Macbook keeps crashing - please help!

Question

Level 1

5 points

Macbook keeps crashing - please help!

Hi,

Ever since yesterday my Macbook keeps crashing - I don't know what is causing it but I get the spinning wheel and most times I have to restart my Mac as it becomes unresponsive not just in the app thats open.

Yesterday I downloaded two zip files from 'Mediafire' (which I do once a week), there were a couple of the usual annoying 'Malware' popups but I just closed them. Then the problem started when I was logged into Mailchimp on my Chrome browser. Since then I have had to restart my Macbook about 5 times.

I am by no means a technical genius when it comes to Macs but I have attached screenshots from my Console for the latest crash - could somebody please look and tell me if theres anything out of the ordinary on there?

I would really appreciate your help on this.

Thanks,

Scott

MacBook Pro (15-inch 2.53 GHz), OS X Mavericks (10.9.5)

Posted on May 9, 2015 7:09 AM

Reply

Answer 1

Best reply

Linc Davis

Level 10

209,547 points

May 9, 2015 8:25 AM in response to scottstreak

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 2

scottstreak Author

Level 1

5 points

May 9, 2015 9:36 AM in response to Linc Davis

Thanks, I use a cloud based backup service so my files should be up to date.

Just so I understand more is there something in the console log I sent thats indicated this 'startup drive failure' you have mentioned? Or are you making an educated guess?

Thanks.

Reply