10.10.3 locking up

Question

pen-helm Author

Level 1

15 points

10.10.3 locking up

Since upgrading to 10.10.3 I am having rather frequent lock-ups. Multiple apps not responding.

I try to reboot and it won't; I have to do multiple force quits of apps to get it to proceed.

(Thanks for reading this.)

iMac with Retina 5K display, OS X Yosemite (10.10), 16 GB RAM

Posted on May 9, 2015 8:38 AM

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Answer 1

Linc Davis

Level 10

209,541 points

May 9, 2015 8:54 AM in response to pen-helm

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 2

pen-helm Author

Level 1

15 points

May 13, 2015 8:17 AM in response to Linc Davis

I haven't been able to catch it locking up. I got up this morning and it was locked up; this is typical. But I don't know which console entries to show you. I will wait for it to lock up while I'm using it, and get back to you.

Reply

Answer 3

pen-helm Author

Level 1

15 points

May 14, 2015 2:03 PM in response to Linc Davis

I hope the following are the correct log entries. If it doesn't look like it, let me know and I will try to catch it again.

------

5/14/15 3:53:53.926 PM warmd[61]: [_bootcachectl_playlist_for_file:3202] Unable to generate playlist for file: 2 No such file or directory

5/14/15 3:53:56.189 PM CoreServicesUIAgent[329]: unexpected message <OS_xpc_error: <error: 0x7fff76ff2c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff76ff2f70> { length = 18, contents = "Connection invalid" }

}>

5/14/15 3:53:56.508 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

5/14/15 3:53:56.522 PM com.apple.iCloudHelper[50231]: objc[50231]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

5/14/15 3:53:56.809 PM com.apple.xpc.launchd[1]: (com.apple.WebKit.WebContent.4195D72B-0B00-417C-AFBC-48E1EF134731[500]) Service exited with abnormal code: 1

5/14/15 3:53:56.942 PM CoreServicesUIAgent[329]: unexpected message <OS_xpc_error: <error: 0x7fff76ff2c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff76ff2f70> { length = 18, contents = "Connection invalid" }

}>

5/14/15 3:53:56.950 PM com.apple.xpc.launchd[1]: (com.apple.WebKit.Networking.2A3A412E-958E-44C9-9B4A-6E5C10BFA3D9[471]) Service exited with abnormal code: 1

5/14/15 3:53:57.078 PM discoveryd[82]: Basic Bonjour,Warn Warning: IPv4 listener multicast send failed en1, 65

5/14/15 3:53:57.483 PM WindowServer[214]: WSGetSurfaceInWindow : Invalid surface 1309946956 for window 82

5/14/15 3:54:02.082 PM com.apple.xpc.launchd[1]: (com.apple.Safari.SearchHelper[702]) Service did not exit 5 seconds after SIGTERM. Sending SIGKILL.

[Stuff related to me killing processes and rebooting omitted]

Step 2:

i saw no .crash, .panic, or .shutdownstall diagnostics dated today.

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Answer 4

Linc Davis

Level 10

209,541 points

May 15, 2015 4:47 PM in response to pen-helm

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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Answer 5

pen-helm Author

Level 1

15 points

May 17, 2015 12:15 PM in response to Linc Davis

Start time: 15:04:26 05/17/15

Revision: 1318

Model Identifier: iMac15,1

System Version: OS X 10.10.3 (14D136)

Kernel Version: Darwin 14.3.0

Time since boot: 2 days 23:08

UID: 502

SerialATA

ST1000LM024 HN-M101MBB

PCI

pci1b21,612

Type: AHCI Controller

Thunderbolt

Rugged THB USB3 (LaCie)

USB

TOURO S (HGST)

ioSafe G3v2 (ASMedia Technology Inc.)

Rugged USB3-FW (LaCie)

USB 2.0 Hub [MTT] (TERMINUS TECHNOLOGY INC.)

SEJIN USB joint Keyboard (Sejin Electron Inc.)

Cruzer (SanDisk Corporation)

Composite Device (Brother International Corporation)

Bluetooth

Apple Wireless Trackpad

Activity

en1: in 588, out 15 (KiB/s)

CPU usage (%)

WindowServer (UID 0): 16.0

System errors (per sec)

ClamXav Sentry (UID 502, error 3): 1518

Periscope Pro (UID 502, error 316): 117

Energy (lifetime)

kernel_task (UID 0): 17.57

WindowServer (UID 88): 8.69

CheckmateAgent (UID 502): 6.36

Energy (sampled)

WindowServer (UID 88): 17.24

kernel_task (UID 0): 16.35

CheckmateAgent (UID 502): 6.38

Memory (MB)

kernel_task (UID 0): 1551

Root crontab

@weekly /usr/local/bin/CMFileScanTool

Font issues: 28

Firewall: On

DNS: 208.67.222.222 (static)

Listeners

cupsd: ipp

launchd: ftp

System caches/logs

3.6 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

HID errors: 2

Kernel log

May 13 11:04:30 ctl_enqueuedata: m_allocpacket_internal(8) failed

May 13 11:04:30 ALF ALERT: sockwall_cntl_releasecachedpath ctl_enqueuedata rts err 12