Why is the new Photos app so slow on my Mac. Have all the latest updates. Takes 10-15 minutes for my photos to load overtime I open the app. Frozen while they are loading. They are all on my computer. Not coming from the cloud.
MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10.3)
I totally agree, Allan.
It us just sad, the updates page for High Sierra is very misleading. There should be a very clear warning, that 2GB Memory will not suffice, if users are planning to use the Mac for any software that will process media files.
macOS - How to Upgrade - Apple (UK)
General Requirements
- OS X 10.8 or later
- 2GB of memory
- 14.3GB of available storage to perform upgrade*
- Some features require an Apple ID; terms apply.
- Some features require a compatible Internet service provider; fees may apply.
Uninstall the Avast A/V software according to the deveoper's instructions: Avast Mac Security: Uninstalling Avast Mac Security. Avast is a waste of money and computer resources. It's down to slow down Macs. After removing it rerun Etrecheck to confirm that all files are gone and run for a bit to see what the performance change is.
Dropbox can also use up system resources. Take it out of the User Login Items and launch it only when needed.
Hello Again,
OK tried it all. In safe mode, very glitchy and slow and does somewhat what it is doing normally. In a new photo library-all is good and quick like it used to be. Signing in under a guest user also has no issues.
So it seems that it is just with the regular library and it has interesting things that happen-Like when I crop, it will have squares (enlarged portions of the photo) within the photo that take a while to go away. The wheel keeps turning and switching modes from crop to adjust and making adjustments tale a little longer...
Then theres the balance wheel at the bottom left while waiting for it to actually show up on the right where it needs to be...
Since it works correctly in a new library and in another user account with a different library that points to your current library as the culprit.
If you don't have the iCloud Photo Library enabled launch Photos with the Command+Option keys held down and repair the library. If you have the iCPL enabled this will trigger another complete upload of the library to iCloud.
If you want to try starting over with a new library with all of the photos in your current library follow these direction:
Starting Over From Scratch With a New Photos Library.
1 - launch Photos with the Option key held down and create a new library.
2 - open your old library package with the Finder as shown in this screenshot:
3 - locate the Master folder in the old library and drag it onto the Photos icon in the Dock.
This will create a new library with the same Moments as the original library but will not include the added metadata, albums, books slideshows and other projects.
Note: your current library will be left untouched for further attempts at a fix if so desired.
Once the import is complete verify that the new library has all of your photos and working properly before deleting the older, problem library.
macOS High Sierra10.13.1 (17B1003) - Time since boot: about 15 days
Reboot once or twice a week which will help clear out old cache and swap files. It will help speed up the Mac.
You can also uninstall Adobe Switchboard as it's obsolete software by Adobe and has been discontinued.
How long have you been running Photos and what version are you running. Photos does a lot of background processing in face and object recognition. If you've enable the iCloud Photo Library there will be a lot of background uploading of photos to iCloud. With a large library it can take a couple of weeks.
As already mentioned you can definitely use additional memory. I have the same model iMac and run 8 GB of memory and get no problems. I can only recommend Crucial.com for memory upgrades. They test their modules in each Mac model they are designed for. They also have excellent customer support and warranty policies.
Hi Old Toad,
I'm hoping you might be able to help me too. My iMac becomes terribly slow whenever I open the Photos app, and remains incredibly slow even after the app is Forced to quit. I was unable to run EtreCheck while it was open. But below is my EtreCheck that I ran after starting the computer up today prior to opening any apps. Should I remove Google Chrome? What about Sophos? I welcome any advice. Thanks!
EtreCheck version: 3.4 (420)
Report generated 2017-06-17 11:45:14
Download EtreCheck from https://etrecheck.com
Runtime: 7:06
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
When Photos is open, or has been open and subsequently closed, the computer is extremely slow, to the extent that it becomes unusable.
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 1.30 GB available
Video Information:ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
Disk Information:ⓘ
ST3500418AS disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (29.89 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information:ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Logitech USB Trackball
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
System Software:ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Extensions
[loaded] com.movavi.driver.SoundGrabber (1.6.5 - SDK 10.6) [Lookup]
[not loaded] com.razer.common.razerhid (17.70 - SDK 10.9) [Lookup]
[loaded] com.sophos.kext.oas (9.6.51 - SDK 10.11) [Lookup]
[loaded] com.sophos.nke.swi (9.6.50 - SDK 10.11) [Lookup]
/System/Library/Extensions
[loaded] com.dvdfab.kext.fabio (1.0) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 174 Apple tasks
[running] 100 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 39 Apple tasks
[loaded] 169 Apple tasks
[running] 109 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-09-04) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-25) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 4ac992f5 be93c7fb - installed 2017-05-07) [Lookup]
[running] com.razer.rzupdater.plist (? 2bbe2bd1 9ddc97ff - installed 2016-12-25) [Lookup]
[not loaded] com.razerzone.rzdeviceengine.plist (? 516e794c 31bd4c40 - installed 2016-12-25) [Lookup]
[running] com.sophos.uiserver.plist (Sophos - installed 2017-02-06) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-25) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-25) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-24) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 cf28ebc4 - installed 2017-06-10) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-22) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[loaded] com.skype.skypeinstaller.plist (Skype - installed 2014-10-06) [Lookup]
[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-02-06) [Lookup]
[loaded] fi.polar.libpolar.plist (Apple, Inc. - installed 2017-04-29)
[running] fi.polar.polard.plist (? 851bd871 b98f829c - installed 2015-05-25) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-09-04) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-06-15) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-29) [Lookup]
User Login Items:ⓘ
iTunesHelper Application - Hidden (Apple, Inc. - installed 2017-05-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
WebSync Application - Hidden
(/Applications/WebSync.app)
Dropbox Application
(/Applications/Dropbox.app)
AdobeResourceSynchronizer Application - Hidden
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Internet Plug-ins:ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2015-09-04) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-07) Check version
QuickTime Plugin: 7.7.3 (installed 2017-04-29)
AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-23) [Lookup]
AdobePDFViewer: 17.009.20044 (installed 2017-04-23) [Lookup]
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-18) [Lookup]
PepperFlashPlayer: 26.0.0.126 (installed 2017-06-15) [Lookup]
Unity Web Player: UnityPlayer version 5.3.2f1 (installed 2016-02-04) [Lookup]
iPhotoPhotocast: 7.0 (installed 2014-05-04)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-06-10) [Lookup]
Java (installed 2017-05-07) [Lookup]
Paragon NTFS for Mac ® OS X (installed 2015-07-20) [Lookup]
Time Machine:ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 469.35 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 32
Oldest backup: 27/3/17, 7:45 am
Last backup: 15/6/17, 8:02 pm
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU:ⓘ
3% mdworker
2% WindowServer
2% mds_stores
2% mdworker
1% kernel_task
Top Processes by Memory:ⓘ
556 MB kernel_task
280 MB SophosScanD
200 MB Dropbox
121 MB assistant_service
98 MB mds_stores
Top Processes by Network Use:ⓘ
Input Output Process name
62 KB 93 KB Dropbox
80 KB 64 KB mDNSResponder
11 KB 15 KB apsd
3 KB 2 KB netbiosd
470 B 712 B SophosSXLD
Top Processes by Energy Use:ⓘ
7.66 mds
4.64 WindowServer
0.82 mds_stores
0.38 SophosSXLD
Virtual Memory Information:ⓘ
837 MB Available RAM
15 MB Free RAM
3.18 GB Used RAM
821 MB Cached files
25 MB Swap Used
Software installs:ⓘ
Memory Cleaner: 2.3.6 (installed 2017-05-28)
Evernote: 6.11.1 (installed 2017-06-02)
Memory Cleaner: 2.4 (installed 2017-06-04)
Adobe Pepper Flash Player: (installed 2017-06-15)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-06-17 11:30:44 SophosCleanD.app Crash [Open]
2017-06-17 11:29:37 Last shutdown cause: 0 - Power loss
2017-06-14 14:50:02 quicklookd.app Crash [Open]
Cause: quicklookd seems struck trying to quit, crashing
abort() called
Files deleted by EtreCheck:ⓘ
2017-06-14 14:17:36 - com.adobe.ARM.[...].plist - Unknown
2017-06-14 14:17:36 - ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist - Unknown
2017-06-14 14:17:54 - /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist - Unknown
Hi Old Toad, I am hoping you have time to review my Etrecheck report for me. I am having trouble with my machine slowing down when I run the Photos app. Thanks in advance.
EtreCheck version: 3.4 (420)
Report generated 2017-06-27 10:34:46
Download EtreCheck from https://etrecheck.com
Runtime: 3:25
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Description:
Photo app slows computer to a crawl
Hardware Information:ⓘ
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
12 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 35.31 GB available
Video Information:ⓘ
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
Disk Information:ⓘ
WDC WD1001FALS-403AA0 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (766.17 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information:ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
System Software:ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: about one hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Clean up:ⓘ
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s
Executable not found!
~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
/usr/bin/open -F -g -n ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app --args -scheduled
Executable not found!
~/Library/LaunchAgents/com.wondershare.AnjoyTunesHelper.plist
~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app
Executable not found!
4 orphan files found. [Clean up]
Kernel Extensions:ⓘ
/Applications/Wondershare TunesGo.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 178 Apple tasks
[running] 73 Apple tasks
[killed] 23 Apple tasks
23 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 41 Apple tasks
[loaded] 172 Apple tasks
[running] 83 Apple tasks
[killed] 22 Apple tasks
22 processes killed due to insufficient RAM
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-09-28) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 20cea063 be93c7fb - installed 2017-05-28) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 9b06641b - installed 2017-06-14) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[running] com.wdc.SmartwareDriveService.plist (? b71286b 38882639 - installed 2013-12-04) [Lookup]
[running] com.wdc.WDSmartWareService.plist (? dbb7e753 5d40f1ba - installed 2017-01-25) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-09-28) [Lookup]
[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2014-01-06) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[running] com.amazon.music.plist (? 7c73c27a 352c1b38 - installed 2017-03-17) [Lookup]
[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2011-11-25) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!
[failed] com.macpaw.CleanMyMac3.Scheduler.plist (? a6c43da9 0 - installed 2015-06-03) [Lookup] - ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app: Executable not found!
[failed] com.wondershare.AnjoyTunesHelper.plist (? 1da27b24 0 - installed 2015-10-26) [Lookup] - ~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app: Executable not found!
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-05-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Wondershare Helper Compact Application
(~/Library/Application Support/Helper/Wondershare Helper Compact.app)
iSkysoft Helper Compact Application
(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)
AdobeResourceSynchronizer Application - Hidden
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
ElementsAutoAnalyzer Application
(/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)
WDQuickView Application
(/Library/Application Support/WDSmartWare/WDQuickView.app)
Internet Plug-ins:ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2015-09-28) [Lookup]
FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-17) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-05-24)
AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-13) [Lookup]
AdobePDFViewer: 17.009.20044 (installed 2017-04-13) [Lookup]
Flash Player: 26.0.0.131 (installed 2017-06-17) [Lookup]
Flip4Mac WMV Plugin: 3.0.0.126 (installed 2013-01-24) [Lookup]
PepperFlashPlayer: 26.0.0.131 (installed 2017-06-17) [Lookup]
GarminGpsControl: 4.0.4.0 Release (installed 2012-11-02) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-28) Check version
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-06-14) [Lookup]
Flip4Mac WMV (installed 2012-09-14) [Lookup]
Java (installed 2017-05-28) [Lookup]
WDQuickView (installed 2017-01-25) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 233.17 GB
Destinations:
[redacted]'s Time C [Network]
Total size: 2.00 TB
Total number of backups: 256
Oldest backup: 3/24/12, 3:24 PM
Last backup: 6/27/17, 9:09 AM
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 233.17 GB X 3)
Top Processes by CPU:ⓘ
18% kernel_task
3% WindowServer
2% backupd
1% launchd
0% ps
Top Processes by Memory:ⓘ
1.00 GB kernel_task
229 MB com.apple.WebKit.WebContent
161 MB Photos
140 MB Mail
133 MB Safari
Top Processes by Network Use:ⓘ
Input Output Process name
35 MB 326 KB kernel_task
449 KB 157 KB Mail
360 KB 18 KB mDNSResponder
16 KB 36 KB apsd
8 KB 4 KB netbiosd
Top Processes by Energy Use:ⓘ
5.04 WindowServer
1.40 com.hp.devicemonitor
0.70 SmartwareServiceApp
0.68 backupd
Virtual Memory Information:ⓘ
9.02 GB Available RAM
7.63 GB Free RAM
2.98 GB Used RAM
1.40 GB Cached files
164 MB Swap Used
Software installs:ⓘ
Java 8 Update 131: (installed 2017-05-28)
Adobe Flash Player: (installed 2017-06-13)
Adobe Flash Player: (installed 2017-06-14)
Adobe Flash Player: (installed 2017-06-14)
Adobe Pepper Flash Player: (installed 2017-06-14)
Adobe Flash Player: (installed 2017-06-17)
Adobe Pepper Flash Player: (installed 2017-06-17)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-06-27 09:57:41 com.apple.photomodel High CPU use [Open] [Details]
2017-06-27 09:56:24 Photos.app Crash [Open]
Hi Old Toad! I hope you can help me out. I have the same issue with Photos. After opening it, my Mac becomes awfully slow even after I force quit Photos.
Thank you in advance mate
EtreCheck version: 3.4.4 (448)
Report generated 2017-08-25 00:54:27
Download EtreCheck from https://etrecheck.com
Runtime: 5:07
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
it happens when I open the Photos app in MacOS. I tried synching my iPhone but ialmost right after I connected it to the computer, Photos started acting up. After selecting two or three photos it starts to get really slow until I can’t do anything in it. After I force quit the program the whole iMac gets slow too. I have restarted the iMac multiple times; I’ve reste the PRAM and
Hardware Information:ⓘ
iMac (Retina 4K, 21.5-inch, Late 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac16,2
1 3.1 GHz Intel Core i5 (i5-5675R) CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n/ac
iCloud Quota: 33.28 GB available
Video Information:ⓘ
Intel Iris Pro Graphics 6200 - VRAM: 1536 MB
iMac 4096 x 2304
Disk Information:ⓘ
APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
USB30Bus
Seagate BUP Slim BK
BUP Slim BK disk2: (1 TB)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Mi Backup (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/Mi Backup : 999.86 GB (228.36 GB free)
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
USB2.0 Hub
composite_device
Wacom Co.,Ltd. CTE-450
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 998.98 GB (690.06 GB free)
Physical disk: disk0s2 999.35 GB Online
System Software:ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour
Configuration files:ⓘ
/etc/hosts - Count: 15
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.6-6 - SDK 10.9) [Lookup]
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 181 Apple tasks
[running] 95 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 41 Apple tasks
[loaded] 176 Apple tasks
[running] 100 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.CS4ServiceManager.plist (? 70f708f7 c1ab4162 - installed 2015-05-24) [Lookup]
[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2015-11-20) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 4d35eb 72ac4dde - installed 2017-08-09) [Lookup]
[running] com.wacom.pentablet.plist (Wacom Technology Corp. - installed 2014-12-23) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]
[running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (KROMTECH ALLIANCE CORP. - installed 2017-07-26) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-08-24) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-03-15) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-11-05) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-08-23) [Lookup]
[running] com.mackeeper.MacKeeper.Helper.plist (KROMTECH ALLIANCE CORP. - installed 2017-08-24) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-08-24) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-08-09)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-08-24)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-09) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-01)
AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-12) [Lookup]
AdobePDFViewer: 17.012.20095 (installed 2017-08-12) [Lookup]
Flash Player: 26.0.0.151 (installed 2017-08-09) [Lookup]
Silverlight: 5.1.50901.0 (installed 2017-01-30) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-09) Check version
User internet Plug-ins:ⓘ
fbplugin_1_0_3: Unknown (installed 2015-12-01) [Lookup]
DivXBrowserPlugin: 1.0 (installed 2006-03-16) [Lookup]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]
Unity Player: UnityPlayer version 1.6.2 (installed 2007-11-05) [Lookup]
ZoomUsPlugIn: 3.5.57166.0713 (installed 2016-08-21) [Lookup]
Safari Extensions:ⓘ
[enabled] Evernote Web Clipper - Evernote Corp. - http://evernote.com (installed 2017-06-23)
[enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2016-08-30)
[disabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-16)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-07-24) [Lookup]
Java (installed 2017-08-09) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 998.98 GB Disk used: 308.92 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 137
Oldest backup: 9/3/15, 8:04 AM
Last backup: 8/24/17, 4:33 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 308.92 GB X 3)
Top Processes by CPU:ⓘ
2% WindowServer
2% kernel_task
1% mds_stores
0% mds
0% backupd
Top Processes by Memory:ⓘ
783 MB kernel_task
286 MB com.apple.WebKit.WebContent
215 MB Safari
210 MB com.apple.WebKit.WebContent
165 MB Dock
Top Processes by Network Use:ⓘ
Input Output Process name
95 KB 129 KB Dropbox
154 KB 41 KB mDNSResponder
30 KB 26 KB com.apple.WebKit.WebContent
17 KB 33 KB apsd
8 KB 2 KB com.apple.WebKit.WebContent
Top Processes by Energy Use:ⓘ
4.24 WindowServer
2.76 mds
1.00 backupd
1.00 mdworker
Virtual Memory Information:ⓘ
3.45 GB Available RAM
217 MB Free RAM
4.55 GB Used RAM
3.24 GB Cached files
0 B Swap Used
Software installs:ⓘ
Java 8 Update 144: (installed 2017-08-01)
Adobe Flash Player: (installed 2017-08-08)
Adobe Acrobat Reader DC (17.012.20093): (installed 2017-08-09)
Adobe Acrobat Reader DC (17.012.20095): (installed 2017-08-12)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-08-25 00:27:14 PenTabletDriver.app Crash [Open]
2017-08-25 00:24:44 Last shutdown cause: 3 - Hard shutdown
2017-08-25 00:22:19 CleanMyMac 3.app Crash [Open]
2017-08-24 23:27:25 com.apple.photomodel High CPU use [Open] [Details]
2017-08-24 22:58:21 cloudd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSGenericException', reason: 'Failed to step (6922): "select apsEnvironment, isApplication, isCKSystemService, canMasquerade, canSetEnvironment, allowCustomAccounts, canAccessProtectionData, canSetDeviceIdentifier, hasAccessDuringBuddy, hasLightweightPCS, hasTCCAuthorization, allowsPowerNapScheduling, isOOPUI, allowsParticipantPII, displaysSystemAcceptPrompt, appIdentifier, clientPrefix from AppBundle where appBundleIdentifier = ? AND sourceAppBundleIdentifier = ?" - errcode:1b0a, msg:"disk I/O error", size: (null), path:/Users/USER/Library/Caches/*/CloudKitMetadata, fs:(null)/(null)'
abort() called
terminating with uncaught exception of type NSException
Mine too, can anyone give me some support here? Here is my Etrecheck report.
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-17 16:22:26
Download EtreCheck from https://etrecheck.com
Runtime: 2:29
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Description:
Photos app is too slow to load photos.
Hardware Information:ⓘ
MacBook Air (11-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir4,1
1 1.6 GHz Intel Core i5 (i5-2467M) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 640
Video Information:ⓘ
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1366 x 768
Disk Information:ⓘ
APPLE SSD TS064C disk0: (60.67 GB) (Solid State - TRIM: Yes)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 59.81 GB
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
EHCI Root Hub Simulation
Apple Inc. FaceTime Camera (Built-in)
hub_device
Apple Inc. iPhone
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
EHCI Root Hub Simulation
hub_device
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 59.44 GB (2.81 GB free) (Low!)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 59.81 GB Online
System Software:ⓘ
OS X Yosemite 10.10.5 (14F2511) - Time since boot: about 21 days
Gatekeeper:ⓘ
Mac App Store and identified developers
Possible adware:ⓘ
Unknown file: ~/Library/LaunchAgents/UpdateDownloader
Adware: ~/Library/LaunchAgents/com.appart.AppArt.plist
Adware: ~/Library/LaunchAgents/com.applicationstats.AppStats.plist
Adware: ~/Library/LaunchAgents/com.extensions.updater67619.agent.plist
Adware: ~/Library/LaunchAgents/com.extensions.updater67619.ver
5 possible adware files found. [Remove/Report]
Clean up:ⓘ
/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2.0) [Lookup]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.12.0 - SDK 10.10) [Lookup]
System Launch Agents:ⓘ
[not loaded] 5 Apple tasks
[loaded] 130 Apple tasks
[running] 63 Apple tasks
[killed] 14 Apple tasks
14 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 125 Apple tasks
[running] 79 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
Launch Daemons:ⓘ
[running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]
[loaded] com.leapfrog.connect.authdaemon.plist (LeapFrog Enterprises, Inc. - installed 2017-02-16) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 0 - installed 2017-08-14) [Lookup] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!
[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2016-02-01) [Lookup]
User Launch Agents:ⓘ
[not loaded] UpdateDownloader (? d8bd383c ? - installed 2015-03-30) [Lookup]
[running] com.appart.AppArt.plist (? 311e58f0 7617e226 - installed 2016-09-21) Adware! [Remove/Report]
~/Library/Application Support/AppPolicy/AppArt
[not loaded] com.apple.FolderActions.enabled.plist (Apple, Inc. - installed 2015-11-09)
[not loaded] com.apple.FolderActions.folders.plist (Shell Script 61e350f9 - installed 2015-04-14)
[running] com.applicationstats.AppStats.plist (? 625e7ee8 dfbefa0e - installed 2017-01-05) Adware! [Remove/Report]
~/Library/Application Support/Spigot/AppStats
[loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2016-03-17) [Lookup]
[loaded] com.extensions.updater67619.agent.plist (? 73988a50 d8bd383c - installed 2015-06-08) Adware! [Remove/Report]
~/Library/LaunchAgents/UpdateDownloader
[not loaded] com.extensions.updater67619.ver (? 83dcefb7 ? - installed 2015-06-08) Adware! [Remove/Report]
[running] com.leapfrog.connect.monitor.plist (LeapFrog Enterprises, Inc. - installed 2017-02-16) [Lookup]
[loaded] net.pulsesecure.SetupClient.plist (? f483c64c 18e953fe - installed 2017-04-09) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-08-27)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-27)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-30) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-08-30) [Lookup]
Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
Default Browser: 600 (installed 2015-11-09)
SharePointBrowserPlugin: 14.7.3 (installed 2017-08-21) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-08-29) [Lookup]
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 59.44 GB Disk used: 56.63 GB
Destinations:
TimeMachineBackup [Network]
Total size: 3.89 TB
Total number of backups: 12
Oldest backup: 9/9/17, 3:39 AM
Last backup: 9/17/17, 2:20 PM
Size of backup disk: Excellent
Backup size 3.89 TB > (Disk size 59.44 GB X 3)
Top Processes by CPU:ⓘ
10% WindowServer
3% RdrCEF
2% Photos
2% kernel_task
1% Mail
Top Processes by Memory:ⓘ
599 MB kernel_task
187 MB Safari
152 MB Mail
102 MB com.apple.WebKit.WebContent
86 MB Photos
Top Processes by Energy Use:ⓘ
16.88 WindowServer
3.90 RdrCEF
3.36 Photos
2.72 hidd
Virtual Memory Information:ⓘ
759 MB Available RAM
18 MB Free RAM
3.26 GB Used RAM
741 MB Cached files
790 MB Swap Used
Software installs:ⓘ
Office 2011 14.7.3 Update: (installed 2017-08-21)
Adobe Acrobat Reader DC (17.012.20098): (installed 2017-08-30)
Adobe Flash Player: (installed 2017-09-13)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-08-27 11:50:39 Last shutdown cause: -60 - Corrupt filesystem
Sure! Here it goes:
EtreCheck version: 3.4.6 (460)
Report generated 2017-10-11 12:10:38
Download EtreCheck from https://etrecheck.com
Runtime: 3:27
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
After opening Photos the whole computer goes incredibly slow. Photos becomes unusable. I have to Force Quit every time
Hardware Information:ⓘ
iMac (Retina 4K, 21.5-inch, Late 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac16,2
1 3.1 GHz Intel Core i5 (i5-5675R) CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n/ac
iCloud Quota: 32.97 GB available
Video Information:ⓘ
Intel Iris Pro Graphics 6200 - VRAM: 1536 MB
iMac 4096 x 2304
Disk Information:ⓘ
APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB
Recovery HD (disk0s3 - HFS+) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
USB30Bus
Seagate BUP Slim BK
BUP Slim BK disk2: (1 TB)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Mi Backup (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/Mi Backup : 999.86 GB (181.12 GB free)
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
USB2.0 Hub
composite_device
Wacom Co.,Ltd. CTE-450
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 998.98 GB (680.62 GB free)
Physical disk: disk0s2 999.35 GB Online
System Software:ⓘ
macOS High Sierra 10.13 (17A405) - Time since boot: about one day
Configuration files:ⓘ
/etc/hosts - Count: 15
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/Toast 8/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.3) [Lookup]
[not loaded] com.roxio.TDIXController (1.6) [Lookup]
/Applications/proXPN.app
[not loaded] foo.tap (20090**3) [Lookup]
[not loaded] foo.tun (20090**3) [Lookup]
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]
/System/Library/Extensions
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.6-6 - SDK 10.9) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 165 Apple tasks
[running] 107 Apple tasks
[killed] 8 Apple tasks
8 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 37 Apple tasks
[loaded] 176 Apple tasks
[running] 99 Apple tasks
[killed] 17 Apple tasks
17 processes killed due to insufficient RAM
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[failed] com.adobe.CS4ServiceManager.plist (? 70f708f7 c1ab4162 - installed 2015-05-24) [Lookup]
[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2015-11-20) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 4d35eb 72ac4dde - installed 2017-08-09) [Lookup]
[running] com.wacom.pentablet.plist (Wacom Technology Corp. - installed 2014-12-23) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 ebe01993 - installed 2017-09-25) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-10)
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-03-15) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-11-05) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-08-23) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-09-12)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 27.0.0.159 (installed 2017-10-10) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-03)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-31) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-08-31) [Lookup]
Flash Player: 27.0.0.159 (installed 2017-10-10) [Lookup]
Silverlight: 5.1.50901.0 (installed 2017-01-30) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-09) Check version
User internet Plug-ins:ⓘ
fbplugin_1_0_3: Unknown (installed 2015-12-01) [Lookup]
DivXBrowserPlugin: 1.0 (installed 2006-03-16) [Lookup]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]
Unity Player: UnityPlayer version 1.6.2 (installed 2007-11-05) [Lookup]
ZoomUsPlugIn: 3.5.57166.0713 (installed 2016-08-21) [Lookup]
Safari Extensions:ⓘ
[enabled] Evernote Web Clipper - Evernote Corp. - http://evernote.com (installed 2017-09-23)
[enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2016-08-30)
[disabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-16)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-09-25) [Lookup]
Java (installed 2017-08-09) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 998.98 GB Disk used: 318.36 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 139
Oldest backup: 9/3/15, 8:04 AM
Last backup: 10/11/17, 12:03 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 318.36 GB X 3)
Top Processes by CPU:ⓘ
6% mdworker
6% mdworker
6% mdworker
5% mdworker
3% WindowServer
Top Processes by Memory:ⓘ
806 MB kernel_task
306 MB com.apple.WebKit.WebContent
302 MB com.apple.WebKit.WebContent
264 MB Mail
228 MB Safari
Top Processes by Network Use:ⓘ
Input Output Process name
7 MB 66 KB Mail
2 MB 399 KB mDNSResponder
742 KB 754 KB Dropbox
892 KB 7 KB com.apple.WebKit.Networking
38 KB 13 KB netbiosd
Top Processes by Energy Use:ⓘ
5.10 WindowServer
2.88 Mail
0.42 USBserver
0.24 Dropbox
Virtual Memory Information:ⓘ
2.61 GB Available RAM
150 MB Free RAM
5.39 GB Used RAM
2.47 GB Cached files
220 MB Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2017-09-12)
Tweetbot: 2.5.2 (installed 2017-09-17)
Evernote: 6.12.2 (installed 2017-09-17)
Evernote: 6.12.3 (installed 2017-09-28)
Tweetbot: 2.5.3 (installed 2017-09-30)
Tweetbot: 2.5.3 (installed 2017-09-30)
Adobe Flash Player: (installed 2017-10-10)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-10-10 17:33:29 Last shutdown cause: 3 - Hard shutdown
2017-10-10 13:47:56 PenTabletDriver.app Crash [Open]
Photos is zapping my Mac to a crawl. If you have time would you please look at my EtreCheck report? Thanks in advance.
EtreCheck version: 3.4.6 (460)
Report generated 2017-10-14 12:07:37
Download EtreCheck from https://etrecheck.com
Runtime: 4:10
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
When opening Photos my Mac basically ignores all commands, for long periods, as it works on the Photo app
Hardware Information:ⓘ
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
12 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 30.00 GB available
Video Information:ⓘ
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
Disk Information:ⓘ
WDC WD1001FALS-403AA0 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (762.35 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information:ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
System Software:ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: about 4 days
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/Wondershare TunesGo.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 166 Apple tasks
[running] 102 Apple tasks
[killed] 9 Apple tasks
9 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 41 Apple tasks
[loaded] 167 Apple tasks
[running] 101 Apple tasks
[killed] 10 Apple tasks
10 processes killed due to insufficient RAM
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-09-28) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? aed7d84b 72ac4dde - installed 2017-08-11) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-21) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 c4d3b597 - installed 2017-09-26) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
[running] com.wdc.SmartwareDriveService.plist (? b71286b 38882639 - installed 2013-12-04) [Lookup]
[running] com.wdc.WDSmartWareService.plist (? dbb7e753 5d40f1ba - installed 2017-01-25) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-09-28) [Lookup]
[running] com.amazon.music.plist (? 7c73c27a 352c1b38 - installed 2017-03-17) [Lookup]
[not loaded] com.wondershare.AnjoyTunesHelper.plist (? 1da27b24 0 - installed 2017-10-13) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-09-13)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Wondershare Helper Compact Application
(~/Library/Application Support/Helper/Wondershare Helper Compact.app)
iSkysoft Helper Compact Application
(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)
AdobeResourceSynchronizer Application - Hidden
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Wondershare TunesGo Helper Application
(~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app)
ElementsAutoAnalyzer Application
(/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)
WDQuickView Application
(/Library/Application Support/WDSmartWare/WDQuickView.app)
HP Device Monitor SMLoginItem - Hidden (Hewlett Packard - installed 2016-08-31)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
Internet Plug-ins:ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2015-09-28) [Lookup]
FlashPlayer-10.6: 27.0.0.159 (installed 2017-10-10) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-07)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-31) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-08-31) [Lookup]
Flash Player: 27.0.0.159 (installed 2017-10-10) [Lookup]
Flip4Mac WMV Plugin: 3.0.0.126 (installed 2013-01-24) [Lookup]
PepperFlashPlayer: 27.0.0.159 (installed 2017-10-10) [Lookup]
GarminGpsControl: 4.0.4.0 Release (installed 2012-11-02) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-11) Check version
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-09-26) [Lookup]
Flip4Mac WMV (installed 2012-09-14) [Lookup]
Java (installed 2017-08-11) [Lookup]
WDQuickView (installed 2017-01-25) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 236.99 GB
Destinations:
Tim & Bev [redacted]'s Time C [Network]
Total size: 2.00 TB
Total number of backups: 266
Oldest backup: 3/24/12, 3:24 PM
Last backup: 10/14/17, 11:50 AM
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 236.99 GB X 3)
Top Processes by CPU:ⓘ
17% Finder
4% WindowServer
2% kernel_task
1% coreaudiod
1% mdworker
Top Processes by Memory:ⓘ
1.87 GB Safari
1.21 GB kernel_task
1.11 GB softwareupdated
341 MB WindowServer
261 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
34 MB 665 KB mDNSResponder
3 MB 1 MB Mail
260 KB 68 KB netbiosd
25 KB 25 KB apsd
6 KB 4 KB com.apple.WebKit.Networking
Top Processes by Energy Use:ⓘ
6.04 WindowServer
4.36 coreaudiod
1.08 com.hp.devicemonitor
0.80 SmartwareServiceApp
Virtual Memory Information:ⓘ
3.53 GB Available RAM
1.34 GB Free RAM
8.47 GB Used RAM
2.19 GB Cached files
139 MB Swap Used
Software installs (last 30 days):ⓘ
Shanghai Mahjong: 1.3 (installed 2017-10-10)
Adobe Flash Player: (installed 2017-10-10)
Adobe Pepper Flash Player: (installed 2017-10-10)
Find Any File: 1.8.9 (installed 2017-10-14)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-10-12 15:03:49 com.apple.photomodel High CPU use [Open] [Details]
In addition to Allan's recommendations boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and then reboot normally. Check to see if there's any improvement.
You're running the minimum amount of memory for the current system. I suggest you upgrade the memory to a minimum of 8 GB and more if your budget can accommodate it. The two most reliable sources of Mac memory are crucial.com and mac sales.com. Either get a couple of 2 GB modules to bring it up to 8 GB or 4 GB modules to bring it up to 12 GB. You will see an improvement in performance.
Also what are the settings in your Photos/iCloud preference pane? Post a screenshot of it. If you have the iCloud Photo Library enabled then Photos will work very hard behind the scenes uploading your photos to the iCloud server, identifying faces, etc. and will cause Photos to be slow for a while.
Here is mine. The computer runs fine until I open Photos. Fans kick on and temp is 150 or so.
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-21 19:28:58
Download EtreCheck from https://etrecheck.com
Runtime: 2:15
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
MacBook Pro (Retina, 15-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,3
1 2.3 GHz Intel Core i7 (i7-4850HQ) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless:
en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 396
iCloud Quota: 19.93 GB available
Video Information:ⓘ
Intel Iris Pro - VRAM: 1536 MB
Color LCD 3360 x 2100
NVIDIA GeForce GT 750M - VRAM: 2 GB
Disk Information:ⓘ
APPLE SSD SM0512F disk0: (500.28 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
(disk0s2) <not mounted>
[APFS Container]: 401.01 GB
BOOTCAMP (disk0s3 - NTFS) /Volumes/BOOTCAMP : 99.05 GB (58.21 GB free)
USB Information:ⓘ
USB30Bus
Apple Internal Memory Card Reader
SD Card Reader disk3: (7.95 GB)
NO NAME (disk3s1 - MS-DOS FAT32) /Volumes/NO NAME : 7.94 GB (7.43 GB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
HD (disk1s1 - APFS) /
[Startup]: 401.01 GB (87.62 GB free)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 401.01 GB (87.62 GB free)
(disk1s2) <not mounted>
[Preboot]: 401.01 GB
Physical disk: disk0s2 401.01 GB
(disk1s3) <not mounted>
[Recovery]: 401.01 GB
Physical disk: disk0s2 401.01 GB
(disk1s4) /private/var/vm
[VM]: 401.01 GB
Physical disk: disk0s2 401.01 GB
System Software:ⓘ
macOS High Sierra
10.13.2 (17C79a) - Time since boot: about 3 days
Configuration files:ⓘ
/etc/hosts - Count: 2
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/PMHMac.app
[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.09240 - SDK 10.7) [Lookup]
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]
/Library/Extensions
[not loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) [Lookup]
[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]
/System/Library/Extensions
[not loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.8) [Lookup]
[not loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.06030 - SDK 10.10) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 156 Apple tasks
[running] 103 Apple tasks
[killed] 23 Apple tasks
23 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 39 Apple tasks
[loaded] 169 Apple tasks
[running] 103 Apple tasks
[killed] 20 Apple tasks
20 processes killed due to insufficient RAM
Launch Agents:ⓘ
[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2016-03-25) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 8b2a1dd0 72ac4dde - installed 2017-09-01) [Lookup]
[running] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 848b1897 - installed 2016-12-12) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2016-12-12) [Lookup]
[running] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-11-05) [Lookup]
[running] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e fbff4070 - installed 2017-09-20) [Lookup]
[running] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2017-10-23) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2016-03-20) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-25) [Lookup]
[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-11-15)
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-10-22) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-11-18) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-02-12) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
[running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 b1cb5590 - installed 2016-08-29) [Lookup]
[loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2017-11-15)
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-03-20) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-11-16) [Lookup]
[not loaded] com.valvesoftware.steamclean.plist (? afc741e0 da197cc4 - installed 2017-10-10) [Lookup]
User Login Items:ⓘ
Flux Application
(/Applications/Flux.app)
Caffeine Application
(/Applications/Caffeine.app)
smcFanControl Application
(/Applications/smcFanControl.app)
iTunesHelper Application (Apple, Inc. - installed 2017-10-31)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome Application
(/Applications/Google Chrome.app)
[redacted] Folder
(~)
Backup and Sync Application
(/Applications/Backup and Sync.app)
goproapp.devicedetection SMLoginItem - Hidden (Woodman Labs, Inc. - installed 2017-05-06)
(/Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app)
com.adobe.SwitchBoard.monitor.plist MachInit - Hidden
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Mach Init items are deprecated
Internet Plug-ins:ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2012-08-09) [Lookup]
FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-15) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-11-18)
AdobePDFViewerNPAPI: 11.0.0 (installed 2012-09-23) [Lookup]
AdobePDFViewer: 11.0.0 (installed 2012-09-23) [Lookup]
PMCADownloader: 1.3.0.06130 (installed 2017-11-07) [Lookup]
Flash Player: 27.0.0.187 (installed 2017-11-15) [Lookup]
SharePointBrowserPlugin: 14.6.2 (installed 2016-03-21) [Lookup]
PepperFlashPlayer: 27.0.0.187 (installed 2017-11-15) [Lookup]
Silverlight: 5.1.50901.0 (installed 2017-07-03) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-09-01) Check version
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]
ZoomUsPlugIn: 4.0.29656.0413 (installed 2017-05-12) [Lookup]
NPRoblox: 1, 2, 8, 25 (installed 2017-04-06) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-10-25) [Lookup]
Java (installed 2017-09-01) [Lookup]
Logitech Control Center (installed 2016-03-25) [Lookup]
Paragon NTFS for Mac® (installed 2016-12-12) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
61%
DashboardClient
34%
WindowServer
28%
Google Chrome Helper
13%
Google Chrome
9%
kernel_task
Top Processes by Memory:ⓘ
1.56 GB
kernel_task
433 MB com.apple.photos.ImageConversionService
351 MB Google Chrome Helper
305 MB Google Chrome
236 MB Google Chrome Helper
Top Processes by Network Use:ⓘ
Input Output Process name
31 KB 302 MB cloudphotosd
6 MB 348 KB mDNSResponder
136 KB 68 KB apsd
97 KB 36 KB netbiosd
26 KB 64 KB remoting_me2me_host
Top Processes by Energy Use:ⓘ
53.90 DashboardClient
25.02 WindowServer
10.02 Google Chrome
7.78 Google Chrome Helper
4.54 mds
Virtual Memory Information:ⓘ
8.80 GB
Available RAM
3.36 GB
Free RAM
7.20 GB
Used RAM
5.44 GB
Cached files
405 MB Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player:
(installed 2017-10-27)
Adobe Pepper Flash Player:
(installed 2017-10-27)
PlayMemories Camera Apps Downloader:
(installed 2017-11-05)
PlayMemories Camera Apps Downloader:
(installed 2017-11-05)
PlayMemories Home:
(installed 2017-11-05)
PlayMemories Camera Apps Downloader:
(installed 2017-11-07)
Adobe Flash Player:
(installed 2017-11-15)
OneDrive: 17.3.7078 (installed 2017-11-15)
Adobe Pepper Flash Player:
(installed 2017-11-15)
Microsoft AutoUpdate:
(installed 2017-11-18)
Microsoft Outlook for Mac:
(installed 2017-11-18)
Microsoft PowerPoint for Mac:
(installed 2017-11-18)
Microsoft Excel for Mac:
(installed 2017-11-18)
Microsoft OneNote for Mac:
(installed 2017-11-18)
Microsoft Word for Mac:
(installed 2017-11-18)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-11-21 19:25:57 ReportCrash Crash [Open]
Cause: Analyzing process: EtreCheck[13104], path: ???; parent process: [1], path: /sbin/launchd
2017-11-19 17:54:30 VLC.app High CPU use [Open] [Details]
2017-11-18 20:43:06 remoting_me2me_host Crash [Open]
Greetings Old Toad...
I followed your instructions-trying to get to the bottom of why apple photos is so sluggish....
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-16 12:05:54
Download EtreCheck from https://etrecheck.com
Runtime: 2:34
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro13,2
1 3.3 GHz Intel Core i7 (i7-6567U) CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB LPDDR3 2133 MHz ok
BANK 1/DIMM0
8 GB LPDDR3 2133 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 155
iCloud Quota: 1.89 TB available
Video Information:ⓘ
Intel Iris Graphics 550 - VRAM: 1536 MB
Color LCD 2880 x 1800
Disk Information:ⓘ
APPLE SSD AP0512J disk0: (500.28 GB) (Solid State - TRIM: Yes)
(disk0s1) <not mounted> [EFI]: 315 MB
(disk0s2) <not mounted> [APFS Container]: 499.31 GB
USB Information:ⓘ
USB30Bus
Apple Inc. iBridge
USB31Bus
USB31Bus
Lexar LRWM04U
LRWM04U disk2: (128.33 GB)
Untitled (disk2s1 - ExFAT) /Volumes/Untitled : 128.31 GB (126.62 GB free)
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus_1
Apple Inc. thunderbolt_bus_0
Virtual disks:ⓘ
GEMHD (disk1s1 - APFS) / [Startup]: 499.31 GB (280.24 GB free)
Physical disk: disk0s2 499.31 GB (280.24 GB free)
(disk1s2) <not mounted> [Preboot]: 499.31 GB
Physical disk: disk0s2 499.31 GB
(disk1s3) <not mounted> [Recovery]: 499.31 GB
Physical disk: disk0s2 499.31 GB
(disk1s4) /private/var/vm [VM]: 499.31 GB
Physical disk: disk0s2 499.31 GB
System Software:ⓘ
macOS High Sierra 10.13.3 (17D34a) - Time since boot: about 3 days
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/Capture One 11.app
[not loaded] com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1) [Lookup]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 155 Apple tasks
[running] 99 Apple tasks
[killed] 29 Apple tasks
29 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 39 Apple tasks
[loaded] 163 Apple tasks
[running] 104 Apple tasks
[killed] 24 Apple tasks
24 processes killed due to insufficient RAM
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-26) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-01-13) [Lookup]
[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-12-26) [Lookup]
[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2017-12-28) [Lookup]
Launch Daemons:ⓘ
[running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-01-13) [Lookup]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-01-13) [Lookup]
[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-12-26) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-12-27) [Lookup]
[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-01-05)
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-28) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-26) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-12-26)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AOUMonitor Application (? 0 - installed 2018-01-15)
(/Applications/ScanSnap Online Update.localized/AutoOnlineUpdater.app/Contents/MacOS/AOUMonitor.app)
Internet Plug-ins:ⓘ
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-01-14) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2018-01-14) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-12-01)
AdobeAAMDetect: 3.0.0.0 (installed 2017-12-26) [Lookup]
3rd Party Preference Panes:ⓘ
None
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
46% Photos
17% kernel_task
10% WindowServer
5% Adobe CEF Helper
3% launchd
Top Processes by Memory:ⓘ
5.25 GB Photos
1.53 GB kernel_task
246 MB Messages
118 MB spindump
104 MB Finder
Top Processes by Network Use:ⓘ
Input Output Process name
22 MB 3 MB mDNSResponder
282 KB 154 KB biometrickitd
338 KB 19 KB netbiosd
178 KB 166 KB apsd
17 KB 445 B IMRemoteURLConnectionAgent
Top Processes by Energy Use:ⓘ
42.22 Photos
8.22 WindowServer
5.88 Adobe CEF Helper
2.88 Creative Cloud
Virtual Memory Information:ⓘ
8.94 GB Available RAM
48 MB Free RAM
7.06 GB Used RAM
8.90 GB Cached files
8.99 GB Swap Used
Software installs (last 30 days):ⓘ
Microsoft Office 2016 for Mac: (installed 2017-12-26)
Microsoft AutoUpdate: (installed 2017-12-28)
Adobe Acrobat Reader DC (Continuous): (installed 2018-01-13)
Adobe Acrobat Reader DC (18.009.20050): (installed 2018-01-14)
ScanSnap: (installed 2018-01-15)
ScanSnap Online Update: (installed 2018-01-15)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2018-01-14 22:31:51 com.apple.WebKit.WebContent High CPU use [Open] [Details]
2018-01-13 13:40:22 AdobeGCClient.app Crash [Open]
Cause: LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/
I don't see any of the usual suspects.
Try the following:
1 - as a test launch Photos with the Option key held down and create a new, test library. Import some photos and test to see if the same problem persists. Does it?
2 - log into another user account on your Mac and see if Photos is as slow there or not.
3 - boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and check Photos performance there. Note: the boot into safe mode will be slower than normal as it performs some repair and cleanup operations during boot.
Why is the new Photos app so slow on my Mac?
