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guyslogic
Level 1 (8 points)
Audio

Q: Why can't I uninstall safari and start fresh. I've been hacked by http://pcsupportadviser.com and it's made safari completely useless

Why can't I uninstall safari and start fresh. I've been hacked by http://pcsupportadviser.com and it's made safari completely useless

Mac Pro, Mac OS X (10.5.7)

Posted on May 8, 2015 5:33 AM

by dominic23,Solvedanswer
dominic23 dominic23
Level 8 (42,105 points)
Mac OS X
A:

This is a scam.

 

1. Force Quit .

 

    Press command + option + esc keys together at the same time. Wait.

    When Force Quit window appears, select  Safari if not already.

    Press Force Quit button at the bottom of the window.   Wait.

    Safari will quit.

 

2. Relaunch Safari holding the shift key down.

 

3. Turn off wifi and turn it back on.

 

    Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

    Visit another website.

    You won’t have internet connection.

    Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

    Select your Network.

Posted on May 8, 2015 5:45 AM

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guyslogic

Q: Why can't I uninstall safari and start fresh. I've been hacked by http://pcsupportadviser.com and it's made safari completely usel ... more

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  • Helpful answers

  • by thunderzzz,

    thunderzzz thunderzzz May 8, 2015 5:39 AM in response to guyslogic
    Level 6 (8,379 points)
    Notebooks
    May 8, 2015 5:39 AM in response to guyslogic

    Please specify why do you think that you was hacked by them? Did  this website block your Safari browser? If yes try to force quit Safari and relaunch Safari while holding down the shift key.

  • by dominic23,Solvedanswer

    dominic23 dominic23 May 8, 2015 5:45 AM in response to guyslogic
    Level 8 (42,105 points)
    Mac OS X
    May 8, 2015 5:45 AM in response to guyslogic

    This is a scam.

     

    1. Force Quit .

     

        Press command + option + esc keys together at the same time. Wait.

        When Force Quit window appears, select  Safari if not already.

        Press Force Quit button at the bottom of the window.   Wait.

        Safari will quit.

     

    2. Relaunch Safari holding the shift key down.

     

    3. Turn off wifi and turn it back on.

     

        Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

        Visit another website.

        You won’t have internet connection.

        Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

        Select your Network.

  • by guyslogic,Helpful

    guyslogic guyslogic May 8, 2015 5:44 AM in response to dominic23
    Level 1 (8 points)
    Audio
    May 8, 2015 5:44 AM in response to dominic23

    Thank you. Thank you!

  • by thunderzzz,

    thunderzzz thunderzzz May 8, 2015 5:49 AM in response to guyslogic
    Level 6 (8,379 points)
    Notebooks
    May 8, 2015 5:49 AM in response to guyslogic

    You are welcome