Shannon864

Q: Why is the new Photos app so slow on my Mac?

Why is the new Photos app so slow on my Mac.  Have all the latest updates. Takes 10-15 minutes for my photos to load overtime I open the app.  Frozen while they are loading.  They are all on my computer. Not coming from the cloud.

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10.3)

Posted on May 8, 2015 2:00 PM

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Q: Why is the new Photos app so slow on my Mac?

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  • Helpful answers

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  • by Old Toad,

    Old Toad Old Toad Jul 13, 2015 8:53 AM in response to JohanvanWyk
    Level 10 (141,316 points)
    Mac OS X
    Jul 13, 2015 8:53 AM in response to JohanvanWyk

    You're having issues with Safari.  Try these two procedures:

     

    1 - launch Safari with the Shift key held down.

     

    2 - use the Safari ➙ Clear History and Website Data  menu option:

    Safari001.jpg

    Safari002.jpg

     

    That will clear all passwords, etc. also. 

     

    A 3rd procedure, one that I use after every Yosemite update, is: boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair both the disk permissions and disk.  Reboot normally.

     

    Also, since there'a a 10.10.4 upgrade available you might consider upgrading to that.  It will include a new version of Safari. I'd run the Recovery volume repairs before and after upgrading if you decide to go that route.

  • by JohanvanWyk,

    JohanvanWyk JohanvanWyk Jul 14, 2015 6:06 PM in response to Old Toad
    Level 1 (0 points)
    Jul 14, 2015 6:06 PM in response to Old Toad

    Hi

     

    All done as you advised. No help. It took half a day to boot into recovery mode - it does the "Internet recovery". It did once say unable to unmount hard drive when I did the disk repair after updating the software.

    Photos still very slow and any video clips in it will basically not play - or if they do its very slow and jerky - unusable.

    Is it possible that my hard drive is failing?

     

    I ran Etrecheck again:

     

    EtreCheck version: 2.2 (132)

    Report generated 7/15/15, 8:58 AM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        27" iMac (Mid 2010)

        iMac - model: iMac11,3

        1 2.8 GHz Intel Core i5 CPU: 4-core

        12 GB RAM Upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        ATI Radeon HD 5750 - VRAM: 1024 MB

            iMac 2560 x 1440

     

    System Software: ℹ️

        OS X 10.10.4 (14E46) - Time since boot: 17:36:26

     

    Disk Information: ℹ️

        WDC WD1001FALS-40Y6A0 disk1 : (1 TB)

            EFI (disk1s1) <not mounted> : 210 MB

            Hard Drive (disk1s2) /Volumes/Hard Drive : 999.86 GB (573.14 GB free)

     

        Samsung SSD 840 EVO 250GB disk0 : (250.06 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            MAC SD (disk0s2) / : 249.72 GB (145.58 GB free)

     

    USB Information: ℹ️

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Internal Memory Card Reader

        C-Media INC. USB Sound Device

        Apple Inc. Built-in iSight

        Apple Computer, Inc. IR Receiver

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Launch Daemons: ℹ️

        [failed]    com.adobe.fpsaud.plist [Click for support] [Click for details]

     

    User Launch Agents: ℹ️

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [running]    com.spotify.webhelper.plist [Click for support]

     

    User Login Items: ℹ️

        Macs Fan Control    Application  (/Users/apple/Downloads/Macs Fan Control.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Calendar    Application  (/Applications/Calendar.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

     

    Internet Plug-ins: ℹ️

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        FlashPlayer-10.6: Version: 18.0.0.203 - SDK 10.6 [Click for support]

        Flash Player: Version: 18.0.0.203 - SDK 10.6 Cannot contact Adobe

        QuickTime Plugin: Version: 7.7.3

        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

        Default Browser: Version: 600 - SDK 10.10

     

    User internet Plug-ins: ℹ️

        Picasa: Version: 1.0 - SDK 10.6 [Click for support]

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            MAC SD: Disk size: 249.72 GB Disk used: 104.14 GB

        Destinations:

            Time Machine [Local]

            Total size: 3.00 TB

            Total number of backups: 30

            Oldest backup: 2013-11-05 01:48:51 +0000

            Last backup: 2015-07-09 09:48:22 +0000

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 249.72 GB X 3)

     

    Top Processes by CPU: ℹ️

             4%    WindowServer

             2%    fontd

             0%    taskgated

             0%    hidd

             0%    askpermissiond

     

    Top Processes by Memory: ℹ️

        685 MB    kernel_task

        307 MB    Photos

        160 MB    mdworker(6)

        135 MB    photolibraryd

        111 MB    Finder

     

    Virtual Memory Information: ℹ️

        6.40 GB    Free RAM

        5.59 GB    Used RAM

        0 B    Swap Used

     

    Diagnostics Information: ℹ️

        Jul 14, 2015, 03:21:09 PM    Self test - passed

        Jul 14, 2015, 01:42:57 PM    /Library/Logs/DiagnosticReports/Photos_2015-07-14-134257_[redacted].hang

        Jul 14, 2015, 01:12:50 PM    /Library/Logs/DiagnosticReports/taskgated_2015-07-14-131250_[redacted].crash

        Jul 14, 2015, 01:08:31 PM    /Library/Logs/DiagnosticReports/EvernoteHelper_2015-07-14-130831_[redacted].cra sh

        Jul 13, 2015, 10:06:44 PM    /Library/Logs/DiagnosticReports/Picasa_2015-07-13-220644_[redacted].hang

        Jul 13, 2015, 04:39:14 PM    /Users/apple/Library/Logs/DiagnosticReports/Picasa_2015-07-13-163914_[redacted] .crash

        Jul 13, 2015, 10:17:12 PM    /Library/Logs/DiagnosticReports/Picasa_2015-07-13-221712_[redacted].hang

        Jul 13, 2015, 10:09:16 PM    /Library/Logs/DiagnosticReports/Image Capture_2015-07-13-220916_[redacted].cpu_resource.diag [Click for details]

        Jul 13, 2015, 09:18:23 PM    /Library/Logs/DiagnosticReports/FlickrDesktop_2015-07-13-211823_[redacted].cpu_ resource.diag [Click for details]

        Jul 13, 2015, 05:13:43 PM    /Library/Logs/DiagnosticReports/Photos_2015-07-13-171343_[redacted].hang

        Jul 13, 2015, 04:50:10 PM    /Library/Logs/DiagnosticReports/Picasa_2015-07-13-165010_[redacted].cpu_resourc e.diag [Click for details]

  • by zambo001,

    zambo001 zambo001 Jul 14, 2015 6:13 PM in response to Old Toad
    Level 1 (0 points)
    Jul 14, 2015 6:13 PM in response to Old Toad

    Hi:

     

    My Photos app is so slowwwwww.

     

    Problem description:

    Photos app so slooooowwwwww

     

    EtreCheck version: 2.2 (132)

    Report generated 7/14/15, 10:11 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

    Click the [Click to remove] links for help removing adware.

     

    Hardware Information: ℹ️

        MacBook (Retina, 12-inch, Early 2015) (Verified)

        MacBook - model: MacBook8,1

        1 1.2 GHz Intel Core M CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 39 - SN = D86516203L0FQM6AW

     

    Video Information: ℹ️

        Intel HD Graphics 5300

            Color LCD 2560 x 1600

     

    System Software: ℹ️

        OS X 10.10.3 (14D136) - Time since boot: 6:19:55

     

    Disk Information: ℹ️

    Gatekeeper: ℹ️

        Anywhere

     

    Kernel Extensions: ℹ️

            /Applications/KisMAC 2.app

        [not loaded]    de.binaervarianz.driver.AtheroJack (1.1) [Click for support]

        [not loaded]    org.binaervarianz.iokit.AiroJack (1.0.0d1) [Click for support]

        [not loaded]    org.binaervarianz.iokit.MACJack (1.0.0a1) [Click for support]

        [not loaded]    org.theta44.iokit.WLanDriver (0.0.2) [Click for support]

     

            /Applications/Toast 8 Titanium/Toast Titanium.app

        [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]

        [not loaded]    com.roxio.TDIXController (1.7) [Click for support]

     

            /Applications/Tunnelblick.app

        [not loaded]    net.tunnelblick.tap (1.0) [Click for support]

        [not loaded]    net.tunnelblick.tun (1.0) [Click for support]

     

            /Applications/zoom.us.app

        [not loaded]    zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.7) [Click for support]

        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.7) [Click for support]

        [not loaded]    com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Click for support]

        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

     

            /System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

        [not loaded]    com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Click for support]

        [not loaded]    com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) [Click for support]

        [not loaded]    com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) [Click for support]

        [not loaded]    com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) [Click for support]

        [not loaded]    com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) [Click for support]

     

    Startup Items: ℹ️

        ChmodBPF: Path: /Library/StartupItems/ChmodBPF

        HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

        HWNetMgr: Path: /Library/StartupItems/HWNetMgr

        HWPortDetect: Path: /Library/StartupItems/HWPortDetect

        Startup items are obsolete in OS X Yosemite

     

    Problem System Launch Agents: ℹ️

        [killed]    com.apple.coreservices.appleid.authentication.plist

        [killed]    com.apple.gamed.plist

        [killed]    com.apple.SafariCloudHistoryPushAgent.plist

        [killed]    com.apple.SafariNotificationAgent.plist

        [killed]    com.apple.spindump_agent.plist

        [killed]    com.apple.telephonyutilities.callservicesd.plist

        6 processes killed due to memory pressure

     

    Problem System Launch Daemons: ℹ️

        [killed]    com.apple.ctkd.plist

        [killed]    com.apple.ifdreader.plist

        [failed]    com.apple.mtrecorder.plist

        [killed]    com.apple.nehelper.plist

        [killed]    com.apple.wdhelper.plist

        4 processes killed due to memory pressure

     

    Launch Agents: ℹ️

        [running]    cn.com.zte.usbswapper.plist [Click for support]

        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.hp.help.tocgenerator.plist [Click for support]

        [loaded]    com.motorola.MDMUpdater.plist [Click for support]

        [running]    com.motorola.motohelper.plist [Click for support]

        [loaded]    com.motorola.motohelperUpdater.plist [Click for support]

        [running]    com.orbicule.UCAgent.plist [Click for support]

        [running]    com.rim.BBAlbumArtCacher.plist [Click for support]

        [running]    com.rim.BBLaunchAgent.plist [Click for support]

        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

     

    Launch Daemons: ℹ️

        [running]    cn.com.zte.PPPMonitor.plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.adobe.SwitchBoard.plist [Click for support]

        [failed]    com.apple.spirecorder.plist

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [running]    com.motorola-mobility.mmcfgd.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

        [running]    com.orbicule.uc.plist [Click for support]

        [running]    com.rim.BBDaemon.plist [Click for support]

        [loaded]    com.tunnelbear.mac.tbeard.plist [Click for support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [failed]    com.facebook.videochat.[redacted].plist [Click for support]

        [loaded]    com.facebook.videochat.[redacted].plist [Click for support]

        [failed]    com.google.keystone.agent.plist [Click for support] [Click for details]

        [failed]    com.jdibackup.JustCloud.autostart.plist [Click for support]

        [loaded]    com.jdibackup.JustCloud.backupstart.plist [Click for support]

        [failed]    com.jdibackup.JustCloud.notify.plist [Click for support]

        [running]    com.spotify.webhelper.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Aplicación  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        iTunesHelper    UNKNOWN Hidden (missing value)

        Dropbox    Aplicación  (/Applications/Dropbox.app)

        Google Chrome    Aplicación Hidden (/Applications/Google Chrome.app)

        Octoshape    Aplicación  (/Users/[redacted]/Library/Octoshape/Octoshape.app)

        Autodesk 360    Aplicación  (/Applications/Autodesk/Autodesk 360.app)

        Spotify    Aplicación  (/Applications/Spotify.app)

        Spotify    Aplicación Hidden (/Users/[redacted]/Applications/Spotify.app)

     

    Internet Plug-ins: ℹ️

        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]

        AdobePDFViewerNPAPI: Version: 10.1.10 [Click for support]

        FlashPlayer-10.6: Version: 18.0.0.203 - SDK 10.6 [Click for support]

        Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Click for support]

        Flash Player: Version: 18.0.0.203 - SDK 10.6 Outdated! Update

        QuickTime Plugin: Version: 7.7.3

        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        HiDvrPlugin: Version: 1.0.4 - SDK 10.6 [Click for support]

        AdobePDFViewer: Version: 10.1.10 [Click for support]

        iPhotoPhotocast: Version: 7.0 - SDK 10.7

        SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6 [Click for support]

        JavaAppletPlugin: Version: Java 7 Update 60 Check version

     

    User internet Plug-ins: ℹ️

        OctoshapeWeb: Version: 1.0 - SDK 10.8 [Click for support]

        ZoomUsPlugIn: Version: 3.5.9172.0212 - SDK 10.10 [Click for support]

        Google Earth Web Plug-in: Version: 7.1 [Click for support]

     

    Safari Extensions: ℹ️

        Open in Internet Explorer

        Cuevana Stream

        Searchme  Adware! [Click to remove]

        Slick Savings  Adware! [Click to remove]

        monsterdivx

        Conduit Search for Safari

        Amazon Shopping Assistant  Adware! [Click to remove]

        GoPhoto.it V9.0

        Ebay Shopping Assistant  Adware! [Click to remove]

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Flip4Mac WMV  [Click for support]

        GlimmerBlocker  [Click for support]

     

    Time Machine: ℹ️

        Auto backup: YES

        Volumes being backed up:

        Destinations:

            2 Teras Seagate [Network]

            Total size: 2.00 TB

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 0 B X 3)

     

    Top Processes by CPU: ℹ️

            22%    mds_stores

            16%    mdworker(13)

            13%    mds

             9%    WindowServer

             5%    Google Earth

     

    Top Processes by Memory: ℹ️

        1.77 GB    com.apple.WebKit.WebContent(21)

        1019 MB    kernel_task

        188 MB    Safari

        156 MB    mdworker(13)

        139 MB    photolibraryd

     

    Virtual Memory Information: ℹ️

        183 MB    Free RAM

        7.82 GB    Used RAM

        823 MB    Swap Used

     

    Diagnostics Information: ℹ️

        Jul 14, 2015, 10:03:01 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-07-14-220301_[reda cted].crash

        Jul 14, 2015, 06:47:31 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-07-14-184731_[reda cted].crash

        Jul 14, 2015, 06:20:15 PM    /Library/Logs/DiagnosticReports/soagent_2015-07-14-182015_[redacted].cpu_resour ce.diag [Click for details]

        Jul 14, 2015, 06:17:28 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81728_[redacted].crash

        Jul 14, 2015, 06:17:18 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81718_[redacted].crash

        Jul 14, 2015, 06:16:57 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81657_[redacted].crash

        Jul 14, 2015, 06:16:46 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81646_[redacted].crash

        Jul 14, 2015, 06:16:36 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81636_[redacted].crash

        Jul 14, 2015, 06:16:26 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81626_[redacted].crash

        Jul 14, 2015, 06:16:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81616_[redacted].crash

        Jul 14, 2015, 06:16:06 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81606_[redacted].crash

        Jul 14, 2015, 06:15:56 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81556_[redacted].crash

        Jul 14, 2015, 06:15:45 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81545_[redacted].crash

        Jul 14, 2015, 06:15:34 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81534_[redacted].crash

        Jul 14, 2015, 06:15:23 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81523_[redacted].crash

        Jul 14, 2015, 06:14:53 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81453_[redacted].crash

        Jul 14, 2015, 06:14:32 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81432_[redacted].crash

        Jul 14, 2015, 06:14:21 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81421_[redacted].crash

        Jul 14, 2015, 06:14:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81411_[redacted].crash

        Jul 14, 2015, 05:06:19 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-07-14-170619_[reda cted].crash

        Jul 14, 2015, 04:54:40 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-07-14-165440_[redacted].cpu_resource.diag [Click for details]

        Jul 14, 2015, 04:25:39 PM    /Library/Logs/DiagnosticReports/FaceTime_2015-07-14-162539_[redacted].cpu_resou rce.diag [Click for details]

        Jul 14, 2015, 04:21:48 PM    /Library/Logs/DiagnosticReports/soagent_2015-07-14-162148_[redacted].cpu_resour ce.diag [Click for details]

        Jul 14, 2015, 04:21:40 PM    /Library/Logs/DiagnosticReports/CalendarAgent_2015-07-14-162140_[redacted].cpu_ resource.diag [Click for details]

        Jul 13, 2015, 07:46:37 PM    /Library/Logs/DiagnosticReports/callservicesd_2015-07-13-194637_[redacted].cpu_ resource.diag [Click for details]

        Jul 13, 2015, 01:28:10 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Earth_2015-07-13-132810_[redacted].crash

        Jul 12, 2015, 11:49:33 PM    /Library/Logs/DiagnosticReports/AutoCAD_2015-07-12-234933_[redacted].hang

        Jul 12, 2015, 11:47:47 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/LMU_2015-07-12-234747_[redacte d].crash

        Jul 12, 2015, 11:26:02 AM    /Library/Logs/DiagnosticReports/FaceTime_2015-07-12-112602_[redacted].cpu_resou rce.diag [Click for details]

        Jul 14, 2015, 06:17:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81707_[redacted].crash

        Jul 14, 2015, 06:15:13 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81513_[redacted].crash

        Jul 14, 2015, 06:15:03 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81503_[redacted].crash

        Jul 14, 2015, 06:14:42 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-07-14-1 81442_[redacted].crash

        Jul 14, 2015, 03:50:30 PM    Self test - passed

        Jul 13, 2015, 01:25:05 PM    /Library/Logs/DiagnosticReports/Google Earth_2015-07-13-132505_[redacted].cpu_resource.diag [Click for details]

        Jul 13, 2015, 07:11:15 AM    /Library/Logs/DiagnosticReports/soagent_2015-07-13-071115_[redacted].cpu_resour ce.diag [Click for details]

        Jul 12, 2015, 11:59:12 PM    /Library/Logs/DiagnosticReports/soagent_2015-07-12-235912_[redacted].cpu_resour ce.diag [Click for details]

  • by ajmd30,

    ajmd30 ajmd30 Jul 14, 2015 6:49 PM in response to Old Toad
    Level 1 (0 points)
    Notebooks
    Jul 14, 2015 6:49 PM in response to Old Toad

    Good Evening OT,

    Can you please take a look at my specs and tell me the task of connecting my iPhone 6 to my MacBook Air to save my pictures and videos can be made simple again by a quick fix that only someone of your ingenious caliber would be knowledgable about?!

    Thanx in advance for your time...

    =}

     

    Problem description:

    *Le Sigh*

    Slow Photos App, Greyed boxes, Not importing current pics & vids

     

    EtreCheck version: 2.2 (132)

    Report generated 7/14/15, 7:42 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Air (13-inch, Early 2014) (Technical Specifications)

        MacBook Air - model: MacBookAir6,2

        1 1.4 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Not upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 179 - SN = C0141070MPNF90MAN

     

    Video Information: ℹ️

        Intel HD Graphics 5000

            Color LCD 1440 x 900

     

    System Software: ℹ️

        OS X 10.10.4 (14E46) - Time since boot: 4 days 14:1:12

     

    Disk Information: ℹ️

        APPLE SSD SD0256F disk0 : (251 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 249.78 GB (57.51 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ℹ️

        Apple Internal Memory Card Reader

        Apple Inc. iPhone

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Launch Agents: ℹ️

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Microsoft Error Reporting    Application  (/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app)

     

    Internet Plug-ins: ℹ️

        FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        SharePointBrowserPlugin: Version: 14.5.0 - SDK 10.6 [Click for support]

        DirectorShockwave: Version: 12.1.8r158 - SDK 10.6 [Click for support]

        JavaAppletPlugin: Version: Java 8 Update 45 Check version

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Java  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

             4%    WindowServer

             2%    fontd

             0%    taskgated

             0%    cloudpaird

     

    Top Processes by Memory: ℹ️

        559 MB    kernel_task

        492 MB    com.apple.WebKit.WebContent(3)

        389 MB    Photos

        106 MB    mdworker(9)

        94 MB    Safari

     

    Virtual Memory Information: ℹ️

        68 MB    Free RAM

        3.93 GB    Used RAM

        239 MB    Swap Used

     

    Diagnostics Information: ℹ️

        Jun 24, 2015, 08:22:31 PM    /Library/Logs/DiagnosticReports/Kernel_2015-06-24-202231_[redacted].panic [Click for details]

  • by Old Toad,

    Old Toad Old Toad Jul 15, 2015 8:51 AM in response to JohanvanWyk
    Level 10 (141,316 points)
    Mac OS X
    Jul 15, 2015 8:51 AM in response to JohanvanWyk

    It's time to make an appointment at the nearest Apple Genius bar for a free diagnostic test.  First order of things to do is to make a backup of your hard drive.  If you have an external HD available to clone your boot drive to then it would be an easy clone back if you had to replace the internal HD.  Also you could boot from the clone and see if your Mac runs any faster. 

  • by GoUFGators,

    GoUFGators GoUFGators Jul 21, 2015 7:28 PM in response to Shannon864
    Level 1 (0 points)
    Jul 21, 2015 7:28 PM in response to Shannon864

    Same issue.  Old Toad....thoughts?

     

    Problem description:

    Slow photo app opening and using program

     

    EtreCheck version: 2.2 (132)

    Report generated 7/21/15, 10:18 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Pro (15-inch, Mid 2012) (Technical Specifications)

        MacBook Pro - model: MacBookPro9,1

        1 2.6 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Check Battery - Cycle count = 728 - SN = D862444R352DGDMBU

     

    Video Information: ℹ️

        Intel HD Graphics 4000

        NVIDIA GeForce GT 650M - VRAM: 1024 MB

            Color LCD 1440 x 900

     

    System Software: ℹ️

        OS X 10.10.3 (14D136) - Time since boot: 12 days 11:10:28

     

    Disk Information: ℹ️

        APPLE HDD HTS541010A9E682 disk0 : (1 TB)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 998.97 GB (212.37 GB free)

                Core Storage: disk0s2 999.35 GB Online

     

        MATSHITADVD-R  UJ-8A8

     

    USB Information: ℹ️

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Configuration files: ℹ️

        /etc/hosts - Count: 1

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Library/Application Support/LogMeIn/drivers

        [loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]

     

            /Library/Extensions

        [loaded]    com.webroot.driver.WebrootSecureAnywhere (59 - SDK 10.9) [Click for support]

     

            /System/Library/Extensions

        [loaded]    com.Cycling74.driver.Soundflower (1.5.2) [Click for support]

        [not loaded]    com.XXYYZZ.driver.USBModemCDCACMData (1.1.10) [Click for support]

        [not loaded]    com.XXYYZZ.driver.USBModemMassStorageFilter (1.1.10) [Click for support]

        [not loaded]    com.pctools.iantivirus.kfs (1.0.1) [Click for support]

     

    Problem System Launch Agents: ℹ️

        [killed]    com.apple.CallHistoryPluginHelper.plist

        [killed]    com.apple.SafariNotificationAgent.plist

        2 processes killed due to memory pressure

     

    Problem System Launch Daemons: ℹ️

        [killed]    com.apple.ctkd.plist

        [killed]    com.apple.nehelper.plist

        [killed]    com.apple.periodic-monthly.plist

        [killed]    com.apple.wdhelper.plist

        4 processes killed due to memory pressure

     

    Launch Agents: ℹ️

        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [running]    com.brother.LOGINserver.plist [Click for support]

        [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]

        [running]    com.citrix.ReceiverHelper.plist [Click for support]

        [running]    com.citrix.ServiceRecords.plist [Click for support]

        [running]    com.epson.ecrp.launcher.plist [Click for support]

        [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]

        [loaded]    com.epson.esua.launcher.plist [Click for support]

        [running]    com.epson.eventmanager.agent.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [running]    com.kodak.BonjourAgent.plist [Click for support]

        [failed]    com.logmein.LMILaunchAgentFixer.plist [Click for support]

        [not loaded]    com.logmein.logmeingui.plist [Click for support]

        [not loaded]    com.logmein.logmeinguiagent.plist [Click for support]

        [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]

        [unknown]    com.oracle.java.Java-Updater.plist [Click for support]

        [running]    com.webroot.WRMacApp.plist [Click for support]

        [not loaded]    Swapper.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [not loaded]    com.logmein.logmeinblanker.plist [Click for support]

        [not loaded]    com.logmein.logmeinserver.plist [Click for support]

        [loaded]    com.logmein.raupdate.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [unknown]    com.oracle.java.Helper-Tool.plist [Click for support]

        [running]    com.starfield.backupservice.plist [Click for support]

        [running]    com.webroot.security.mac.plist [Click for support]

        [running]    com.webroot.webfilter.mac.plist [Click for support]

        [not loaded]    PPPMonitord.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [running]    com.akamai.single-user-client.plist [Click for support]

        [failed]    com.apple.SafariBookmarksSyncer.plist

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

        [failed]    com.kodak.KODAK AiO Firmware Updater.plist [Click for support]

        [loaded]    com.kodak.KODAK AiO Software Updater.plist [Click for support]

        [running]    com.nchsoftware.inventoria.agent.plist [Click for support]

        [running]    com.seagate.mediasync.plist [Click for support]

        [running]    ws.agile.1PasswordAgent.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        uHD-Agent    UNKNOWN  (missing value)

        DEVONthink Personal Sorter    UNKNOWN  (missing value)

        GrowlHelperApp    Application  (/Users/[redacted]/Library/PreferencePanes/Growl.prefPane/Contents/Resources/Gr owlHelperApp.app)

        AdobeResourceSynchronizer    Application  (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        iTunesHelper    UNKNOWN  (missing value)

        workspaceupdate    Application  (/Applications/Workspace/workspaceupdate.app)

        Splashtop Streamer    Application  (/Applications/Splashtop Streamer.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)

        apple-scc-20131123-201049    UNKNOWN  (missing value)

        Alfred 2    UNKNOWN  (missing value)

        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

     

    Internet Plug-ins: ℹ️

        LogMeInSafari64: Version: 1.0.586 [Click for support]

        Google Earth Web Plug-in: Version: 6.0 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]

        OVSHelper: Version: 1.1 [Click for support]

        npwebroot: Version: 2.0.15 [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        LogMeIn: Version: 1.0.586 [Click for support]

        DivXBrowserPlugin: Version: 2.1 [Click for support]

        Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        LogMeInSafari32: Version: 1.0.586 [Click for support]

        CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 [Click for support]

        iPhotoPhotocast: Version: 7.0 - SDK 10.8

        QuickTime Plugin: Version: 7.7.3

        SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]

     

    User internet Plug-ins: ℹ️

        BlueStacks Install Detector: Version: Unknown

        WbeTools64_14: Version: 1.0.23.53 © 2013 - SDK 10.6 [Click for support]

        BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]

        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

        fileEditTool64_15: Version: 1.0.35.65 © 2013 - SDK 10.6 [Click for support]

     

    Safari Extensions: ℹ️

        Add To Amazon Wish List

        Pin It Button

        Evernote Web Clipper

        webfilter

        DivX Plus Web Player HTML5 <video>

        1Password

        Clip to DEVONthink

        Translate

     

    3rd Party Preference Panes: ℹ️

        Akamai NetSession Preferences  [Click for support]

        BrowserPlus  [Click for support]

        Citrix ShareFile Sync  [Click for support]

        DivX  [Click for support]

        Flash Player  [Click for support]

        Flip4Mac WMV  [Click for support]

        Growl  [Click for support]

        Paragon NTFS for Mac ® OS X  [Click for support]

        Tuxera NTFS  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 998.97 GB Disk used: 786.60 GB

        Destinations:

            Data [Network]

            Total size: 3.00 TB

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 998.97 GB X 3)

     

    Top Processes by CPU: ℹ️

            55%    accountsd

            34%    nsurlsessiond(2)

            18%    WSDaemon

            12%    securityd

            10%    Mail

     

    Top Processes by Memory: ℹ️

        1.42 GB    com.apple.WebKit.WebContent(16)

        1.05 GB    kernel_task

        172 MB    Mail

        131 MB    Photos

        106 MB    mdworker(11)

     

    Virtual Memory Information: ℹ️

        24 MB    Free RAM

        7.97 GB    Used RAM

        1.66 GB    Swap Used

     

    Diagnostics Information: ℹ️

        Jul 21, 2015, 08:05:51 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/2BUA8C4S2C.com.agilebits.onepa ssword4-helper_2015-07-21-200551_[redacted].crash

        Jul 21, 2015, 06:16:14 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ShareMessages_2015-07-21-18161 4_[redacted].crash

        Jul 21, 2015, 04:08:21 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-07-21-160821_[reda cted].crash

        Jul 21, 2015, 11:47:27 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AiOFirmwareUpdater_2015-07-21- 114727_[redacted].crash

        Jul 21, 2015, 10:50:04 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AiOFirmwareUpdater_2015-07-21- 105004_[redacted].crash

  • by LarryHN,

    LarryHN LarryHN Jul 21, 2015 10:44 PM in response to GoUFGators
    Level 10 (85,054 points)
    Photos for Mac
    Jul 21, 2015 10:44 PM in response to GoUFGators

    1 - get rid of WebRoot - you do not need antivirus on a Mac and they kill performance and cause other problems

     

    2 - where is your Photos library? If on an external drive what format is it and how is it connected?

     

    3 - are you using LogMeIn?

     

    LN

  • by GoUFGators,

    GoUFGators GoUFGators Jul 22, 2015 6:12 AM in response to LarryHN
    Level 1 (0 points)
    Jul 22, 2015 6:12 AM in response to LarryHN

    Photos is not on external drive; located in my Apps folder on main drive and is 65MB.

    Deleted Webroot; can also delete LogMeIn

     

    Anything else?  Still incredibly slow.  Does it help to divide up Photo app into different libraries, like maybe by years, in order to have it load and run faster?

  • by Old Toad,

    Old Toad Old Toad Jul 22, 2015 9:09 AM in response to GoUFGators
    Level 10 (141,316 points)
    Mac OS X
    Jul 22, 2015 9:09 AM in response to GoUFGators
    Photos is not on external drive; located in my Apps folder on main drive and is 65MB.

    That's your Photos application.  Where is your Photos library located.  By default it should be in your Pictures folder.  Is it?

  • by GoUFGators,

    GoUFGators GoUFGators Jul 22, 2015 9:12 AM in response to Old Toad
    Level 1 (0 points)
    Jul 22, 2015 9:12 AM in response to Old Toad

    Yes, it is.

  • by Old Toad,

    Old Toad Old Toad Jul 22, 2015 11:00 AM in response to GoUFGators
    Level 10 (141,316 points)
    Mac OS X
    Jul 22, 2015 11:00 AM in response to GoUFGators

    First reboot.  That will clear out old cache and temp files and should help.  IMO it's helpful to reboot frequently. Then get rid of the anitvirus software as Larry suggested. Do a Google search for "uninstall WebRoot Mac" to get links to several sites discussing how to do that.

  • by Saranell,

    Saranell Saranell Jul 25, 2015 12:54 PM in response to Old Toad
    Level 1 (0 points)
    Jul 25, 2015 12:54 PM in response to Old Toad

    Dear Old Toad,

    Please help if you can. New Photos app is running really slowly. Here's the info and the report. Thank you for your help.

     

    OS 10.10.4

    mid-2013 MacBook Pro

     

    Problem description:

    Photos runs very slowly.

     

    EtreCheck version: 2.2 (132)

    Report generated 7/25/15, 1:45 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    The following internal tasks failed to complete:

    /usr/bin/find /Library/Application Support -iname *.kext

     

    Hardware Information: ℹ️

        MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

        MacBook Pro - model: MacBookPro9,2

        1 2.9 GHz Intel Core i7 CPU: 2-core

        8 GB RAM Upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 416 - SN = 9G235138BD3MB

     

    Video Information: ℹ️

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software: ℹ️

        OS X 10.10.4 (14E46) - Time since boot: 0:16:42

     

    Disk Information: ℹ️

        APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 748.93 GB (478.37 GB free)

                Core Storage: disk0s2 749.30 GB Online

     

        HL-DT-ST DVDRW  GS41N 

     

    USB Information: ℹ️

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Problem System Launch Agents: ℹ️

        [killed]    com.apple.accountsd.plist

        [killed]    com.apple.AirPlayUIAgent.plist

        [killed]    com.apple.bird.plist

        [killed]    com.apple.CallHistoryPluginHelper.plist

        [killed]    com.apple.CallHistorySyncHelper.plist

        [killed]    com.apple.cloudd.plist

        [killed]    com.apple.cmfsyncagent.plist

        [killed]    com.apple.coreservices.appleid.authentication.plist

        [killed]    com.apple.Maps.pushdaemon.plist

        [killed]    com.apple.nsurlsessiond.plist

        [killed]    com.apple.pluginkit.pkd.plist

        [killed]    com.apple.SafariCloudHistoryPushAgent.plist

        [killed]    com.apple.scopedbookmarkagent.xpc.plist

        [killed]    com.apple.secd.plist

        [killed]    com.apple.security.cloudkeychainproxy.plist

        [killed]    com.apple.telephonyutilities.callservicesd.plist

        16 processes killed due to memory pressure

     

    Problem System Launch Daemons: ℹ️

        [killed]    com.apple.cache_delete.plist

        [killed]    com.apple.coresymbolicationd.plist

        [killed]    com.apple.ctkd.plist

        [killed]    com.apple.diagnosticd.plist

        [killed]    com.apple.icloud.findmydeviced.plist

        [killed]    com.apple.ifdreader.plist

        [killed]    com.apple.nehelper.plist

        [killed]    com.apple.nsurlsessiond.plist

        [killed]    com.apple.sandboxd.plist

        [killed]    com.apple.softwareupdated.plist

        [killed]    com.apple.tccd.system.plist

        [killed]    com.apple.wdhelper.plist

        12 processes killed due to memory pressure

     

    Launch Agents: ℹ️

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [running]    com.mlbam.nexdef.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ℹ️

        JavaAppletPlugin: Version: Java 8 Update 45 Check version

        FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

        GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        iPhotoPhotocast: Version: 7.0

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Java  [Click for support]

     

    Time Machine: ℹ️

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 748.93 GB Disk used: 270.56 GB

        Destinations:

            Home Computer [Local]

            Total size: 299.58 GB

            Total number of backups: 2

            Oldest backup: 2015-05-31 19:24:17 +0000

            Last backup: 2015-06-26 12:45:30 +0000

            Size of backup disk: Too small

                Backup size 299.58 GB < (Disk used 270.56 GB X 3)

     

    Top Processes by CPU: ℹ️

            48%    com.apple.photomodel

             1%    mdworker(2)

             1%    plugin-container

             1%    hidd

             0%    loginwindow

     

    Top Processes by Memory: ℹ️

        4.83 GB    kernel_task

        1.76 GB    com.apple.photomodel

        385 MB    firefox

        41 MB    plugin-container

        33 MB    Photos

     

    Virtual Memory Information: ℹ️

        17 MB    Free RAM

        7.98 GB    Used RAM

        5.06 GB    Swap Used

     

    Diagnostics Information: ℹ️

        Jul 25, 2015, 01:15:59 PM    /Library/Logs/DiagnosticReports/com.apple.photomodel_2015-07-25-131559_[redacte d].cpu_resource.diag [Click for details]

        Jul 25, 2015, 01:08:32 PM    Self test - passed

        Jul 25, 2015, 12:14:41 PM    /Library/Logs/DiagnosticReports/com.apple.photomodel_2015-07-25-121441_[redacte d].cpu_resource.diag [Click for details]

        Jul 25, 2015, 12:08:36 PM    /Library/Logs/DiagnosticReports/com.apple.photomodel_2015-07-25-120836_[redacte d].cpu_resource.diag [Click for details]

  • by Old Toad,

    Old Toad Old Toad Jul 25, 2015 1:18 PM in response to Saranell
    Level 10 (141,316 points)
    Mac OS X
    Jul 25, 2015 1:18 PM in response to Saranell

    Try the following:  boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the disk permissions and the disk.  Reboot normally and check for any improvements.

     

    Also is this something you may have installed and need to uninstall:

     

    [running]    com.mlbam.nexdef.plist [Click for support]

    Read the following and see if it pertains to you: How to Uninstall NexDef on Mac or PC

  • by ajmd30,

    ajmd30 ajmd30 Jul 25, 2015 1:30 PM in response to Old Toad
    Level 1 (0 points)
    Notebooks
    Jul 25, 2015 1:30 PM in response to Old Toad

    Hi Old Toad,

    Could you please look at my stats (posted earlier within this post) for a reason why I can't import pictures and videos? Photos freezes up each time.

    Thank you,

  • by themightyfinger,

    themightyfinger themightyfinger Jul 25, 2015 5:50 PM in response to Old Toad
    Level 1 (4 points)
    Jul 25, 2015 5:50 PM in response to Old Toad

    Hello,

     

    Could you confirm that 4GB of RAM is my only issue as to why Photos runs so slow:

     

    Problem description:

    Photos app running very slow

     

    EtreCheck version: 2.2 (132)

    Report generated 7/25/15, 5:38 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        iMac (21.5-inch, Late 2009) (Technical Specifications)

        iMac - model: iMac10,1

        1 3.06 GHz Intel Core 2 Duo CPU: 2-core

        4 GB RAM Upgradeable

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        NVIDIA GeForce 9400 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software: ℹ️

        OS X 10.10.4 (14E46) - Time since boot: 3 days 0:11:59

     

    Disk Information: ℹ️

        ST3500418ASQ disk0 : (500.11 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 434.00 GB (18.01 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 65.25 GB (15.36 GB free)

     

        OPTIARC DVD RW AD-5680H 

     

    USB Information: ℹ️

        Western Digital My Book 500.11 GB

            EXTERNAL HD (disk1s1) /Volumes/EXTERNAL HD : 500.11 GB (39.63 GB free)

        Apple Inc. Built-in iSight

        Western Digital Ext HDD 1021 2 TB

            EFI (disk3s1) <not mounted> : 210 MB

            Kin Chui's Mac Time Machine (disk3s2) /Volumes/Kin Chui's Mac Time Machine : 1.48 TB (79.09 GB free)

            Nathan's Macbook Air Time Machine (disk3s3) /Volumes/Nathan's Macbook Air Time Machine : 518.47 GB (256.56 GB free)

        Apple Internal Memory Card Reader

        Western Digital Elements 1042 1.5 TB

            Photos (disk2s1) /Volumes/Photos : 1.50 TB (1.31 TB free)

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Configuration files: ℹ️

        /etc/hosts - Count: 88

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Applications/AirParrot.app

        [loaded]    com.squirrels.airparrot.framebuffer (3 - SDK 10.8) [Click for support]

        [loaded]    com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]

     

            /Applications/VMware Horizon View Client.app

        [not loaded]    com.vmware.kext.vmioplug.10.6.5 (10.6.5) [Click for support]

     

            /Library/Extensions

        [not loaded]    foo.tap (1.0) [Click for support]

        [not loaded]    foo.tun (1.0) [Click for support]

     

            /System/Library/Extensions

        [loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.0) [Click for support]

        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.0) [Click for support]

        [not loaded]    com.novatelwireless.driver.3G (3.0.7) [Click for support]

        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (2.0.6) [Click for support]

        [not loaded]    com.option.driver.Option72 (2.15.0) [Click for support]

        [not loaded]    com.option.driver.OptionHS (3.26.0) [Click for support]

        [not loaded]    com.option.driver.OptionMSD (1.21.0) [Click for support]

        [not loaded]    com.option.driver.OptionQC (1.11.0) [Click for support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.1) [Click for support]

        [not loaded]    com.vodafone.driver (3.0.5) [Click for support]

        [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]

        [not loaded]    de.novamedia.driver.NMLGEDriver (3.2.10) [Click for support]

        [not loaded]    de.novamedia.driver.NMSamsung (0.0.2) [Click for support]

        [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Click for support]

        [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Click for support]

     

            /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns

        [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Click for support]

        [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Click for support]

     

            /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

        [not loaded]    com.novatelwireless.driver.3GData (3.0.7) [Click for support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) [Click for support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) [Click for support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.1) [Click for support]

     

            /System/Library/Extensions/Vodafone.kext/Contents/Plugins

        [not loaded]    com.vodafone.driver.Data (3.0.5) [Click for support]

     

    Startup Items: ℹ️

        tap: Path: /Library/StartupItems/tap

        tun: Path: /Library/StartupItems/tun

        Startup items are obsolete in OS X Yosemite

     

    Problem System Launch Agents: ℹ️

        [loaded]    com.paragon.NTFS.trial.plist [Click for support]

        [loaded]    com.paragon.NTFS.upd.plist [Click for support]

     

    Problem System Launch Daemons: ℹ️

        [killed]    com.apple.ctkd.plist

        [killed]    com.apple.nehelper.plist

        [killed]    com.apple.periodic-weekly.plist

        [killed]    com.apple.wdhelper.plist

        4 processes killed due to memory pressure

     

    Launch Agents: ℹ️

        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [not loaded]    com.maintain.CocktailPurgeInactiveMemory.plist [Click for support]

        [loaded]    com.maintain.CocktailSystemEvents.plist [Click for support]

        [running]    com.seagate.SeagateStorageGauge.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.adobe.SwitchBoard.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]

        [not loaded]    com.maintain.CocktailScheduler.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

     

    User Login Items: ℹ️

        smcFanControl    Application  (/Applications/smcFanControl.app)

     

    Internet Plug-ins: ℹ️

        DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Click for support]

        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        Google Earth Web Plug-in: Version: 6.0 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        Flip4Mac WMV Plugin: Version: 2.4.0.11 [Click for support]

        AdobePDFViewerNPAPI: Version: 10.1.9 [Click for support]

        FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        Silverlight: Version: 5.0.61118.0 - SDK 10.6 [Click for support]

        Flash Player: Version: 18.0.0.209 - SDK 10.6 Cannot contact Adobe

        iPhotoPhotocast: Version: 7.0 - SDK 10.8

        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewer: Version: 10.1.9 [Click for support]

        SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Flip4Mac WMV  [Click for support]

        FUSE for OS X (OSXFUSE)  [Click for support]

        MacFUSE  [Click for support]

        Paragon NTFS for Mac ® OS X  [Click for support]

        Perian  [Click for support]

     

    Time Machine: ℹ️

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 434.00 GB Disk used: 415.99 GB

        Destinations:

            2TB HD [Local]

            Total size: 1.48 TB

            Total number of backups: 117

            Oldest backup: 2012-03-06 20:47:29 +0000

            Last backup: 2015-07-22 08:27:05 +0000

            Size of backup disk: Excellent

                Backup size 1.48 TB > (Disk size 434.00 GB X 3)

     

    Top Processes by CPU: ℹ️

            71%    Photos

            52%    WindowServer

            30%    com.apple.photomodel

             8%    photolibraryd

             5%    cloudphotosd

     

    Top Processes by Memory: ℹ️

        582 MB    Photos

        551 MB    kernel_task

        242 MB    com.apple.WebKit.WebContent(3)

        127 MB    mdworker(16)

        70 MB    photolibraryd

     

    Virtual Memory Information: ℹ️

        49 MB    Free RAM

        3.95 GB    Used RAM

        23 MB    Swap Used

     

    Diagnostics Information: ℹ️

        Jul 25, 2015, 05:03:27 PM    /Library/Logs/DiagnosticReports/cloudd_2015-07-25-170327_[redacted].crash

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