fe.he
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Q: My MacBook Pro 13" keeps on randomly restarting

Hello Everyone,

 

I have been a Mac user for the last 20 years and this is my very first own post in an internet forum whatsoever as up to now I could always solve issues by reading through others' posts - but this time no chance so help me out, please :-)

 

Used to run Mavericks when for no apparent reason my MacBook Pro 13" (Late 2011; internal SSD system drive plus internal HDD with user data) over a period of several months the Mac tried to shutdown, particularly while watching movies with an external hard drive. Later on running still Mavericks and but also now after updating to Yosemite (10.10.3.) the Mac restarts, particulary when I am not using the computer. Same phenomenon whether simply leaving it alone, putting it in sleep mode, or leaving it alone but keeping it busy playing music with iTunes, for example.

 

Actually, it seems to be not a "real restart" but some sort of crash because I never here the restart sound when I am around. Furthermore, sometimes after opening the lid of my Mac I can very shortly see the (in my own words) password login field for the current user (as expected) and immediately after that I can see the (in my own words) selection menu for all users with none logged in (as if I the Mac had just started up).

 

I used to think it might be caused by my USB-Hub - Belkin Mobile Hi​Speed USB, 2.0 Hub (7 Ports, active) but it is the same phenomenon whether this or any other USB devices or external screen or power plug are connected or not.

 

Already reset the SMC according to https://support.apple.com/de-de/HT3964 without success.

 

Also, I have come across MacBook Pro Repair Extension Program for Video Issues: https://www.apple.com/support/macbookpro-videoissues/ but Apple told me 13" machines technically cannot be affected by the cause described here.

 

Please take a look at the several Diagnostic Reports collected since March 18, 2015 (small selection only) here: https://www.dropbox.com/s/wwtz1tpzoo876ek/My%20MacBook%20Pro%2013%22%20keeps%20o n%20randomly%20restarting%20LOGS.rtf?dl=… Someone told me according to the logs the problem is caused by the graphic card some way or other. The person suggested to reinstall the whole system but I would prefer not to.

 

Any ideas please!!!???

 

Thanks a lot in advance!

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 9, 2015 9:23 AM

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Q: My MacBook Pro 13" keeps on randomly restarting

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  • Helpful answers

  • by Allan Jones,

    Allan Jones Allan Jones May 9, 2015 9:38 AM in response to fe.he
    Level 8 (35,316 points)
    iPad
    May 9, 2015 9:38 AM in response to fe.he

    I agree that the log entries parallel those of MBPs with failed/failing graphics cards but, like you, was not expecting it in a 13-incher. The list of models in the Apple article are indeed the "usual suspects."

     

    If Apple will not extend the coverage to your computer and if you live in the US, request a "depot repair." Instead of working on the computer in an Apple Store with overnight service, they send the computer to a central refurbishment facility where they go though the comptuer and fix or replace anything they find wrong for a flat fee, excluding cosmetic damage. The last quote I heard for this service was about US$315 plus shipping and applicable local taxes..

     

    The ONLY downside is that it takes about one working week. Not a bad sacrifice to get what will essentially be a new computer inside. Everyone who has taken advantage of this option and posted here says they were 100 percent satisfied with the repair.

  • by macwebdiva,

    macwebdiva macwebdiva May 9, 2015 10:35 AM in response to fe.he
    Level 1 (0 points)
    May 9, 2015 10:35 AM in response to fe.he

    Have been having the same issue. Only started after one of the last updates to the OS. Then I reinstalled the OS. Clean install. First panic started today.

     

    Took it to the Genius bar, everything passed tests. I was getting some screen flickering as well. Not the whole screen, just some random bars that would show up and flicker. SO based on my panic, maybe it isn't the graphics card, maybe it is the memory?

     

    Anonymous UUID:       8571D89E-B910-72D3-15BA-19EE7AD2FEC3

    Sat May  9 11:50:57 2015

    *** Panic Report ***

    panic(cpu 2 caller 0xffffff802dffe9f0): "Possible memory corruption: pmap_pv_remove(0xffffff80416063a8, 0x7fed3b808000, 0x253161,

     

     

    Dee

  • by fe.he,

    fe.he fe.he May 9, 2015 10:21 AM in response to Allan Jones
    Level 1 (0 points)
    May 9, 2015 10:21 AM in response to Allan Jones

    Thanks for your quick reply.

     

    I talked to Apple (Austria) and they will definitely not extend the coverage to a MacBook Pro 13" because they say in the 13" version there is a different graphic system which is not causing this problem (if I understand correctly, there is not even a separate graphic card in the 13" version but it is integrated in the main board?).

     

    If there was something like a "depot repair" over here in Europe I would maybe give it a try, provided there is no other solution to this problem.

     

    In OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp… it says "In most cases, kernel panics are not caused by an issue with the Mac itself. They are usually caused by software that was installed, or a problem with connected hardware". As the problem persists without any hardware connect I am kind of hoping someone might give me a hint regarding a software bug or something like that.

     

    It is very annoying that I cannot even create TimeMachine backups any more: The current backup process needs to save 96GB but the computer always restarts before finishing the backup process!

     

    Any other suggestions?

  • by fe.he,

    fe.he fe.he May 9, 2015 10:31 AM in response to macwebdiva
    Level 1 (0 points)
    May 9, 2015 10:31 AM in response to macwebdiva

    Have been having an issue regarding screen flickering, too. Not just some random bars but flickering and "snow" on the whole screen for several seconds a couple of times a day. Only on the external screen when connected, though, internal screen is fine. And not sure if this is really caused by the computer or bad/old house electricity (it happens whenever I turn on the oven oder someone in the house is using a drilling machine)...

  • by macwebdiva,

    macwebdiva macwebdiva May 11, 2015 1:19 PM in response to macwebdiva
    Level 1 (0 points)
    May 11, 2015 1:19 PM in response to macwebdiva

    And again today.

     

    Anonymous UUID:       8571D89E-B910-72D3-15BA-19EE7AD2FEC3

     

     

    Mon May 11 15:02:06 2015

     

     

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff800b417cc2): Kernel trap at 0xffffff800b7308a9, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000000000089, CR3: 0x000000023b3620c5, CR4: 0x00000000001626e0

    RAX: 0x0000000000001149, RBX: 0xffffff800b9d2554, RCX: 0xffffff8116625008, RDX: 0xffffff801d8d15f0

    RSP: 0xffffff80178ab370, RBP: 0xffffff80178ab3d0, RSI: 0x0000000000189149, RDI: 0xffffff801d8d15f0

    R8:  0x0000000000000000, R9:  0xffffff80178ab55c, R10: 0xffffff80178ab55c, R11: 0xffffff801d7fcc00

    R12: 0xffffff801d8d1008, R13: 0x0000000000189149, R14: 0x0000000000000001, R15: 0x0000000000189149

    RFL: 0x0000000000010202, RIP: 0xffffff800b7308a9, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000089, Error code: 0x0000000000000000, Fault CPU: 0x1

     

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff80178ab020 : 0xffffff800b32bda1

    0xffffff80178ab0a0 : 0xffffff800b417cc2

    0xffffff80178ab260 : 0xffffff800b434b73

    0xffffff80178ab280 : 0xffffff800b7308a9

    0xffffff80178ab3d0 : 0xffffff800b731ac3

    0xffffff80178ab4e0 : 0xffffff800b75f716

    0xffffff80178ab650 : 0xffffff800b56f05f

    0xffffff80178ab6d0 : 0xffffff800b543c0c

    0xffffff80178ab8f0 : 0xffffff800b5629a2

    0xffffff80178ab990 : 0xffffff800b54e5b8

    0xffffff80178abbd0 : 0xffffff800b54f343

    0xffffff80178abf50 : 0xffffff800b84ba86

    0xffffff80178abfb0 : 0xffffff800b435376

     

     

    BSD process name corresponding to current thread: Google Chrome

     

     

    Mac OS version:

    14D136

     

     

    Kernel version:

    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

    Kernel slide:     0x000000000b000000

    Kernel text base: 0xffffff800b200000

    __HIB  text base: 0xffffff800b100000

    System model name: MacBookPro10,2 (Mac-AFD8A9D944EA4843)

     

     

    System uptime in nanoseconds: 19336149084850

    last loaded kext at 5909239004694: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8daeb000, size 20480)

    last unloaded kext at 5969279045771: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8daeb000, size 16384)

    loaded kexts:

    com.apple.driver.AppleBluetoothMultitouch 85.3

    com.apple.driver.AudioAUUC 1.70

    com.apple.filesystems.autofs 3.0

    com.apple.driver.ApplePlatformEnabler 2.2.0d4

    com.apple.driver.AGPM 110.19.5

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDA 272.18

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleMikeyDriver 272.18

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.driver.AppleMCCSControl 1.2.11

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 36

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

    com.apple.driver.AppleMultitouchDriver 263.9.1

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.18

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.driver.AppleHDAController 272.18

    com.apple.iokit.IOHDAFamily 272.18

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.iokit.IOBluetoothFamily 4.3.4f4

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IOAcceleratorFamily2 156.14

    com.apple.AppleGraphicsDeviceControl 3.10.22

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.CoreStorage 471.20.7

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 396

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    Model: MacBookPro10,2, BootROM MBP102.0106.B07, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.6f59

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (7.15.166.24.3)

    Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM256E, 251 GB

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: iPhone

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4