP: 0xffffff81eb3335b0, RSI: 0x0000000000000031, RDI: 0xffffff804004eb0a

R8: 0x0000000000988b55, R9: 0xffffff81e187f068, R10: 0x00000a17a08f2b4b, R11: 0x00000a179ff69ff6

R12: 0xffffff804004eb0a, R13: 0xffffff8003a29d60, R14: 0xffffff804004eb0a, R15: 0x0000000000000001

RFL: 0x0000000000000086, RIP: 0xffffff800340afcd, CS: 0x0000000000000008, SS: 0x0000000000000000

Backtrace (CPU 7), Frame : Return Address

0xffffff81e188df60 : 0xffffff800341f3f6

0xffffff81e188df80 : 0xffffff800341706e

0xffffff81e188dfd0 : 0xffffff8003434d39

0xffffff81eb3335b0 : 0xffffff7f859c117d

0xffffff81eb3337f0 : 0xffffff7f859c1c6e

0xffffff81eb3338a0 : 0xffffff7f859cfa1a

0xffffff81eb333940 : 0xffffff8003572334

0xffffff81eb3339b0 : 0xffffff8003565b1d

0xffffff81eb333e20 : 0xffffff8003556480

0xffffff81eb333f50 : 0xffffff800384ba86

0xffffff81eb333fb0 : 0xffffff8003435376

Kernel Extensions in backtrace:

com.apple.filesystems.afpfs(11.0)[AF2627F6-E1EC-32DB-B380-D2194E266603]@0xfffff f7f859a3000->0xffffff7f859fbfff

dependency: com.apple.security.SecureRemotePassword(1.0)[085CE08B-F5A1-30DE-8F6D-3E1EA2C023 0D]@0xffffff7f85992000

BSD process name corresponding to current thread: DesktopServicesH

panic(cpu 0 caller 0xffffff80033f8683): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x90, NMIPI acks: orig: 0x0, now: 0x2"@/SourceCache/xnu/xnu-2782.20.48/osfmk/x86_64/pmap.c:2480

Backtrace (CPU 0), Frame : Return Address

0xffffff81eb53b3a0 : 0xffffff800332bda1

0xffffff81eb53b420 : 0xffffff80033f8683

0xffffff81eb53b4b0 : 0xffffff80033fe973

0xffffff81eb53b5a0 : 0xffffff80033ff645

0xffffff81eb53b600 : 0xffffff80033ad505

0xffffff81eb53b710 : 0xffffff80033a319c

0xffffff81eb53b740 : 0xffffff800339f013

0xffffff81eb53b770 : 0xffffff80033348ca

0xffffff81eb53b790 : 0xffffff8003828771

0xffffff81eb53b7d0 : 0xffffff800381372c

0xffffff81eb53b7f0 : 0xffffff800357ff9d

0xffffff81eb53b830 : 0xffffff800357fb94

0xffffff81eb53b890 : 0xffffff800356f2b7

0xffffff81eb53b8f0 : 0xffffff8003562dd6

0xffffff81eb53b990 : 0xffffff800354e5b8

0xffffff81eb53bbd0 : 0xffffff800354f190

0xffffff81eb53bf50 : 0xffffff800384b6aa

0xffffff81eb53bfb0 : 0xffffff8003435068

BSD process name corresponding to current thread: AdobeUpdateDaemo

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus:

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

USB Device: Hub

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: IR Receiver

USB Device: Built-in iSight

Serial ATA Device: WDC WD1001FALS-40U9B0, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.54f36

Network Service: AirPort, AirPort, en1

Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB

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Answer 6

Linc Davis

Level 10

209,541 points

May 7, 2015 9:27 PM in response to karlering

That does look like a bad graphics processor, though the logic board might be at fault. The machine is too old to be serviced by Apple, unless you happen to be in California, but they might at least be willing to test it for you at an Apple Store. There would be no charge for that service. If the GPU is confirmed bad, you might be able to replace it yourself, if you're mechanically inclined and you can find the part on a website such as ifixit or powerbookmedic. They would also have installation guides. Whether all this is worth doing for such an old unit wasn't the question.

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Answer 7

karlering Author

Level 1

8 points

May 7, 2015 7:24 PM in response to karlering

ooo, sad news, thank you Linc.

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Answer 8

Linc Davis

Level 10

209,541 points

May 7, 2015 9:27 PM in response to karlering

It also occurs to me that some people have reportedly resuscitated old GPU's by baking them in an oven to reflow the solder joints, which may develop microscopic breaks or shorts over time. Search the Web for instructions if you want to try it.

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Answer 9

karlering Author

Level 1

8 points

May 7, 2015 7:36 PM in response to karlering

You are full of wonderful information. Thank you, I'll do some research and see how I go, thank you.

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Answer 10

Jul 28, 2015 8:39 AM in response to Linc Davis

I too am having big problems at the moment with my late 2009 27" iMac running Yosemite. It's been totally fine until recently (last couple of weeks). If I follow the advice you gave to karlering, please would you help?

Aah, started to follow the instructions but do not have anything beginning with Kernel :-(

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Answer 11

Apr 20, 2016 2:53 AM in response to Linc Davis

Hello Linc,

Following many iMac crashes these last weeks, I browsed through the community topics and found your instructions to sort out information about my crashes.

I have indeed messages with the "kernel" word, but not ".panic" when i type it into the research window of Console.

At some point the mouse does not trigger anything. All is blocked except the mouse. Nothing is "clickable" anymore. I let the computer that way for minutes, hours, but nothing came up again. Hard shut down. And this happened many times in weeks, recently.

What I have noticed is that each time it happened while i was browsing through Safari. As if a number of clicks of the mouse, or a number of clicks of the mouse into Safari's window, or a number of new Safari's window would trigger it.

Thank you for your time and advice.

Best regards.

Lionnel

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