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May 11, 2015 12:02 PM in response to jamilafromantwerpenby Brett L,Hi jamila,
I understand you are unable to exit Guided Access on your iPhone because some of the passcode numbers are inaccessible after you triple click the home button, is that correct?
It sounds likely that you also have Zoom enabled on the iPhone, causing the numeric onscreen keypad to become too large for the screen. You can shrink the screen back so you can get to those numbers by using the method described in this article -
Use Accessibility features in iOS - Apple Support
Specifically -
- To increase the level of Zoom, use three fingers to double-tap and hold, then move your fingers up or down on the screen to increase or decrease magnification.
Thanks for using Apple Support Communities.
Sincerely,
Brett L
