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All replies
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Helpful answers
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Jul 27, 2015 8:50 AM in response to Allan Eckertby Old Toad,Allan EckertJul 26, 2015 7:44 PM
Re: Why is the new Photos app so slow on my Mac?in response to Shannon864You really should not hijack someone else thread
Actually Shannon864 is the originator of this topic. Were you addressing emanwine?
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Jul 27, 2015 8:58 AM in response to Saranellby Old Toad,Thank you Old Toad. I did both those things
What two things. I don't see where I replied to you before in this topic. If you're referring to a post I directed at another user in this topic you have to spell out what you tried so we're all on the same page.
Even better always start your own topic where you can spell out your problems and get undivided attention.l
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Jul 27, 2015 9:05 AM in response to Old Toadby ajmd30,Thank you for your time Old Toad. You were my last hope to resolving this issue.
Image Capture has given me some piece of mind as all 6k pics from my last successful import has been saved to Photos.
My last video import was 7/3/15. Anyone have suggestions for a work around? I have been emailing myself videos from my iPhone and downloading to my Mac.
Thanx in advance,
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Jul 27, 2015 9:35 AM in response to ajmd30by Old Toad,anyone have suggestions for a work around?
Try the following:
1 - launch the Terminal application.
2 - copy and paste the following command into the Terminal window followed buy the Retrun or Enter key:
sudo /usr/libexec/xpchelper --rebuild-cache
This just forces the recreation of "com.apple.xpchelper.cache".
3 - you'll be asked to enter your Admin password.
4 - reboot your Mac and try again.
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Jul 28, 2015 12:46 PM in response to Old Toadby viviansoho,Old Toad, you seem to be the person to ask. I'm not running any other programs and yet my computer is heated up when I use Photos, and the program is running slow. Any advice would be great!
Problem description:
I think Apple Photos is slowing everything on my computer down. Computer is also very hot
EtreCheck version: 2.2 (132)
Report generated 7/28/15, 3:29 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.7 GHz Intel Core i7 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 432 - SN = W01256F30D3BA
Intel HD Graphics 3000
Color LCD 1280 x 800
OS X 10.10.3 (14D136) - Time since boot: 2 days 5:30:43
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (50.18 GB free)
MATSHITADVD-R UJ-898
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Kingston DataTraveler 2.0 62.93 GB
KINGSTON (disk1s1) /Volumes/KINGSTON : 62.93 GB (44.85 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 23
Anywhere
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
[not loaded] com.roxio.TDIXController (1.7) [Click for support]
/System/Library/Extensions
[not loaded] com.markspace.missingsync.palmos.classicseize (1) [Click for support]
[not loaded] com.paceap.kext.pacesupport.master (5.5.1) [Click for support]
[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) [Click for support]
[not loaded] com.wacom.kext.pentablet (5.2.1) [Click for support]
[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.9) [Click for support]
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.9) [Click for support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.5.1) [Click for support]
[not loaded] com.paceap.kext.pacesupport.panther (5.5.1) [Click for support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.5.1) [Click for support]
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
HPlaserjet Trap Monitor: Path: /Library/StartupItems/HPlaserjet Trap Monitor
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
MissingSyncMounting: Path: /Library/StartupItems/MissingSyncMounting
PACESupport: Path: /Library/StartupItems/PACESupport
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.rcd.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
12 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.awdd.plist
[killed] com.apple.cache_delete.plist
[killed] com.apple.coresymbolicationd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.diagnosticd.plist
[killed] com.apple.GSSCred.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.iconservices.iconservicesd.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.installd.plist
[killed] com.apple.MobileFileIntegrity.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
19 processes killed due to memory pressure
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.canon.SPPHelper.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.hp.help.tocgenerator.plist [Click for support]
[running] com.wacom.pentablet.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
[loaded] com.cloudpath.maccmd.plist [Click for support]
[failed] com.filemaker.fms.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[failed] com.wdc.WDDMservice.plist [Click for support]
[failed] com.WesternDigital.WDSmartWareD.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
[failed] PACESupport.plist [Click for support]
[failed] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.pia.pia_manager.plist [Click for support]
[failed] ws.agile.1PasswordAgent.plist [Click for support]
Flux Application (/Applications/Flux.app)
Day One Application Hidden (/Applications/Day One.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
CNQL1213_ButtonManager application Hidden (/Library/CFMSupport/CNQL1213_ButtonManager.app)
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
nplastpass: Version: 2.0.11 [Click for support]
WacomNetscape: Version: 1.1.0-4 [Click for support]
Default Browser: Version: 600 - SDK 10.10
WacomSafari: Version: 1.1.0-4 [Click for support]
SELPHY Photo Print Plugin: Version: 1.0.0.2 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
eMusic: Version: Unknown [Click for support]
JavaAppletPlugin: Version: Java 7 Update 51 Check version
LastPass
GoPhoto.it
3rd Party Preference Panes: ℹ️
Box Sync [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 449.07 GB
Destinations:
Elements [Local]
Total size: 2.00 TB
Total number of backups: 55
Oldest backup: 2013-10-05 02:46:29 +0000
Last backup: 2015-07-28 12:04:34 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
11% Photos
6% WindowServer
5% cloudd
2% photolibraryd
1% Google Chrome Helper(16)
586 MB Google Chrome Helper(16)
537 MB Photos
470 MB kernel_task
102 MB cloudphotosd
78 MB Google Chrome
Virtual Memory Information: ℹ️
27 MB Free RAM
3.97 GB Used RAM
233 MB Swap Used
Jul 28, 2015, 02:06:26 PM /Library/Logs/DiagnosticReports/Photos_2015-07-28-140626_[redacted].cpu_resourc e.diag [Click for details]
Jul 28, 2015, 01:03:19 PM /Library/Logs/DiagnosticReports/com.apple.photos.VideoConversionService_2015-07 -28-130319_[redacted].cpu_resource.diag [Click for details]
Jul 28, 2015, 12:40:24 PM /Library/Logs/DiagnosticReports/Photos_2015-07-28-124024_[redacted].cpu_resourc e.diag [Click for details]
Jul 28, 2015, 12:16:22 PM /Library/Logs/DiagnosticReports/Photos_2015-07-28-121622_[redacted].hang
Jul 28, 2015, 12:09:31 PM /Library/Logs/DiagnosticReports/com.apple.photos.VideoConversionService_2015-07 -28-120931_[redacted].cpu_resource.diag [Click for details]
Jul 28, 2015, 11:38:31 AM /Library/Logs/DiagnosticReports/Photos_2015-07-28-113831_[redacted].hang
Jul 28, 2015, 11:23:52 AM /Library/Logs/DiagnosticReports/Photos_2015-07-28-112352_[redacted].hang
Jul 28, 2015, 11:12:12 AM /Library/Logs/DiagnosticReports/com.apple.photos.VideoConversionService_2015-07 -28-111212_[redacted].cpu_resource.diag [Click for details]
Jul 28, 2015, 10:50:05 AM /Library/Logs/DiagnosticReports/com.apple.photos.VideoConversionService_2015-07 -28-105005_[redacted].cpu_resource.diag [Click for details]
Jul 28, 2015, 10:49:35 AM /Library/Logs/DiagnosticReports/Photos_2015-07-28-104935_[redacted].cpu_resourc e.diag [Click for details]
Jul 28, 2015, 10:40:33 AM /Library/Logs/DiagnosticReports/soagent_2015-07-28-104033_[redacted].cpu_resour ce.diag [Click for details]
Jul 28, 2015, 10:03:26 AM /Library/Logs/DiagnosticReports/Photos_2015-07-28-100326_[redacted].hang
Jul 28, 2015, 10:01:01 AM /Library/Logs/DiagnosticReports/Photos_2015-07-28-100101_[redacted].hang
Jul 27, 2015, 10:05:52 PM /Library/Logs/DiagnosticReports/accountsd_2015-07-27-220552_[redacted].crash
Jul 27, 2015, 10:05:39 PM /Library/Logs/DiagnosticReports/networkd_2015-07-27-220539_[redacted].crash
Jul 27, 2015, 08:40:12 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2014_2015-07-27-204012_[redacted].cpu_resource.diag [Click for details]
Jul 27, 2015, 12:46:33 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2014_2015-07-27-124633_[redacted].hang
Jul 27, 2015, 12:46:32 PM /Library/Logs/DiagnosticReports/Photos_2015-07-27-124632_[redacted].hang
Jul 26, 2015, 08:44:58 PM /Library/Logs/DiagnosticReports/Adobe Lightroom_2015-07-26-204458_[redacted].hang
Jul 26, 2015, 04:31:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-07-26-163120_[reda cted].crash
Jul 26, 2015, 02:39:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-07-26-143926_[reda cted].crash
Jul 26, 2015, 12:53:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-07-26-125359_[reda cted].crash
Jul 26, 2015, 12:40:48 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-07-26-124048_[reda cted].crash
Jul 26, 2015, 12:22:02 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-07-26-122202_[reda cted].crash
Jul 26, 2015, 09:46:37 AM Self test - passed
Jul 26, 2015, 12:14:12 AM /Library/Logs/DiagnosticReports/Photos_2015-07-26-001412_[redacted].hang
Jul 25, 2015, 11:48:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-07-25-234852_[reda cted].crash
Jul 25, 2015, 05:11:25 PM /Library/Logs/DiagnosticReports/Google Chrome_2015-07-25-171125_[redacted].hang
Jul 25, 2015, 05:06:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-07-25-170617_[reda cted].crash
Jul 25, 2015, 03:43:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/pia_tray_2015-07-25-154340_[re dacted].crash
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Jul 28, 2015 12:58 PM in response to viviansohoby Old Toad,To make helping you much easier start a new topic and include details the problems you're having with Photos, i.e. launching, searching, editing, when the spinning wheel appears, etc.
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Aug 3, 2015 2:31 PM in response to Old Toadby SCHUTZ65,Old Toad, the issue with me goes like this. When the photos app is open, everything is slowly and it runs slowly. On my Mac, which is older the iPhoto now disappeared and the white circle with the line appeares when I search for it. Photo Booth as well. I have LOTS of pictures. Probably 10,000.
I also have a newer MacBook Air. When I updated my OS on that, I have BOTH iPhoto and the new Photos APP. Why is it there and not on my Mac?
Problem description:
New Photos app is slow and slowing everything else down.
EtreCheck version: 2.3 (135)
Report generated 8/3/15, 5:19 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
iMac (27-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: (What does this mean?)
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440
System Software: (What does this mean?)
OS X 10.10.4 (14E46) - Time since boot: about 3 hours
Disk Information: (What does this mean?)
APPLE HDD HUA722010CLA330 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (237.67 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N ()
USB Information: (What does this mean?)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. Built-in iSight
Seagate Backup+ Desk 2 TB
EFI (disk1s1) <not mounted> : 210 MB
Seagate Backup Plus Drive (disk1s2) /Volumes/Seagate Backup Plus Drive : 2.00 TB (686.88 GB free)
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Problem System Launch Agents: (What does this mean?)
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
9 processes killed due to memory pressure
Problem System Launch Daemons: (What does this mean?)
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
[killed] org.cups.cupsd.plist
10 processes killed due to memory pressure
Launch Agents: (What does this mean?)
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.flipvideo.FlipShare.AutoRun.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[loaded] com.sonos.smbbump.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[failed] Kuklorest.download.plist [Click for support] [Click for details]
[loaded] Kuklorest.ltvbit.plist [Click for support]
[loaded] Kuklorest.update.plist [Click for support]
[loaded] Manroling.update.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
iTunesHelper UNKNOWN (missing value)
SafeEyes UNKNOWN (missing value)
System Events Application (/System/Library/CoreServices/System Events.app)
AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)
WePrint Server UNKNOWN (missing value)
Monitor UNKNOWN Hidden (missing value)
Dropbox UNKNOWN (missing value)
ElementsAutoAnalyzer UNKNOWN (missing value)
Mail Application (/Applications/Mail.app)
iBoardHelper UNKNOWN Hidden (missing value)
Spotify Application Hidden (/Applications/Spotify.app)
HP Scheduler Application Hidden (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
BlackBerry Device Manager Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: (What does this mean?)
ToontownBundleManager: Version: Unknown [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.2.6 [Click for support]
NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 [Click for support]
Musicnotes: Version: 1.17.0 [Click for support]
Silverlight: Version: 4.0.60531.0 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
GarminGpsControl: Version: 2.9.3.0 Release [Click for support]
User internet Plug-ins: (What does this mean?)
BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]
fbplugin_1_0_1: Version: Unknown [Click for support]
Safari Extensions: (What does this mean?)
Kuklorest
3rd Party Preference Panes: (What does this mean?)
3ivx MPEG-4 [Click for support]
BrowserPlus [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Perian [Click for support]
Time Machine: (What does this mean?)
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 761.67 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 2.00 TB
Total number of backups: 136
Oldest backup: 2012-12-23 23:39:14 +0000
Last backup: 2015-08-03 17:37:55 +0000
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 761.67 GB X 3)
Top Processes by CPU: (What does this mean?)
7% cloudphotosd
3% WindowServer
1% AppleSpell(5)
1% syslogd
1% mds
Top Processes by Memory: (What does this mean?)
516 MB kernel_task
205 MB cloudphotosd
139 MB Photos
86 MB com.apple.WebKit.WebContent(2)
16 MB mdworker(11)
Virtual Memory Information: (What does this mean?)
4 MB Free RAM
4.00 GB Used RAM (217 MB Cached)
20.95 GB Swap Used
Diagnostics Information: (What does this mean?)
Aug 3, 2015, 05:04:19 PM ~/Library/Logs/DiagnosticReports/AppYM_2015-08-03-170419_[redacted].crash
Aug 3, 2015, 05:01:20 PM ~/Library/Logs/DiagnosticReports/com.apple.qtkitserver_2015-08-03-170120_[redac ted].crash
Aug 3, 2015, 01:53:29 PM /Library/Logs/DiagnosticReports/cloudphotosd_2015-08-03-135329_[redacted].cpu_r esource.diag [Click for details]
Aug 3, 2015, 01:45:51 PM Self test - passed
Aug 3, 2015, 01:45:11 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-08-03-134511_[ redacted].crash
Aug 2, 2015, 08:09:50 AM ~/Library/Logs/DiagnosticReports/com.apple.qtkitserver_2015-08-02-080950_[redac ted].crash
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Aug 3, 2015 3:42 PM in response to SCHUTZ65by Old Toad,I also have a newer MacBook Air. When I updated my OS on that, I have BOTH iPhoto and the new Photos APP. Why is it there and not on my Mac?
I have no idea because I don't know what you have on those Macs before you upgraded to Yosemite. The MacBook Air was probably new enough that you were able to update iPhoto to the 9.5.1 and then to 9.6.1.
As for the memory issues there's nothing obvious to me in the report. I suggest you run Etrecheck while using iPhoto and it's running slow. Also run Activity Monitor and check the memory usage during that same time.
Have you tried creating a test library, run it and see if the slowness is still present?
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Aug 3, 2015 4:27 PM in response to Old Toadby Sarah St. Pete,Hi there! Exact same problem. Here's the EtreCheck info. I just switched to a Mac after using a Dell for years so I'm still a little confused. I can read, but please be gentle!
EtreCheck version: 2.3 (135)
Report generated 8/3/15, 7:21 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, 13-inch, Mid 2014) (Technical Specifications)
MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 31 - SN = D865022T57GFT5YA2
Video Information: (What does this mean?)
Intel Iris
Color LCD 2560 x 1600
System Software: (What does this mean?)
OS X 10.10.4 (14E46) - Time since boot: about one hour
Disk Information: (What does this mean?)
APPLE SSD SM0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.14 GB (47.91 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: (What does this mean?)
Apple Internal Memory Card Reader
Apple Inc. iPhone
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Logitech USB Receiver
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Stickies Application (/Applications/Stickies.app)
Google Drive Application (/Applications/Google Drive.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: (What does this mean?)
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
User internet Plug-ins: (What does this mean?)
ZoomUsPlugIn: Version: 3.5.9172.0212 - SDK 10.10 [Click for support]
3rd Party Preference Panes: (What does this mean?)
None
Time Machine: (What does this mean?)
Time Machine not configured!
Top Processes by CPU: (What does this mean?)
4% WindowServer
3% fontd
1% cloudd
1% Google Chrome Helper(10)
1% Google Chrome
Top Processes by Memory: (What does this mean?)
1.89 GB Google Chrome Helper(10)
683 MB kernel_task
336 MB Photos
246 MB Google Chrome
156 MB Google Drive
Virtual Memory Information: (What does this mean?)
86 MB Free RAM
7.92 GB Used RAM (2.27 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Aug 3, 2015, 06:20:44 PM Self test - passed
-
Aug 4, 2015 1:58 AM in response to Sarah St. Peteby playingwithwords@me.com,Old Toad, I'd appreciate it if you could have a look at mine as well. As soon as I open Photos, the whole system chugs along, sometimes you can't even use it for 4-5 minutes at a time?
Problem description:
New Photos app for Yosematie slows entire system to the point it is unuseable.
EtreCheck version: 2.2 (132)
Report generated 8/4/15, 4:56 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
iMac (27-inch, Late 2009) (Technical Specifications)
iMac - model: iMac11,1
1 2.66 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
4 GB DDR3 1067 MHz ok
BANK 1/DIMM1
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 2560 x 1440
LED Cinema Display 1920 x 1200
OS X 10.10.4 (14E46) - Time since boot: 0:5:29
ST1000DM003-1ER162 disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
Macintosh OS (disk1s2) /Volumes/Macintosh OS : 999.35 GB (602.80 GB free)
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
OWC Mercury Electra 3G SSD disk0 : (120.03 GB)
EFI (disk0s1) <not mounted> : 210 MB
Mac OS Yosemite (disk0s2) / : 119.17 GB (51.81 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Seagate Desktop 2 TB
EFI (disk2s1) <not mounted> : 210 MB
Time Machine Backups (disk2s2) /Volumes/Time Machine Backups : 2.00 TB (252.82 GB free)
Seagate Portable 1 TB
EFI (disk4s1) <not mounted> : 210 MB
Media (disk4s2) /Volumes/Media : 999.86 GB (604.78 GB free)
Western Digital My Passport 0820 1 TB
EFI (disk3s1) <not mounted> : 210 MB
[redacted] (disk3s2) /Volumes/PWW : 999.83 GB (951.44 GB free)
Western Digital My Passport 0820 1 TB
EFI (disk5s1) <not mounted> : 210 MB
The Bulletin (disk5s2) /Volumes/The Bulletin : 999.83 GB (978.82 GB free)
Apple Inc. Apple LED Cinema Display
Apple Inc. Display Audio
Apple Inc. Display iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Mac App Store and identified developers
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]
Jaksta: Path: /Library/StartupItems/Jaksta
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[failed] com.apple.systemstatsd.plist [Click for details]
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.bittorrent.BitTorrent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[running] com.pia.pia_manager.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
Got Mail? Application Hidden (/Volumes/Macintosh OS/Applications/Got Mail?.app)
SMARTReporter Application Hidden (/Volumes/Macintosh OS/Applications/SMARTReporter.app)
Dropbox Application (/Applications/Dropbox.app)
Box Sync Application (/Applications/Box Sync.app)
Android File Transfer Agent Application (/Volumes/Macintosh OS/Users/Blair/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Spotify Application Hidden (/Applications/Spotify.app)
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 31 Check version
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
Default Browser: Version: 600 - SDK 10.10
WbeTools64_14: Version: 1.0.23.53 © 2013 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
fileEditTool64_15: Version: 1.0.35.65 © 2013 - SDK 10.6 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
EcammAudioLoader: Version: 1.0.4 - SDK 10.10 [Click for support]
CallRecorder: Version: v2.5.18 - SDK 10.10 [Click for support]
3rd Party Preference Panes: ℹ️
Java [Click for support]
MagicMenu [Click for support]
MagicPrefs [Click for support]
Perian [Click for support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
The Bulletin: Disk size: 999.83 GB Disk used: 21.00 GB
Mac OS Yosemite: Disk size: 119.17 GB Disk used: 67.36 GB
PWW: Disk size: 999.83 GB Disk used: 48.39 GB
Destinations:
Time Machine Backups [Local]
Total size: 2.00 TB
Total number of backups: 81
Oldest backup: 2014-11-01 05:41:17 +0000
Last backup: 2015-08-04 08:02:15 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 136.75 GB X 3)
16% mdworker(9)
15% mds_stores
6% mds
3% Google Chrome Helper(9)
2% fontd
1.25 GB Google Chrome Helper(9)
959 MB kernel_task
442 MB Finder
344 MB Spotify Helper(2)
279 MB mds_stores
Virtual Memory Information: ℹ️
10.00 GB Free RAM
6.08 GB Used RAM
0 B Swap Used
Aug 4, 2015, 04:50:17 AM Self test - passed
Aug 4, 2015, 02:16:54 AM /Library/Logs/DiagnosticReports/deleted_2015-08-04-021654_[redacted].crash
Aug 2, 2015, 10:14:22 PM /Volumes/Macintosh OS/Users/Blair/Library/Logs/DiagnosticReports/Adobe InDesign CC 2014_2015-08-02-221422_[redacted].crash
-
Aug 4, 2015 8:18 AM in response to Shannon864by ileftmyhat,Im having the same problem. Old Toad could you please provide any insight. The following is my report:
Problem description:
Photos app super slow nonresponsive
EtreCheck version: 2.3 (135)
Report generated 8/4/15, 10:20 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (15-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 345 - SN = D86104100SRDGDLA0
Video Information: (What does this mean?)
Intel HD Graphics 3000
AMD Radeon HD 6490M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: (What does this mean?)
OS X 10.10.4 (14E46) - Time since boot: less than an hour
Disk Information: (What does this mean?)
OWC Mercury Electra 6G SSD disk0 : (960.2 GB) (Solid State - TRIM: No)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 959.85 GB (415.98 GB free)
MATSHITADVD-R UJ-898 ()
USB Information: (What does this mean?)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. iPhone
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Click for support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
Launch Agents: (What does this mean?)
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.flipvideo.FlipShare.AutoRun.plist [Click for support]
[loaded] com.hp.help.tocgenerator.plist [Click for support]
[failed] com.logmein.LMILaunchAgentFixer.plist [Click for support] [Click for details]
[running] com.logmein.logmeingui.plist [Click for support]
[running] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.flipvideo.FlipShareServer.launchd.plist [Click for support]
[running] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper UNKNOWN Hidden (missing value)
Caffeine 2 UNKNOWN (missing value)
Caffeine Application (/Applications/Caffeine.app)
Skype UNKNOWN (missing value)
LMILaunchAgentFixer Application (/Library/Application Support/LogMeIn/LMILaunchAgentFixer.app)
Adobe Bridge CS5 Application Hidden (/Applications/Adobe Bridge CS5/Adobe Bridge CS5.app)
Internet Plug-ins: (What does this mean?)
LogMeInSafari64: Version: 1.0.730 [Click for support]
Google Earth Web Plug-in: Version: 5.2 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SlingPlayer: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
LogMeIn: Version: 1.0.730 [Click for support]
Silverlight: Version: 3.0.50106.0 [Click for support]
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
LogMeInSafari32: Version: 1.0.730 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Growl [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 959.85 GB Disk used: 543.88 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 139
Oldest backup: 2012-01-03 08:48:48 +0000
Last backup: 2015-08-04 12:18:03 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 543.88 GB X 3)
Top Processes by CPU: (What does this mean?)
7% mdworker(12)
6% WindowServer
2% fontd
0% taskgated
0% LogMeIn
Top Processes by Memory: (What does this mean?)
995 MB kernel_task
573 MB Photos
328 MB photolibraryd
246 MB Google Chrome Helper(2)
213 MB com.apple.MediaLibraryService
Virtual Memory Information: (What does this mean?)
11.00 GB Free RAM
5.36 GB Used RAM (1.67 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Aug 4, 2015, 09:52:56 AM Self test - passed
-
by Old Toad,Aug 4, 2015 9:31 AM in response to playingwithwords@me.com
Old Toad
Aug 4, 2015 9:31 AM
in response to playingwithwords@me.com
Level 10 (141,591 points)
Mac OS XYou've also installed some very serious malware:
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
Follow my instructions above regarding uninstalling CMM2 and confirming that you've got all of the files. Reboot and try again.
Also where is you library located? If it's on an external HD how is that HD formatted?
You might want to reconsider using Chrome as your browser after reading this: Google Chrome Listening In To Your Room Shows The Importance Of Privacy Defense In Depth.
Google is known to "phone home" with users data as was found out with this new Google Photos service: Google Photos may be free — but there's still a cost.
Just some food for thought.
-
Aug 4, 2015 9:34 AM in response to ileftmyhatby Old Toad,Where is your library located? If on an external HD how is that drive formatted. As a test launch Photos with the Option key held down and create a new, test library. Import some photos and test to see if the same problem persists. Does it?
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Aug 4, 2015 4:46 PM in response to Old Toadby playingwithwords@me.com,OK, I removed the CMM2 from the system, rebooted.... still same problem with the Photos running soooo slooooow (but thanks so much for noticing that the CMM2 had malware attached to it!)
My Library is located on an internal HD, but the system boots from a second SSD. Could this be the problem if the Photos software is on the SSD and the Library is on the other HD??? Otherwise I'm at a loss for what to do.
-
by Allan Eckert,Aug 4, 2015 4:53 PM in response to playingwithwords@me.com
Allan Eckert
Aug 4, 2015 4:53 PM
in response to playingwithwords@me.com
Level 9 (54,050 points)
DesktopsFar more likely that CleanMyMac has so corrupted the system drive that only solution is to erase it and start over again.
It is known to do beside contain all the other malware attached to it.