jamilafromantwerpen

Q: Guided acces doesn't work properly

Guided acces doesn't work. I can't enter my password. Not all the numbers are shown. Help!

iPhone 5

Posted on May 9, 2015 11:15 AM

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Q: Guided acces doesn't work properly

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  • by Brett L,

    Brett L Brett L May 11, 2015 12:02 PM in response to jamilafromantwerpen
    Community Specialists
    May 11, 2015 12:02 PM in response to jamilafromantwerpen

    Hi jamila,

     

    I understand you are unable to exit Guided Access on your iPhone because some of the passcode numbers are inaccessible after you triple click the home button, is that correct?

     

    It sounds likely that you also have Zoom enabled on the iPhone, causing the numeric onscreen keypad to become too large for the screen. You can shrink the screen back so you can get to those numbers by using the method described in this article -

     

    Use Accessibility features in iOS - Apple Support

     

    Specifically -

     

    • To increase the level of Zoom, use three fingers to double-tap and hold, then move your fingers up or down on the screen to increase or decrease magnification.

    Thanks for using Apple Support Communities.

     

    Sincerely,

     

    Brett L