AirPort Extreme won't connect to Internet

Question

Level 2

160 points

AirPort Extreme won't connect to Internet

HI

i have bought a new Aiport Extreme to replace my Netgear router, and have it connected to my fibre modem.

However, I am unable to get an Internet connection. I have checked the settings against those for the old router, and they are the same (I am using PPPoE), restarted the modem and Airport several times, and have also reset the Airport to factory and started again several times, but to no avail.

can anyone advise please?

best regards

Phil

MacBook Pro, OS X Yosemite (10.10.1)

Posted on May 8, 2015 11:44 PM

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Answer 1

John Galt

Level 10

141,314 points

May 9, 2015 8:41 AM in response to Philip Raby1

Perhaps the Extreme simply isn't working properly. Installing it should be pretty straightforward, and you already performed the reasonable steps required to configure it.

Since it's new, you are entitled to 90 days of complimentary support from Apple. Contact AppleCare using the Contact Us link below right.

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Answer 2

Philip Raby1 Author

Level 2

160 points

May 12, 2015 6:31 AM in response to John Galt

Thanks for your reply. I spent three hours on the phone to Apple. They were helpful but, at the end of the day, couldn't offer a solution. My ISP won't help because it's not a router they supplied.

Any suggests welcome!

Phil

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Answer 3

May 12, 2015 6:44 AM in response to Philip Raby1

Fibre is a tough one for the Apple routers, since they are basically designed to handle DSL and cable modems. We've seen a number of posts similar to this with users having difficulty with fibre.

Your best bet is to bite the bullet and go ahead and use the router that the provider supplies or recommends and set up the AirPort Extreme in Bridge Mode.

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Answer 4

Philip Raby1 Author

Level 2

160 points

May 12, 2015 6:46 AM in response to Bob Timmons

Thanks, Bob, that's a useful reply. I hadn't realised the Airport didn't like fibre connections - I'm surprised.

Would you suggest physically linking it to the existing router or setting it up as a wifi extender in another part of the home? The latter would be more useful to me.

thanks

Phil

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Answer 5

May 12, 2015 7:04 AM in response to Philip Raby1

The AirPort Extreme will need to connect to the router (think of it as a modem, even though it is more than that) supplied by your provider using an Ethernet cable. Connect from a LAN <--> port on the provider's router to the WAN "O" port on the AirPort Extreme.

You could use the AirPort Extreme to extend the network, but it will still need to connect to the provider's router using a permanent, wired Ethernet cable connection. That might mean running an Ethernet cable 3-4 rooms to the location of the AirPort Extreme.

It might be simpler to go ahead and keep the AirPort Extreme near the provider's router and then add another AirPort Extreme or an AirPort Express to wirelessly extend the signal from the AirPort Extreme.

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Answer 6

Philip Raby1 Author

Level 2

160 points

May 12, 2015 8:25 AM in response to Bob Timmons

Thank you again, Bob. I shall try going down that route.

It's annoying that it won't work as expected, especially as the Airport Utility shows a green light on both the internet and the Airport Extreme - so close yet not quite there!

Cheers

Phil

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