SamMelone
Level 1 (0 points)

Q: Apps do not load!

Hi guys!

 

Sometimes the Apps on my watch do not load at all, it does`t matter if it is a stock app or a third party app. I have to restart the apple watch app or even my iPhone for it to work again. Has any one had the same experience yet, if so do you have a better solution?

Posted on May 9, 2015 8:36 AM

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SamMelone

Q: Apps do not load!

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  • by sterling r,

    sterling r sterling r May 11, 2015 9:06 AM in response to SamMelone
    Community Specialists
    May 11, 2015 9:06 AM in response to SamMelone

    Hi there SamMelone,

     

    If I understand correctly your apps randomly seem to stop loading and you need to restart your Apple Watch or your iPhone to get them to work correctly. I would next reset the Apple Watch with these steps and test the issue again:

     

    Restart or reset your Apple Watch

    To reset your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, until you see the Apple logo.

     

    If the issue persists I would next reset the Network settings on your iPhone:

     

     

    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

    iOS: Troubleshooting Bluetooth connections 

     

    Let me know how that goes. Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by SamMelone,

    SamMelone SamMelone May 11, 2015 12:29 PM in response to sterling r
    Level 1 (0 points)
    May 11, 2015 12:29 PM in response to sterling r

    Thank you very much for your detailed answer! Already did everything you suggested and it worked! But now i have a follow up question... I read somewhere that if you lose the connection to your iPhone the Watch still works as long as it is in the Same wifi Network as the iPhone. Is that correct? If so how? Doesn't seem to work for me. Thank you in advance!

  • by sterling r,

    sterling r sterling r May 17, 2015 2:33 PM in response to SamMelone
    Community Specialists
    May 17, 2015 2:33 PM in response to SamMelone

    Hey Sam this should answer your questions about the functions that work on your Apple Watch when it loses the bluetooth connection to your phone:

     

    Use Apple Watch without its paired iPhone

    Use Apple Watch without its paired iPhone

    Although you need an iPhone to do most things with Apple Watch, you can still do several things with Apple Watch without having an iPhone in range.

    • Play music from a synced playlist on Apple Watch

    • Use the watch, alarms, timers, and the stopwatch

    • Keep track of your activity (stand, move, exercise) with the Activity Activity icon app

    • Track workouts

    • Display photos from synced photo albums

    • Use Apple Pay to make purchases. See Make purchases with Apple Pay.

    Three Apple Watch screens showing options for using the watch without the companion iPhone nearby: playing music, checking activity progress, and running--screen shows elapsed time of workout.

    Apple Watch uses Bluetooth® wireless technology to connect to its paired iPhone and uses the iPhone for many wireless functions. Apple Watch can’t configure new Wi-Fi networks on its own, but it can connect to Wi-Fi networks you’ve set up on the paired iPhone.

    If your Apple Watch and iPhone are on the same network but aren’t connected by Bluetooth, you can also do the following on Apple Watch without iPhone:

     

    • Send and receive messages using iMessage

    • Send and receive Digital Touch messages

    • Use Siri