Q: 2013 27" iMac display suddenly blue with white vertical lines and can't see anything (different to the black screen problem I've read about on the web). Anyone else have this problem?

My 2013 27" iMac display has died! Now all I see is a blue screen with white vertical lines and can't see anything else (different to the black screen problem I've read about on the web). Anyone else have this problem? Any help appreciated... I've called AppleCare and as it's 5 months out of warranty they"re not interested!

Posted on May 7, 2015 6:54 PM

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by Mike Sombrio,

Mike Sombrio May 7, 2015 7:24 PM in response to walterssong1
Level 6 (17,283 points)

Apple Watch

May 7, 2015 7:24 PM in response to walterssong1

Ttry running Apple Diagnostics Using Apple Diagnostics - Apple Support
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by walterssong1,

walterssong1 May 7, 2015 7:37 PM in response to Mike Sombrio
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May 7, 2015 7:37 PM in response to Mike Sombrio

Thanks, but I can't see anything on the screen so can't respond to any prompts?
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by Mike Sombrio,

Mike Sombrio May 7, 2015 7:42 PM in response to walterssong1
Level 6 (17,283 points)

Apple Watch

May 7, 2015 7:42 PM in response to walterssong1

So you tried running diagnostics? Make an appointment and take it to the nearest Apple Store or AASP for a proper diagnostic and estimate.
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Q: 2013 27" iMac display suddenly blue with white vertical lines and can't see anything (different to the black screen problem I've read about on the web). Anyone else have this problem?

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by Mike Sombrio,

by walterssong1,

by Mike Sombrio,

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