Mia C.

Q: Upgrading from 10.5.8 to 10.6

Hi everyone,

 

I have a family member that has an older iMac (the white unibody) and is having trouble with their browser. Because they are running 10.5.8, they aren't able to access software updates for Safari or download other browsers (like Chrome, Firefox). They were locked out of their gmail and when they tried to go through the password retrieval, it only lets them go so far before prompting them to update their browser.

 

I did some searching on the forums, but all the posts I found were from '12 and earlier. Is it still accurate that a computer running 10.5.8 can only update to 10.6 and later by calling Apple / Apple Store and ordering a physical copy of Snow Leapord to install? The Software Update says everything on the iMac is up to date.

If they can download it from Apple's website, where should we go? I found the support page (https://support.apple.com/en-us/HT202328) but clicking the hyperlinks on the iMac's safari browser does nothing.

 

Thanks for your help.

Posted on May 8, 2015 8:26 AM

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Q: Upgrading from 10.5.8 to 10.6

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